Jobs in Canada

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Added 29 days ago
PI
QA Developer, AI Assistant
Poka Inc.
Montreal, QC
- Full-time
You're comfortable with several programming languages, including Python and TypeScript
Added 29 days ago
II
AI (artificial intelligence) Developer - Hybrid
ISAAC Instruments
Longueuil, QC · Saint-Hubert, Québec
- Full-time
As an Artificial Intelligence Solution Developer, you design and implement AI solutions aligned with business needs and ISAAC’s strategic direction. You work across the full solution…
Added 29 days ago
B
Senior NLP Engineer
Behavox
Toronto, ON
- $170,000 to $230,000 CAD / year
A hybrid role based in our modern Toronto office (1 day per week in office)
Added 29 days ago
UH
Postdoctoral Researcher
University Health Network
Toronto, ON
- $54,902 to $82,352 CAD / year
- Full-time
Shifts: Monday - Friday; Day Shifts
Added 29 days ago
Senior IT Support Engineer
Pantheon Systems, Inc
Vancouver, BC
Experience with scripting or automation using Bash, Python, PowerShell, or similar tools.
Added 29 days ago
SI
Lead Analytics Engineer - Payments, Identity & Trust and Safety
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that…
Added 29 days ago
SI
Lead Analytics Engineer, AI Native Self Service Analytics
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
Your impact will come through technical leadership. Your strong strategic judgment is paired with enough proximity to the work to guide technical decisions credibly. You will connect…
Added 29 days ago
SS
Software Development Manager, FME Flow
Safe Software
Remote, Canada
- $155,100 to $173,300 CAD / year
- Full-time
- Remote
Experience working with technologies such as Java, TypeScript, C++ or Python (or equivalent).
Added 29 days ago
C
Développeur/Développeuse GenAI / IA Générative | GenAI / Generative AI Developer
Cossette
Montreal, QC
- Full-time
Solides compétences en Python dans un contexte ML/AI, et bonne maîtrise de JavaScript / TypeScript pour l'intégration et le déploiement web.
Added 29 days ago
A
Senior Software Engineer, Builder Studio
Apollo.io
Canada
- Full-time
…$1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools…
Added 29 days ago
TG
Digital Solutions Developer
Trillium Guideway Partners
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
We are seeking an Digital Solutions Developer with strong software development and cybersecurity expertise to rapidly build secure internal applications, automations, and integrations using…
Added 29 days ago
FE
Frontier Deployed Engineer
Future Electronics
Kirkland, QC
- Full-time
…Electronics' AI & Automation Center of Excellence and works directly with business and technology teams to discover, design, build, and deploy AI-enabled solutions that transform how work…
Added 1 month ago
Z
Embedded Software Developer
ZTR
London, ON
- Full-time
Proficient with software development languages (Python, Go, Rust, C++, C, Java or JavaScript)
Added 1 month ago
C
Lead Software Engineer – Margin Technology - VP
Citi
Mississauga, ON
- Full-time
…is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build…
Added 1 month ago
K
Senior Analytics Engineer - Finance
Kraken
Canada
- Full-time
…offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional…
Added 1 month ago
R
Founding Engineer
Requesty
London, ON
- Full-time
Work directly with the founders to influence the company's direction and make a tangible impact. If you're looking to build your own startup someday or want to thrive in the dynamic…
Added 1 month ago
II
DevOps Developer - Hybrid
ISAAC Instruments
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while…
Added 1 month ago
MR
Corporate Staff Accountant
Munich Re
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We care for humankind – and that starts with our people
Added 1 month ago
C
Cloud Platform Engineering
CGI
Toronto, ON
- Full-time
This is a hybrid role requiring attendance at our downtown Toronto and/or client office a minimum of two days per week
Added 1 month ago
NT
Senior MLOps Engineer
Nöord Technologies
Montréal-Est, QC
- Full-time
API Development & Python Engineering: Design and develop REST and MCP APIs, alongside senior-level Python development across the full data and ML stack.
Added 1 month ago
Principal Firmware Engineer
Synopsys
Ottawa, ON
Experience with Python and Verilog is a strong plus, particularly for test automation and RTL co-development
Added 1 month ago
BS
HIL Simulation Controls Engineer
Bartech Staffing
Toronto, ON · Greater Toronto Area, Canada
- $48 to $50 CAD / hour
- Contract
Must possess excellent communication skills
Added 1 month ago
Production - Engineering Data Steward
Price Industries Limited
Winnipeg, MB
Manulife Virtual Pharmacy - Access pharmacy services anytime, anywhere through the Manulife app, with eligible prescriptions delivered directly to your home.
Added 1 month ago
W
Safety Methodologies Internship/Co-op 2027
Waabi
Toronto, ON
- $40 to $52 USD / hour
- Internship
- Strong Python scripting skills, including hands-on experience with data manipulation libraries (e.g., Pandas, NumPy).
Added 1 month ago
NP
Senior Manager, Gas Origination
Northland Power Inc.
Toronto, ON
- Full-time
The role will be required to work in the Toronto office four days per week with one flexible day to work from home

