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Added 12 mins ago
Manager, Academic Success & Learner Supports
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Full-time
…lead services that make a direct and measurable impact. The Manager, Academic Success & Learner Supports will lead Mathify and a growing portfolio of learner support initiatives that…
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Manager, Escalation Management
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$136,000 to $186,000 CAD / year
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PAR Technology

Technical Support Agent (Bilingual French/English)

Remote, Canada

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 1, 2026

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Original job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Candidates who apply for this role must be Bilingual French/English speaking to be considered for the role.

Position Description:

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.

Position Location:

Remote (Canada)

Reports To:

Technical Support Manager

What We’re Looking For:

Requirements:

1+ year of Customer Service experience (Helpdesk experience preferred)
Background in restaurant or call center environments
Strong problem-solving and communication skills
Solid typing skills and working knowledge of Windows OS
Reliable broadband/fiber internet and access to a backup work location
Networking experience a plus
AAS in electronics tech or computer science a plus
A+ or Microsoft certifications a plus

Additional skills:

Passion for helping others and resolving technical issues
Ability to multitask and prioritize in a fast-paced environment
Strong team collaboration and customer relationship building skills
Ability to work weekends, holidays, and overtime as needed

Unleash your potential: What you will be doing and owning:

Provide first-level support for POS hardware/software and PAR products
Resolve operational and technical issues quickly and efficiently
Log and manage incidents using our service management tools
Follow escalation workflows and contribute to our knowledge base
Deliver exceptional service that fosters total customer satisfaction
Complete administrative support tasks related to customer service
Analyze issues and apply sound judgment to determine resolutions
Collaborate with internal teams and third-party engineers as needed

Interview Process:

Interview #1: Video Screen with Talent Acquisition Team (via MS Teams)
Interview #2: Video interview with the Team (via MS Teams)
Interview #3: Bilingual French speaking screen (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com . If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

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More about this job

Responsibilities

Provide first-level technical support for POS hardware and software while managing incidents through service management tools. Collaborate with internal teams and third-party engineers to resolve operational issues and ensure customer satisfaction.

Requirements

Requires at least one year of customer service experience, preferably in a helpdesk, restaurant, or call center environment. Candidates must be bilingual in French and English and possess strong problem-solving and communication skills.

Skills

Technical support
Customer service
Problem solving
Communication skills
Windows OS
Networking
Multitasking
Team collaboration
Customer relationship building
POS hardware
POS software
Service management tools
Bilingual French/English

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
POS
Point-of-sale
Helpdesk
Customer Service
Windows OS
Networking
A+
Microsoft Certification
Electronics Tech
Computer Science
Call Center
Restaurant Technology
Software
Hardware
Incident Management
Bilingual

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