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Added 1 min ago
CL
Senior Accounting Manager
Charger Logistics Inc
Brampton, ON
- Full-time
Charger Logistics is a leading asset-based transportation and supply chain solutions provider with operations across Canada, the United States, and Mexico. Headquartered in Brampton,…
Added 17 mins ago
AC
Accounts Payable Coordinator
Aston Carter
AB · Edmonton, Alberta
- $20 to $23 CAD / hour
- Contract
Escalate complex issues to the Accounts Payable Manager as required.
Added 46 mins ago
GC
Branch Manager
GRAYBAR CANADA
Windsor, ON
- Full-time
…telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches across Canada. As…
Added 1 hour ago
M
Senior Director, Retail Operations - Quebec
MEC
Montreal, QC
- Full-time
Supply Chain (inventory flow and availability)
Added 3 hours ago
KD
Customer Accounts Specialist
Keurig Dr Pepper
Mississauga, ON
- $57,100 to $70,000 CAD / year
- Full-time
…Commercial, and Finance teams to ensure flawless execution and Supply Chain metrics are…
Added 4 hours ago
FB
Area Sales Manager
Flogas Britain
Field, BC
- Full-time
How you’ll power our business as an Area Sales Manager.
Added 4 hours ago
QH
Patient Services Manager
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Belleville, ON
- Full-time
The Patient Services Manager reports to the Program Director for Surgery with initial accountabilities of Belleville Oncology and Endoscopy units and Medical Day Clinic (MDC) at Belleville…
Added 4 hours ago
Senior Manager, Supply Chain Systems
Tenstorrent
Toronto, ON
As Senior Manager, Supply Chain Business Systems, you will lead the business systems team within Supply Chain, spearhead the NetSuite ERP implementation in partnership with Finance and IT,…
Added 4 hours ago
IH
Coordinator, Corporate Systems
Interior Health Authority
Kelowna, BC
- Full-time
BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new…
Added 5 hours ago
VS
Special Olympics Volunteer Ski Coaches @ Earl Bale...
Volunteer Success
Toronto, ON · North York, ON
- Full-time
…Mediation Bus/Van Driving Delivery General Driving Clients Supply Chain Logistics Transportation Management Advertising Branding Communications Management Content Management Digital…
Added 5 hours ago
A
E-Commerce Specialist, Amazon
AMOREPACIFIC
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
Collaborate with Brand, Marketing, Design, Supply Chain, and other internal teams to ensure smooth execution of Amazon initiatives.
Added 5 hours ago
A
Sr. Manager, Key Accounts – Commercial Planning
AMOREPACIFIC
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $130,000 CAD / year
- Full-time
Working closely with Sales, Marketing, Demand Planning, Supply Chain, Finance, and Field Sales, this role will ensure that commercial decisions are supported by strong data, disciplined…
Added 5 hours ago
M
Directeur principal, Exploitation du commerce de détail – Québec
MEC
Montreal, QC
- Full-time
Supply Chain (inventory flow and availability)
Added 5 hours ago
N
Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
Supply Chain, Manufacturing, or a related field considered an asset
Added 5 hours ago
G
Key Account Manager
Greenhouse
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…winning promotions and work closely with our strategy, marketing, supply chain and finance teams to deliver. If you love landing big wins, leading category growth and competing to win, this…
Added 5 hours ago
Client Services Manager
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
…equipment through our fleet management systems. As Client Services Manager, North America, you will lead the regional team that supports our clients and delivers our systems and upgrades.…
Added 5 hours ago
KB
Delivery Truck Driver, Class 5
Kent Building Supplies
Fredericton, NB
- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 6 hours ago
WS
Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
…divisions and corporate functions. Partners with Operations, Supply Chain, Sales, HR, IT, and Finance to explain business performance, identify risks and opportunities, and support informed…
Added 6 hours ago
N
Sr. Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
Minimum of 6 years of progressive experience in strategic sourcing, category management, or supply chain within industrial environments
Added 6 hours ago
WC
Category Manager - Engineered Materials / Fastening Systems
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Vaughan, ON
- Full-time
…process and works cross functionally with Packaging Design, Supply Chain, Distribution, Product Forecast, In Store Service, Sourcing, and Finance/Pricing/Hurdle…
Added 6 hours ago
N
Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
Minimum of 3 to 5 years of progressive experience in procurement practices including buying and contract compliance, procurement operations, or supply chain within an industrial environment
Added 6 hours ago
N
Sr. Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
Minimum of 6 years of progressive experience in strategic sourcing, category management, or supply chain within industrial environments
Added 6 hours ago
N
Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
Minimum of 3 to 5 years of progressive experience in procurement practices including buying and contract compliance, procurement operations, or supply chain within an industrial environment
Added 6 hours ago
KB
Opportunities for Department Manager
Kent Building Supplies
Halifax, NS
- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 6 hours ago
KB
Opportunities for Department Manager
Kent Building Supplies
Lower Sackville, NS
- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…

Panasonic North America

Technical Support Analyst - L3

Niagara-on-the-Lake, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

WHO YOU ARE AT PANASONIC CANADA:

Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.