Pantheon Systems, Inc

Senior IT Support Engineer

Vancouver, BC, Canada

Apply on pantheon.io About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

The Role

Pantheon is looking for a highly capable Senior IT Support Engineer to join our Information Technology team in Vancouver. You will provide thoughtful, hands-on support to Pantheon’s distributed workforce while contributing to the systems, processes, and projects that keep our people productive and secure.

This is a senior individual-contributor role for someone who can independently troubleshoot complex technical issues, take ownership of ambiguous problems, and partner effectively across IT, Security, People, and business teams. You will work across end-user support, identity and access, endpoint management, office technology, and IT projects, bringing a practical, service-oriented mindset to each area.

You will report to the Director of IT and collaborate with support and systems engineering teammates across time zones. The role is hybrid and based in the Vancouver, BC area, with regular in-person support for Vancouver employees and occasional support for office events and technology rollouts.

What You’ll Do

Provide responsive, empathetic technical support for employees across macOS, Windows, SaaS applications, hardware, peripherals, network connectivity, and conference-room technology.
Own complex support issues from initial diagnosis through resolution, communicating clearly with stakeholders and escalating with thorough documentation when a problem requires broader engineering support.
Serve as a trusted senior point of contact for difficult or high-impact end-user issues without requiring day-to-day supervision.
Support onboarding and offboarding by coordinating equipment, configuring devices, provisioning or removing access, and helping employees get productive quickly and securely.
Troubleshoot authentication and access issues involving Okta, MFA, SSO applications, password recovery, and account lifecycle changes.
Administer and maintain end-user devices through MDM and endpoint-security tooling such as Jamf and Intune, following established security baselines and deployment practices.
Support Vancouver office technology, including wired and wireless connectivity, conference rooms, A/V, meeting spaces, and all-hands or executive events; coordinate with the broader IT team when issues extend beyond the local office.
Participate in IT and cross-functional projects from planning through implementation and post-launch review, providing practical input on user impact, supportability, and operational readiness.
Help improve IT operations by identifying recurring issues, strengthening knowledge articles and procedures, and recommending changes that reduce friction and repeat tickets.
Maintain accurate records for tickets, assets, devices, access changes, and support procedures so work is auditable and easy to hand off.
Use and continuously improve Serval over time, refining AI-assisted ticket triage, categorization, routing, knowledge suggestions, workflow automations, and routine-ticket resolution; monitor outcomes, improve workflows, and apply human judgment and review for sensitive or high-impact issues.
Contribute to support reporting and service improvements by using ticket and asset data to identify trends, gaps, and opportunities for better tooling or process.
Use scripting or automation where appropriate to reduce repetitive work, improve consistency, and support bulk device or account operations.

