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Pandora

Assistant Store Manager

220 Yonge Street CRU B202B, Toronto, ON, M5B 2H1, Canada

$25.70 - $32.10 commensurate with experience · Full-time

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Job details

Pay: $25.70 - $32.10 commensurate with experience
Job type: Full-time
Experience: You can demonstrate you’re a results-oriented leader with at least 2 years of experience in a high-performance selling environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

Pandora @ Toronto Eaton Centre - RELO

As the largest jewelry brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. This role will provide support to the Store Manager, instrumental to the delivery of our success in store. Spend quality time on the sales floor, engaging with customers and working alongside the team to drive sales.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submittal of the application.

Our Assistant Store Managers shine when they:

Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
Dare to exceed individual and store sales goals by building a genuine connection with our fans.
Embrace the opportunities and soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success.
Create unforgettable shopping moments that exceeds expectations, by displaying excellent product knowledge and building brand loyalty.
Dream to coach and inspire the sales team, fostering accountability for individual and the store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Sales Associates and Sales Leads.
Uphold merchandising and retail operational standards ensuring a smooth and on brand operation.
All other duties as assigned.

Craft your career with us if you have:

You can demonstrate you’re a results-oriented leader with at least 2 years of experience in a high-performance selling environment.
You have developed a sense of Care in your communication skills both written and verbal. You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization.
Your business acumen is sharper than a diamond, coupled with your analytical thinking that can show and Deliver positive results.
You're a master of time management, effortlessly setting and adjusting priorities while delegating tasks like a pro.
Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
You are at least 18 years or older and can provide proof of identify and eligibility to work.
Dream and embrace adventure! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods, ability to lift 50+ pounds and timely arrival to work.

Our Benefits:

We Dare! We offer robust compensation package including base + bonus’s, a 401K plan to help you secure your financial future.
We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts!
We Dream! Pandora is fostering growth and crafting opportunities to support the business needs with learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more.
We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

$25.70 - $32.10 commensurate with experience

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.

Pandora @ Toronto Eaton Centre - RELO

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More about this job

Responsibilities

The Assistant Store Manager supports the Store Manager in driving sales, coaching the team, and ensuring exceptional customer service. They are responsible for maintaining operational standards, managing KPIs, and fostering a positive brand culture on the sales floor.

Requirements

Candidates must have at least 2 years of experience in a high-performance retail selling environment and strong leadership capabilities. Proficiency in Microsoft Office and retail POS systems is required, along with the ability to work a flexible schedule including nights and weekends.

Skills

Retail management
Sales leadership
Customer experience
Team coaching
KPI management
Merchandising
Operational standards
Business acumen
Analytical thinking
Time management
Communication skills
Microsoft Office 365
Point of sale systems
Talent acquisition
Conflict resolution
Performance management

Benefits

401k plan
Medical insurance
Dental insurance
Vision insurance
Short-term disability
Long-term disability
Basic life insurance
AD&D insurance
Anniversary gift cards
Product discounts
Learning and development programs
LinkedIn learning
Tuition reimbursement
Paid time off
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Retail
Jewelry
Sales Management
KPIs
Merchandising
Leadership
Customer Service
Point of Sale
Microsoft Office 365
Team Development
Operational Excellence
Brand Ambassador
Recruitment
Performance Tracking
Time Management
Business Acumen
Retail Operations
Coaching
Inventory Management
Sales Targets

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