Responds to technical escalations within the ISD Help Desk and interacts with both internal and external customers via telephone and email to provide rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable. Consults with management and other departments regarding non-routine issues and complex resolutions. Participates in team-based problem resolution activities as required. Performs other duties as assigned.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Niagara on the Lake office.

This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsibilities

WHAT YOU’LL DO:

Respond to technical escalations within the ISD Help Desk, providing rapid diagnosis and resolution of P1 issues in accordance with service level standards.
Interact with internal and external customers via telephone and email to troubleshoot and resolve technical issues.
Provide functional guidance to the Manager and/or L2 team by reviewing tickets/cases and recommending next steps or resolutions.
Consult and liaise with management, technical staff, and other departments to resolve non-routine issues and complex escalations.
Participate in team meetings, problem-resolution activities, and initiatives related to non-routine issues and continuous service improvement.
Participate in vendor conference calls, including discussions with senior stakeholders (e.g., CEOs, Presidents, and Directors), to provide input and clarification on resolving P1 issues.
Communicate coaching and training recommendations to the Help Desk Manager and assist the Manager or L2 team as required.
Maintain accurate case notes, logs, and related documentation; direct issues to the appropriate departments when necessary while maintaining detailed and current knowledge of products and services.

Qualifications

MUST-HAVES:

A+ certification (or equivalent), customer service–related background, and 5+ years of experience in a similar role; previous Level 2 technical support experience is considered an asset.
Advanced knowledge of Microsoft Office applications, including Excel, Word, and Outlook, as well as SQL.
Demonstrated ability to resolve complex issues in high-pressure situations by evaluating and selecting from multiple potential solutions, including both routine and non-routine problem-solving scenarios.
Builds rapport with team members and customers to effectively identify issues, gather information, and develop timely, accurate solutions; courteously exchanges factual information in customer complaint situations and effectively calms irate or stressed customers during service disruptions.
Provides functional guidance to junior team members, handles escalations, promotes team-based problem resolution, and communicates coaching or development recommendations when appropriate.
Communicates difficult or unfavorable information when necessary and may influence others to obtain approval for the implementation of urgent temporary solutions.

What You’ll Earn

The annual salary range for this position is $60,000 - $70,000 CAD.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

Benefits & Perks – What’s In It For You

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

Who We Are

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

How To Apply

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-156240

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More about this job

Responsibilities

Resolve high-priority technical escalations by diagnosing issues, supporting customers, and coordinating complex resolutions with management, technical teams, and vendors. Review cases, guide junior support staff, maintain accurate documentation, and contribute to team-based problem solving and service improvement.

Requirements

Requires A+ certification or equivalent, a customer service background, and more than five years of experience in a similar role; Level 2 support experience is an asset. Candidates should have advanced Microsoft Office and SQL knowledge, strong complex-problem-solving and customer communication skills, and the ability to guide team members and manage escalations.

Skills

P1 Incident Resolution
Technical Troubleshooting
Customer Service
Complex Problem Solving
Microsoft Excel
Microsoft Word
Microsoft Outlook
SQL
Ticket and Case Management
Service Level Standards
Customer Communication
Team Guidance and Coaching
Vendor Coordination
Documentation

Benefits

Medical, Dental, and Vision Coverage
Health Spending Account
Retirement Pension Plan
Group Retirement Savings Plan
Pregnancy Leave Top-Up
Education Assistance and Tuition Reimbursement
Employee Purchase Program
Employee and Family Assistance Program
Home and Auto Insurance Rates
Paid Volunteer Time Off
Onsite Events

Visa sponsorship

Not detected in the job text

Keywords

A+ Certification
Technical Support
ISD Help Desk
Level 2 Support
Technical Escalations
P1 Issues
Incident Resolution
Troubleshooting
Customer Service
Service Level Standards
Microsoft Excel
Microsoft Word
Microsoft Outlook
SQL
Ticket Management
Case Management
Complex Problem Solving
Vendor Conference Calls
Coaching and Training
Case Documentation
24/7/365 Operations

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