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Added 1 day ago
Senior IT Support Engineer
Pantheon Systems, Inc
Vancouver, BC
Pantheon is looking for a highly capable Senior IT Support Engineer to join our Information Technology team in Vancouver. You will provide thoughtful, hands-on support to Pantheon’s…
Added 1 day ago
ES
Senior Program Manager - MDM Platform Migration
EPAM Systems
Toronto, ON
- Full-time
We are seeking an experienced and strategic Senior Program Manager to lead a high-visibility Master Data Management (MDM) platform migration from STIBO STEP to Syndigo. In this role, you…
Added 4 days ago
MC
Senior Security Engineer
MatchBox Consulting Group
Vancouver, BC
- Full-time
MatchBox Consulting Group is currently seeking a Senior Security Engineer for a permanent role at a client of ours located in Vancouver
Added 6 days ago
ES
Senior Solution Architect
EPAM Systems
Toronto, ON
- Full-time
Hands-on architectural experience in Retail Product Data Management, Master Data Management (MDM), and Product Content Management (PCM)
Added 8 days ago
OM
Surveyor
Orla Mining
ON · Musselwhite Mine, Ontario
- $98,149 to $109,058 CAD / year
- Full-time
…mine development and production. This role will report to the Senior Mine…
Added 10 days ago
C
IT Operations Support Engineer
CanDeal
Toronto, ON
- Full-time
Reporting to the Senior Manager of Technology Operation and a part of the TOMS (Technical Operations Management and Support) team, the IT Operations Support Engineer ensures the continual…
Added 10 days ago
IT Support Technician III / Senior Technician
Cosmetic Physician Partners
Montreal, QC
…escalate infrastructure, security, and architecture work to our Senior IT…
Added 19 days ago
Senior Manager, Data Services & Platforms
Purolator
ON · Mississauga, ON
The Senior Manager, Data Services & Platform is a newly established leadership role within the Data, Governance & Analytics (DG&A) Hub at Purolator. This role owns two connected…
Added 23 days ago
KD
Senior Data Engineer – Ingénieur des données
KPI Digital Solutions
Montreal, QC
- Other
…from Strategy, Architecture, Governance, Modern D&A Platform, MDM and the entire D&A Value Chain (Data Ingestion, Data Pipelines, Lakehouse, AI Modeling, DO/OR, BI, Deployment and…
Added 24 days ago
KM
Senior Data Engineer – Ingénieur des données
KPI Mining Solutions
Montréal-Ouest, QC
- Full-time
…from Strategy, Architecture, Governance, Modern D&A Platform, MDM and the entire D&A Value Chain (Data Ingestion, Data Pipelines, Lakehouse, AI Modeling, DO/OR, BI, Deployment and…
Added 25 days ago
OM
Engineer In Training (EIT)
Orla Mining
ON · Musselwhite Mine, Ontario
- Full-time
As we continue to grow, we are looking for a motivated Engineer-In-Training (EIT) to join our team. The successful candidate will have the opportunity to gain hands-on experience across…
Added 1 month ago
C
Senior Corporate Security Analyst
Clio
Calgary, AB · Burnaby, BC · Vancouver, BC · Toronto, ON
- Full-time
As Senior Corporate Security Analyst, you are both a senior operator and a project lead. You own detection and response work end-to-end, lead high-severity incidents, and raise the quality…
Added 29 days ago
Senior Software Engineer – Full Stack (AI First)
Precisely International Jobs
Canada
We are seeking an experienced and technically strong Senior Software Engineer to join our Master Data Management (MDM) product line within Precisely’s Data Integrity Suite. In this role,…
Added 1 month ago
Lead IAM Engineer
Braze
Toronto, ON
We’re seeking a Lead IAM Engineer to own the technical direction and evolution of our enterprise identity and access management strategy. In this senior individual contributor role, you’ll…
Added 1 month ago
B
Lead IAM Engineer
Braze
Toronto, ON
- Full-time
We’re seeking a Lead IAM Engineer to own the technical direction and evolution of our enterprise identity and access management strategy. In this senior individual contributor role, you’ll…
Added 1 month ago
CP
IT Support Technician III
Cosmetic Physician Partners
Westmount, QC
- Full-time
…escalate infrastructure, security, and architecture work to our Senior IT…
Added 1 month ago
SA
Senior IT Engineer
Schema App
Guelph, ON
- Full-time
As the Senior IT Engineer, you own Schema App’s internal IT function, ensuring our endpoints, identity, access, and infrastructure are reliable and secure while maintaining IT-owned SOC 2…
Added 1 month ago
CP
IT Support Technician III
Cosmetic Physician Partners
Montreal, QC
- Full-time
…escalate infrastructure, security, and architecture work to our Senior IT…
Added 1 month ago
IT Support Technician III
Cosmetic Physician Partners
Montreal, QC
…escalate infrastructure, security, and architecture work to our Senior IT…
Added 1 month ago
SA
Senior IT Engineer
Schema App
Guelph, ON
- Full-time
As the Senior IT Engineer, you own Schema App’s internal IT function, ensuring our endpoints, identity, access, and infrastructure are reliable and secure while maintaining IT-owned SOC 2…
Added 4 months ago
PS
Senior Data Engineer
Pacific Smoke International Inc
Markham, ON
- $80,000 to $120,000 CAD / year
- Full-time
…people who build, design, and support it. We’re looking for a Senior Data Engineer to join our scaling…
Added 2 months ago
B
Senior Security Engineer, Enterprise Security
Braze
Toronto, ON
- Full-time
As a Senior Security Engineer on the Enterprise Security team, you'll protect Braze employees, their assets, and work locations using various tools and technologies. Your responsibilities…
Added 2 months ago
CA
Senior Data Engineer
Cooke Aquaculture Inc.
Saint John, NB
- Full-time
…operations, processing, distribution, and corporate functions. As a Senior Data Engineer, you will design scalable data pipelines, integrations, APIs, and models that support enterprise…
Added 2 months ago
1
Senior Workplace Technology Engineer – Toronto
1Password
Toronto, ON
- Full-time
1Password is opening a new flagship office in Toronto, and we need a senior technical leader to own the workplace technology that powers it. As a member of the IT team, this role is…
Added 1 month ago
Senior Security Engineer, Enterprise Security
Braze
Toronto, ON
As a Senior Security Engineer on the Enterprise Security team, you'll protect Braze employees, their assets, and work locations using various tools and technologies. Your responsibilities…

