Find work in Canada.

540,807 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
R
Senior Producer, Live & Daily News, Weekend Audio (Early) (English Services) (On-Site)
Radio-Canada
Toronto, ON
- Full-time
As Senior Producer, Live & Daily News, Weekend Early Audio, you drive daily programming with a hyper-focus on live and breaking national and international news for our hourly radio news and…
Added 9 mins ago
S
Delivery Manager – Personalization and Marketing (7 months contract)
Sobeys
Toronto, ON
- Contract
Stakeholder Engagement & Communication: Engage with senior business stakeholders and Advanced Analytics leadership to gather requirements, provide regular progress updates, and manage…
Added 9 mins ago
SG
Senior Analyst, Analytics & Insights (12-Month Contract)
Scotia Global Asset Management
Toronto, ON
- Contract
The Senior Analyst, Analytics & Insights is responsible for designing, developing, and maintaining dashboards, reports, and data solutions that deliver actionable insights to support…
Added 9 mins ago
GD
Growth Manager - Canadian Market
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are looking for a passionate Canadian Market Growth Manager to lead market expansion; form strong relationships with senior government representatives; deliver innovative, differentiated…
Added 9 mins ago
S
Global Account Manager
Sandvik
Mississauga, ON · Sudbury, ON
- Full-time
At Sandvik business area Mining [SMR], we’re evolving how we attract, engage, and develop top talent through a more employee-centric, digital, and agile approach. Guided by the Sandvik…
Added 24 mins ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…scalable communications services that support agency productivity, business continuity, and member service…
Added 24 mins ago
M
Junior Full Stack Web Developer
Mitel
Ottawa, ON
- Full-time
…customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and…
Added 24 mins ago
B
Senior Director, Project Delivery (Hybrid)
Broadridge
Toronto, ON
- Full-time
Represent the practice in client executive meetings, steering committees, regulatory readiness reviews and senior leadership forums, translating regulatory change into clear business…
Added 24 mins ago
I
Sr.Consultant(e) en sémantique des données de santé/Senior Advisor Health Data Semantics
IQVIA
Montreal, QC
- Full-time
…sémantiques, l’interopérabilité, les graphes de connaissances et l’intelligence artificielle (IA), ainsi que la capacité à comprendre les besoins des clients et à les traduire en solutions…
Added 38 mins ago
C
Director of Global Brand Partnership
CarltonOne
Toronto, ON · Greater Toronto Area, Canada
- Contract
Build and maintain senior-level relationships while developing joint business plans aligned with commercial and organizational objectives.
Added 38 mins ago
FS
Manager, Public Relations and Marketing Communications – Americas
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Reporting to the Director, Public Relations and Corporate Communications – Americas, and working closely with the Senior Director, Marketing – Americas, the Manager will collaborate with…
Added 53 mins ago
A
Senior Channel Sales Manager- Banks
ADP
Mississauga, ON
- $156,310 to $206,310 CAD / year
- Full-time
…companies of all sizes focus less on work and more on success. As a Senior Channels Sales Manager at ADP, you'll enjoy competitive compensation, comprehensive benefits, and a supportive…
Added 53 mins ago
OP
Senior Governance, Risk & Compliance Consultant
Ontario Power Generation
Oshawa, ON
- Full-time
Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.
Added 53 mins ago
CG
Director, Operations Accounting
Compass Group Canada
London, ON
- Full-time
…not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening…
Added 53 mins ago
TC
Senior Database Administrator (Oracle Application DBA / AWS Cloud)
Tata Consultancy Services
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
…themselves across the full AI stack, from infrastructure to…
Added 53 mins ago
UH
Administrative Assistant III, Medical
University Health Network
Toronto, ON
- Contract
…personnel; drawing upon knowledge of medical terminology and senior administrative experience to provide efficient and effective reception responsibilities; organizing, modifying, and…
Added 53 mins ago
PC
Senior Associate, Financial Services, Digital Banking Operations, Consulting
Pwc Canada
Toronto, ON
- Full-time
…design strategies and transformational roadmaps that maximize business opportunities and reduce risk for our clients. We advise leading Canadian financial institutions (e.g., Banks,…
Added 53 mins ago
A
Deputy Manager, Airside Civil Engineering
AECOM
Mississauga, ON
- $130,000 to $180,000 CAD / year
- Full-time
Demonstrated experience managing senior stakeholder relationships and providing strategic-level reporting to support effective decision-making.
Added 1 hour ago
A
Senior Client Growth Lawyer
Aimhire
ON · Ontario, Canada
- Full-time
…client demand. They are building an AI-native legal services business and are looking for a commercially driven legal professional to lead client growth and revenue…
Added 1 hour ago
P&
Executive & Office Services Assistant
Parrish & Heimbecker, Limited
Winnipeg, MB
- Full-time
…employees. The position manages executive administration, board and senior leadership meeting logistics, executive travel, workplace and facilities services, reception and mailroom…
Added 1 hour ago
H(
Senior Retirement Planning Advisor
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 1 hour ago
SJ
Temporary MYP and DP English Teacher
St. John's School
Vancouver, BC
- Full-time
- Contract
- Temporary
Facilitate and deliver engaging and effective MYP/DP English L&L lessons in the Senior School across a range of grades.
Added 1 hour ago
W
Senior Management Auditor
WCB-Alberta
Calgary, AB · AB · Edmonton - Jarvis
- Full-time
Management Audit Services is the internal audit function for the organization. As a Senior Management Auditor reporting to the Chief Internal Auditor, you will help support WCB-Alberta’s…
Added 1 hour ago
O
Manager, Corporate Reporting and Financial Services
OPTrust
Toronto, ON
- Full-time
…data quality, automation, and responsible use of artificial intelligence. Working across teams, the role strengthens reporting integrity, operational performance and decision support while…
Added 1 hour ago
S
Client Partner, Director - Mid Market Banking, Toronto
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
At Slalom, we are a purpose led, global business and technology consulting company. We help companies anticipate tomorrow, fall in love with the future, and accelerate their transition to…

