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Added 9 mins ago
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Added 9 mins ago
H
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Pandora

Divisional Sales Manager- Southern Ontario

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of multi-store leadership experience
Posting language: English
Posted: Oct 29, 2026

Original job description

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can each craft far more than just an incredible career.

About the Team:

At Pandora our Divisional Sales Manager (DSM) are responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi-brand accounts and shop-in-shop locations, and owned and operated (O&O) concept stores. You will manage the relationship with wholesale partners and directly manage the Store Managers from O&O concept stores. You will be responsible for achieving a sell-in and sell-out budget in every door, and own the success of your region, whilst ensuring that our customer’s experience is flawless and consistent every visit. You will have the opportunity to build and develop a high performing team through recruitment, retention, training and development of individuals.

Our Divisional Sales Managers shine by:

Deliver sales performance against forecast and targets by acting upon best practices and effectively executing business plans and sales strategies throughout the region
Identify trends, wins and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of the area
Partner with Divisional Sales Director to set sales and KPI goals for the owned channels within the region
Set KPI goals, budgets, objectives, and marketing plans for each multibrand and franchise store in the region and communicate with owners
Reviews store financial reports, analyzing Key Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies and coaches as appropriate.
Coach and support Store Managers, account owners and franchise owners on talent management, inventory management, brand standards and operational standards.
Coach and support Store Managers, account owners and franchise owners to drive service excellence in store, with a focus on delivering a world class customer experience
Ensures compliance in key operating issues (audits, loss prevention, policy, procedures); trains Store Managers on methods to ensure compliance, improve productivity and reduce shrink
Prepares and conducts performance appraisals and evaluations for O&O Store Managers; recognizes performance gaps and coaches Store Manager to take appropriate action
Proactively recruit, develop and retain Store Managers and store leadership as needed
Leads the rollout of company initiatives and product launches, and consistently monitors progress and provides ongoing coaching to ensure success
Determines the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores
Analyze and optimize the sell in and sell out performance of multibrand and franchise stores
Monitor and help manage inventory levels at each wholesale / franchise account to optimize sell-in and sell-out.
Prospect for new multibrand opportunities for continuous growth and development of the region
Optimize multibrand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts to maintain best mix of accounts to maximize sales potential of the region
Monitor and respond as needed to customer experience surveys for owned and franchise stores
Travel to all points of distribution within the region to have a strong field presence, build relationships and gain a firsthand understanding of the business
Develop and foster relationships with wholesale retailers and key accounts within the region
Build key cross functional relationships, communicating as needed relevant business information, and to gain support for on-going field needs present and future as changes occur through the store fleet growth
Control expenses within the region to meet budget guidelines
Maintain accurate reporting on the performance of the region – forecast and report on sales performance on a regular cadence
Define and role model the target behaviors for the sales organization in collaboration with the wider leadership team

Craft your career with us if you have:

Bachelors degree in Business, Marketing, similar field or equivalent working experience
8+ years of multi-store leadership experience
Retail and wholesale experience
Geographically located in division or willing to relocate to division
Value based leadership skills with a proven ability and passion to coach and develop talent
Entrepreneurial and strategic thinker with the planning and executional capabilities to grow the business in the short and long term
Self-motivated and driven toward achievement of goals
Proven track record of increasing sales and store profitability
Ability to build relationships, manage key stakeholder relationships and influence others internally and externally
Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diverse backgrounds
Solution oriented and demonstrated ability to overcome challenges
Strong understanding of inventory management to maximize business potential (i.e. product assortment, quantities, etc.)
Comfortable with ambiguity and working “in the grey”
Strong business acumen and analytical capabilities
Experience working with key performance indicators and metrics, with an understanding of the behaviours that drive performance metrics
Ability to adapt to changing priorities and lead change management initiatives throughout the organization
Thrives in a fast paced, complex organization
Strong negotiation skills

Travel: up to 80% based upon geography

Our Benefits:

We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future
We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

Salary: TBT

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.

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More about this job

Responsibilities

The Divisional Sales Manager is responsible for driving revenue and sales performance across physical retail and wholesale channels in Southern Ontario. This role involves coaching store managers, managing inventory, and executing business strategies to ensure consistent customer experiences and regional growth.

Requirements

Candidates must possess a bachelor's degree and at least 8 years of multi-store leadership experience in both retail and wholesale environments. Strong analytical skills, a proven track record in sales growth, and the ability to travel up to 80% of the time are required.

Skills

Sales management
Retail leadership
Wholesale management
KPI analysis
Inventory management
Talent development
Strategic planning
Business development
Change management
Negotiation
Financial reporting
Customer experience
Team leadership
Performance management
Operational standards
Relationship building

Benefits

Medical
Dental
Vision
Short-term disability
Long-term disability
Basic life insurance
AD&D
Anniversary gift cards
Recognition program
Product discounts
401k plan
Tuition reimbursement
Paid time off
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Divisional Sales Manager
Retail
Wholesale
Jewellery
Sales Strategy
KPIs
Inventory Management
Talent Management
Business Development
Franchise Management
Loss Prevention
Performance Appraisals
Change Management
Negotiation
Financial Acumen
Field Presence
Customer Experience
Revenue Growth
Multi-store Leadership
Operational Standards

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