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Senior Manager, Strategy & Operations People Experience

Park Hyatt

Assistant Rooms Manager

Toronto, ON, Canada

Pay: Salary Range: $55,000 ~ $65,000
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Organization- Park Hyatt Toronto

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift
Employer RRSP Matching Contributions
Complimentary hotel nights and discounts at Hyatt properties around the world
Extended Health and Dental benefits for you and your dependents 30 days after joining
Tuition reimbursement program
2023, 2024 and 2025 Great Place to Work Certified

Summary

About the Role – Assistant Rooms Manager

Salary Range: $55,000 ~ $65,000

As an Assistant Rooms Manager, responsible for the execution of all operations in the rooms area departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals to ensure the smooth and efficient running of all operational aspects of the Rooms Division.

Some of the responsibilities include:

Ensures all guest services are provided efficiently, courteously, and according to department standards.
Works closely with Sales and Marketing to support the right market mix and maximize room revenue.
Welcomes regular and VIP guests and supports a personalized guest experience.
Coordinates with department heads to ensure groups, VIPs, and guests are handled accurately and promptly.
Inspects hotel areas to ensure cleanliness, comfort, and guest amenities are maintained.
Leads efforts to improve guest satisfaction.
Monitors competitor hotels and business trends.
Maintains strong relationships with travel agencies, local businesses, and airlines.
Plans and supports upselling activities to increase room revenue.
Builds relationships with current and potential guests.

Administration

Maintains and updates the Department Operations Manual, policies, procedures, and service standards.
Ensures the division’s administrative duties, records, and forms are properly maintained.
Keeps guest history records accurate and up to date.
Maintains the Guest Experience Management system.
Prepares the annual Rooms Business Plan in line with the hotel’s goals and associate needs.

Payroll and Productivity Management

Manages staffing and payroll effectively through proper scheduling, cross-training, and multitasking.
Ensures productivity meets Hyatt standards and operational requirements.
Manages payroll, utilities, equipment, and other costs responsibly.
Supports the use of new technology and equipment to improve productivity.
Reviews and approves invoices and purchase requests for Rooms equipment and supplies.

People Management

Recruits, selects, trains, and develops Rooms associates.
Supervises associates and ensures they follow hotel policies, procedures, and applicable laws.
Delegates responsibilities appropriately while supporting associate development.
Promotes company training programs and works with Learning and Development on training initiatives.
Ensures Managers and Team Leaders actively support associate training and development.
Provides training to improve associates’ skills and knowledge.
Ensures associates understand and follow hotel rules and regulations.
Monitors associate morale and provides regular feedback and coaching.
Conducts annual performance reviews and provides honest, constructive feedback.
Communicates the hotel’s values and guiding principles to all associates.

General

Attends and contributes to meetings as required.
Ensures all associates provide courteous and professional service.
Responds to guest and associate concerns and ensures proper follow-up.
Follows all applicable laws, hotel policies, and health and safety requirements.
Supports the safety, development, and well-being of all associates.
Maintains high standards of personal presentation and grooming.
Builds positive relationships with guests and colleagues.
Represents the hotel and Hyatt professionally at all times.
Performs other reasonable duties as assigned and adapts to the changing needs of the hotel and industry.

Qualifications

A minimum of 2-5 years’ front desk experience as a hotel manager is preferred.
Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
A proven track record of being able to lead a team and to multitask.
Flexibility and a willingness to work beyond scheduled hours, including on weekends.
An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
Reporting on daily operations in a timely manner.

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.

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More about this job

Responsibilities

Oversee Rooms Division operations and staff, ensuring courteous guest service, operational standards, guest satisfaction, and financial performance. Manage staffing, payroll, training, administrative records, revenue initiatives, and coordination with other departments while addressing guest and associate concerns.

Requirements

The posting prefers 2–5 years of front desk experience as a hotel manager and proficiency in Excel, PowerPoint, Word, and hospitality software. Candidates should demonstrate team leadership, multitasking, flexibility to work weekends and beyond scheduled hours, and authorization to work in Canada; visa sponsorship is not offered.

Skills

Rooms Operations Management
Team Leadership
Guest Service
Guest Satisfaction
Revenue Management
Upselling
Staff Scheduling
Payroll Management
Training and Development
Performance Management
Cross-Training
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Hospitality Software
Health and Safety Compliance

Benefits

Complimentary Meal During Shift
Employer RRSP Matching Contributions
Complimentary Hotel Nights and Discounts at Hyatt Properties
Extended Health and Dental Benefits
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Rooms Division
Hotel Operations
Front Desk
Guest Services
VIP Guest Experience
Room Revenue
Market Mix
Upselling
Business Planning
Department Operations Manual
Policies and Procedures
Service Standards
Payroll Management
Productivity Management
Staff Scheduling
Cross-Training
Associate Development
Performance Reviews
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Hospitality Software
Invoice Approval
Health and Safety
Travel Agencies
Sales and Marketing

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