Pantheon Systems, Inc

Senior IT Support Engineer

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

The Role

Pantheon is looking for a highly capable Senior IT Support Engineer to join our Information Technology team in Vancouver. You will provide thoughtful, hands-on support to Pantheon’s distributed workforce while contributing to the systems, processes, and projects that keep our people productive and secure.

This is a senior individual-contributor role for someone who can independently troubleshoot complex technical issues, take ownership of ambiguous problems, and partner effectively across IT, Security, People, and business teams. You will work across end-user support, identity and access, endpoint management, office technology, and IT projects, bringing a practical, service-oriented mindset to each area.

You will report to the Director of IT and collaborate with support and systems engineering teammates across time zones. The role is hybrid and based in the Vancouver, BC area, with regular in-person support for Vancouver employees and occasional support for office events and technology rollouts.

What You’ll Do

Provide responsive, empathetic technical support for employees across macOS, Windows, SaaS applications, hardware, peripherals, network connectivity, and conference-room technology.
Own complex support issues from initial diagnosis through resolution, communicating clearly with stakeholders and escalating with thorough documentation when a problem requires broader engineering support.
Serve as a trusted senior point of contact for difficult or high-impact end-user issues without requiring day-to-day supervision.
Support onboarding and offboarding by coordinating equipment, configuring devices, provisioning or removing access, and helping employees get productive quickly and securely.
Troubleshoot authentication and access issues involving Okta, MFA, SSO applications, password recovery, and account lifecycle changes.
Administer and maintain end-user devices through MDM and endpoint-security tooling such as Jamf and Intune, following established security baselines and deployment practices.
Support Vancouver office technology, including wired and wireless connectivity, conference rooms, A/V, meeting spaces, and all-hands or executive events; coordinate with the broader IT team when issues extend beyond the local office.
Participate in IT and cross-functional projects from planning through implementation and post-launch review, providing practical input on user impact, supportability, and operational readiness.
Help improve IT operations by identifying recurring issues, strengthening knowledge articles and procedures, and recommending changes that reduce friction and repeat tickets.
Maintain accurate records for tickets, assets, devices, access changes, and support procedures so work is auditable and easy to hand off.
Use and continuously improve Serval over time, refining AI-assisted ticket triage, categorization, routing, knowledge suggestions, workflow automations, and routine-ticket resolution; monitor outcomes, improve workflows, and apply human judgment and review for sensitive or high-impact issues.
Contribute to support reporting and service improvements by using ticket and asset data to identify trends, gaps, and opportunities for better tooling or process.
Use scripting or automation where appropriate to reduce repetitive work, improve consistency, and support bulk device or account operations.