Panasonic North America

Technical Support Analyst - L3

Niagara-on-the-Lake, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

WHO YOU ARE AT PANASONIC CANADA:

Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.

Responds to technical escalations within the ISD Help Desk and interacts with both internal and external customers via telephone and email to provide rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable. Consults with management and other departments regarding non-routine issues and complex resolutions. Participates in team-based problem resolution activities as required. Performs other duties as assigned.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Niagara on the Lake office.

This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsibilities

WHAT YOU’LL DO:

Respond to technical escalations within the ISD Help Desk, providing rapid diagnosis and resolution of P1 issues in accordance with service level standards.
Interact with internal and external customers via telephone and email to troubleshoot and resolve technical issues.
Provide functional guidance to the Manager and/or L2 team by reviewing tickets/cases and recommending next steps or resolutions.
Consult and liaise with management, technical staff, and other departments to resolve non-routine issues and complex escalations.
Participate in team meetings, problem-resolution activities, and initiatives related to non-routine issues and continuous service improvement.
Participate in vendor conference calls, including discussions with senior stakeholders (e.g., CEOs, Presidents, and Directors), to provide input and clarification on resolving P1 issues.
Communicate coaching and training recommendations to the Help Desk Manager and assist the Manager or L2 team as required.
Maintain accurate case notes, logs, and related documentation; direct issues to the appropriate departments when necessary while maintaining detailed and current knowledge of products and services.

Qualifications

MUST-HAVES:

A+ certification (or equivalent), customer service–related background, and 5+ years of experience in a similar role; previous Level 2 technical support experience is considered an asset.
Advanced knowledge of Microsoft Office applications, including Excel, Word, and Outlook, as well as SQL.
Demonstrated ability to resolve complex issues in high-pressure situations by evaluating and selecting from multiple potential solutions, including both routine and non-routine problem-solving scenarios.
Builds rapport with team members and customers to effectively identify issues, gather information, and develop timely, accurate solutions; courteously exchanges factual information in customer complaint situations and effectively calms irate or stressed customers during service disruptions.
Provides functional guidance to junior team members, handles escalations, promotes team-based problem resolution, and communicates coaching or development recommendations when appropriate.
Communicates difficult or unfavorable information when necessary and may influence others to obtain approval for the implementation of urgent temporary solutions.

What You’ll Earn

The annual salary range for this position is $60,000 - $70,000 CAD.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

Benefits & Perks – What’s In It For You

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

Who We Are

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

How To Apply

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-156240

Apply About employer

More about this job

Responsibilities

Resolve high-priority technical escalations by diagnosing issues, supporting customers, and coordinating complex resolutions with management, technical teams, and vendors. Review cases, guide junior support staff, maintain accurate documentation, and contribute to team-based problem solving and service improvement.

Requirements

Requires A+ certification or equivalent, a customer service background, and more than five years of experience in a similar role; Level 2 support experience is an asset. Candidates should have advanced Microsoft Office and SQL knowledge, strong complex-problem-solving and customer communication skills, and the ability to guide team members and manage escalations.

Skills

P1 Incident Resolution
Technical Troubleshooting
Customer Service
Complex Problem Solving
Microsoft Excel
Microsoft Word
Microsoft Outlook
SQL
Ticket and Case Management
Service Level Standards
Customer Communication
Team Guidance and Coaching
Vendor Coordination
Documentation

Benefits

Medical, Dental, and Vision Coverage
Health Spending Account
Retirement Pension Plan
Group Retirement Savings Plan
Pregnancy Leave Top-Up
Education Assistance and Tuition Reimbursement
Employee Purchase Program
Employee and Family Assistance Program
Home and Auto Insurance Rates
Paid Volunteer Time Off
Onsite Events

Visa sponsorship

Not detected in the job text

Keywords

A+ Certification
Technical Support
ISD Help Desk
Level 2 Support
Technical Escalations
P1 Issues
Incident Resolution
Troubleshooting
Customer Service
Service Level Standards
Microsoft Excel
Microsoft Word
Microsoft Outlook
SQL
Ticket Management
Case Management
Complex Problem Solving
Vendor Conference Calls
Coaching and Training
Case Documentation
24/7/365 Operations

Report this job