Zone Manager

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Position Requirements

Demonstrated selling experience in a fast paced, service oriented retail setting; excellent

understanding of the company standards, processes policies and practices

Demonstrated ability to train, coach and mentor a team of sales associates on customer service and

standards, processes policies and practices

Demonstrated ability to provide supervisory guidance to a team and instill trust
Supervisory work; significant interpersonal relationship skills
Must be able to perform a 45- hour minimal weekly work schedule

Duties And Responsibilities

Put the customer first at all times (internal and external)
Be a best in first class service role model and champion by providing on the job training & guidance to

sales associates consistent with company practices, including recognition of FCS monthly recognition

for above and beyond service

Foster and role model an excellent employee experience where quality & engagement are promoted

through the store

Create and maintain good working relationships with fellow associates
Ensure consistency of store associates' performance and deliverables through application of timely

coaching & performance management practices (including appropriate progressive discipline where

applicable), in consultation with the AM where appropriate. Be able to resolve complex customer

service issues and escalate as required

Maintain store appearance with respect to merchandising, housekeeping and maintenance standards

consistent with visual merchandising guidelines

Where required, be efficient and accurate with receiving, merchandising initiatives, product returns,

POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates,

management and LP as applicable in a timely manner

Where required, completion of store schedules and store payroll processes
Follow company policies and procedures and maintain a safe working environment
Key Holder (open and close store), where required

Paradies Lagardere is an equal opportunity employer, we are committed to diversity, inclusion and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability or any other protected status. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experience. The company is committed to offering reasonable accommodations to job applicants with disabilities.

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More about this job

Responsibilities

Lead by example in customer service and coach sales associates to meet company standards, while fostering a positive employee experience and strong working relationships. Oversee store operations as required, including merchandising, customer issue resolution, cash handling, scheduling, payroll processes, and maintaining a safe and well-presented store.

Requirements

Requires demonstrated retail sales experience in a fast-paced, service-oriented setting and a strong understanding of company standards, processes, policies, and practices. Candidates must be able to train and supervise associates, provide coaching and guidance, build trust, and work a minimum 45-hour weekly schedule.

Skills

Retail Sales
Customer Service
Team Training
Coaching
Mentoring
Supervision
Performance Management
Conflict Resolution
Visual Merchandising
Cash Handling
Cash Auditing
Inventory Receiving
Store Operations
Scheduling
Payroll Processing
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Retail Sales
Customer Service
Sales Associates
Store Standards
Training
Coaching
Mentoring
Supervision
Performance Management
Progressive Discipline
Customer Issue Resolution
Visual Merchandising
Housekeeping
Store Maintenance
Receiving
Product Returns
Point Of Sale
Cash Auditing
Cash Handling
Store Scheduling
Payroll Processing
Loss Prevention
Key Holder
Store Opening And Closing
Workplace Safety

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