What You Bring to the Table

5+ years of experience in IT support, systems administration, or a related technical role, preferably in a distributed SaaS or technology company.
Demonstrated ability to operate as a senior individual contributor: you prioritize effectively, make sound decisions with incomplete information, and take ownership through resolution.
Strong troubleshooting skills across macOS and Windows, including operating systems, endpoint configuration, applications, peripherals, and common connectivity issues.
Experience managing end-user devices with MDM platforms such as Jamf or Intune, including enrollment, configuration, software deployment, compliance, and lifecycle support.
Strong working knowledge of identity and access concepts and experience supporting an identity provider such as Okta, OneLogin, or Microsoft Entra ID.
Ability to diagnose and resolve MFA, SSO, account-access, and provisioning issues while following security and least-privilege practices.
Experience supporting SaaS productivity and collaboration tools such as Google Workspace, Slack, Zoom, and Microsoft 365.
Familiarity with endpoint-protection and security tools, along with the judgment to handle sensitive employee and company information appropriately.
Experience supporting office networks, conference rooms, A/V equipment, and in-person technology needs.
Comfortable managing a ticket queue, balancing urgent incidents with planned work, and meeting response and resolution expectations.
Experience using or administering helpdesk or ITSM platforms; comfortable configuring queues, forms, routing rules, service-level expectations, automations, knowledge workflows, and AI-assisted support features.
Clear, friendly, and empathetic written and verbal communication, including the ability to support colleagues across different roles, locations, and technical skill levels.
Strong documentation habits and the ability to explain technical issues and solutions in language that non-technical stakeholders can use.
Resourceful, organized, and self-motivated, with excellent attention to detail and a strong sense of accountability.

Bonus Points For

Experience with scripting or automation using Bash, Python, PowerShell, or similar tools.
Familiarity with Okta Workflows, Workato, Zapier, or API-based integrations.
Experience with zero-touch or automated device deployment.
Experience supporting security, audit-readiness, or compliance initiatives such as ISO 27001 or SOC 2.
Experience with network troubleshooting, Cisco Meraki, endpoint detection and response, or related security tooling.
Certifications such as Jamf, Okta, Apple Certified Support Professional, CompTIA A+, Microsoft, or Google Workspace.

Why This Role Matters

The IT team helps make work secure, reliable, and frictionless for Pantheors around the world. In this role, you will combine excellent employee support with strong technical judgment, helping the team solve today’s problems while improving the systems and processes that prevent tomorrow’s.

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

Industry competitive compensation and equity plan
Flexible time off, sick days, and 13 paid holidays
Comprehensive medical insurance including Health, Dental and Vision
Paid parental leave (plus fertility, adoption and other family planning benefits)
In-office workspace (San Francisco & Chicago)
Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

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Visa Sponsorship is not available at this time.

Apply on pantheon.io About employer

More about this job

Responsibilities

Provide senior-level technical support across devices, SaaS applications, identity and access, endpoint management, and Vancouver office technology, owning complex issues through resolution. Improve IT operations through projects, documentation, automation, service reporting, and responsible use of AI-assisted ticket workflows.

Requirements

Requires 5+ years of IT support, systems administration, or related experience, with strong troubleshooting skills across macOS and Windows and experience managing devices through platforms such as Jamf or Intune. Candidates should also have identity and access support experience, familiarity with SaaS and office technology, strong communication and documentation skills, and the ability to independently manage complex work.

Skills

IT Support
macOS
Windows
Device Management
Jamf
Microsoft Intune
Identity and Access Management
Okta
MFA and SSO Troubleshooting
SaaS Administration
Endpoint Security
Network Troubleshooting
Conference Room and A/V Support
ITSM and Helpdesk Administration
Scripting and Automation
Technical Documentation

Benefits

Equity Plan
Flexible Time Off
Sick Days
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Benefits
Adoption Benefits
Family Planning Benefits
Wellness Allowance
Reading Allowance
LinkedIn Learning
Team Events
Company-Wide Events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
macOS
Windows
Okta
OneLogin
Microsoft Entra ID
Jamf
Microsoft Intune
Google Workspace
Slack
Zoom
Microsoft 365
Serval
MDM
Endpoint Security
MFA
SSO
Identity and Access Management
SaaS
ITSM
AI-Assisted Ticket Triage
Bash
Python
PowerShell
Okta Workflows
Workato
Zapier
Cisco Meraki
ISO 27001
SOC 2

Seniority

Senior

Perks

Generous paid time off
Flexible hours
Parental leave
Wellness program
Remote work allowance

Tools

Jamf
Intune
Okta
Microsoft Entra ID
Google Workspace
Slack
Zoom
Microsoft 365
Serval
Cisco Meraki

Languages

English

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Work requirements

Jobs in Canada