What You Bring to the Table

5+ years of experience in IT support, systems administration, or a related technical role, preferably in a distributed SaaS or technology company.
Demonstrated ability to operate as a senior individual contributor: you prioritize effectively, make sound decisions with incomplete information, and take ownership through resolution.
Strong troubleshooting skills across macOS and Windows, including operating systems, endpoint configuration, applications, peripherals, and common connectivity issues.
Experience managing end-user devices with MDM platforms such as Jamf or Intune, including enrollment, configuration, software deployment, compliance, and lifecycle support.
Strong working knowledge of identity and access concepts and experience supporting an identity provider such as Okta, OneLogin, or Microsoft Entra ID.
Ability to diagnose and resolve MFA, SSO, account-access, and provisioning issues while following security and least-privilege practices.
Experience supporting SaaS productivity and collaboration tools such as Google Workspace, Slack, Zoom, and Microsoft 365.
Familiarity with endpoint-protection and security tools, along with the judgment to handle sensitive employee and company information appropriately.
Experience supporting office networks, conference rooms, A/V equipment, and in-person technology needs.
Comfortable managing a ticket queue, balancing urgent incidents with planned work, and meeting response and resolution expectations.
Experience using or administering helpdesk or ITSM platforms; comfortable configuring queues, forms, routing rules, service-level expectations, automations, knowledge workflows, and AI-assisted support features.
Clear, friendly, and empathetic written and verbal communication, including the ability to support colleagues across different roles, locations, and technical skill levels.
Strong documentation habits and the ability to explain technical issues and solutions in language that non-technical stakeholders can use.
Resourceful, organized, and self-motivated, with excellent attention to detail and a strong sense of accountability.

Bonus Points For

Experience with scripting or automation using Bash, Python, PowerShell, or similar tools.
Familiarity with Okta Workflows, Workato, Zapier, or API-based integrations.
Experience with zero-touch or automated device deployment.
Experience supporting security, audit-readiness, or compliance initiatives such as ISO 27001 or SOC 2.
Experience with network troubleshooting, Cisco Meraki, endpoint detection and response, or related security tooling.
Certifications such as Jamf, Okta, Apple Certified Support Professional, CompTIA A+, Microsoft, or Google Workspace.

Why This Role Matters

The IT team helps make work secure, reliable, and frictionless for Pantheors around the world. In this role, you will combine excellent employee support with strong technical judgment, helping the team solve today’s problems while improving the systems and processes that prevent tomorrow’s.

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

Industry competitive compensation and equity plan
Flexible time off, sick days, and 13 paid holidays
Comprehensive medical insurance including Health, Dental and Vision
Paid parental leave (plus fertility, adoption and other family planning benefits)
In-office workspace (San Francisco & Chicago)
Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

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Visa Sponsorship is not available at this time.

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More about this job

Responsibilities

Provide senior-level technical support across devices, SaaS applications, identity and access, endpoint management, and Vancouver office technology, owning complex issues through resolution. Improve IT operations through projects, documentation, automation, service reporting, and responsible use of AI-assisted ticket workflows.

Requirements

Requires 5+ years of IT support, systems administration, or related experience, with strong troubleshooting skills across macOS and Windows and experience managing devices through platforms such as Jamf or Intune. Candidates should also have identity and access support experience, familiarity with SaaS and office technology, strong communication and documentation skills, and the ability to independently manage complex work.

Skills

IT Support
macOS
Windows
Device Management
Jamf
Microsoft Intune
Identity and Access Management
Okta
MFA and SSO Troubleshooting
SaaS Administration
Endpoint Security
Network Troubleshooting
Conference Room and A/V Support
ITSM and Helpdesk Administration
Scripting and Automation
Technical Documentation

Benefits

Equity Plan
Flexible Time Off
Sick Days
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Benefits
Adoption Benefits
Family Planning Benefits
Wellness Allowance
Reading Allowance
LinkedIn Learning
Team Events
Company-Wide Events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
macOS
Windows
Okta
OneLogin
Microsoft Entra ID
Jamf
Microsoft Intune
Google Workspace
Slack
Zoom
Microsoft 365
Serval
MDM
Endpoint Security
MFA
SSO
Identity and Access Management
SaaS
ITSM
AI-Assisted Ticket Triage
Bash
Python
PowerShell
Okta Workflows
Workato
Zapier
Cisco Meraki
ISO 27001
SOC 2

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