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Added 10 mins ago
AH
Administrative Support III
Alberta Health Services
Peace River, AB
- Part-time
Added 10 mins ago
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Added 10 mins ago
AD
Dental Assistant -Full Time
Alberta Dental Jobs
Cold Lake, AB
- Full-time
Job Summary: Lake Centre Dental Group is seeking a skilled and compassionate Registered Dental Assistant (RDA) to join our dynamic dental team. The ideal candidate will provide exceptional…
Added 10 mins ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
The Unit Assistant ensures clear concise communication and facilitates the flow of information with other facilities, the health care team, visitors, family members and patients. As part of…
Added 10 mins ago
FN
Assistant Professor - Electrochemical Engineering
FAMU National Alumni Association
ON · Ontario, Canada
- $125,000 to $160,000 CAD / year
- Full-time
…electrochemical engineering. The appointment will be at the rank of Assistant Professor, with an anticipated start date of July 1,…
Added 10 mins ago
AD
Registered Dental Assistant - FT
Alberta Dental Jobs
Cold Lake, AB
- Full-time
Tri-Town Dental in Cold Lake is actively hiring a full-time Registered Dental Assistant to join our growing, owner-operated dental clinic. We are looking for someone who wants to be valued,…
Added 10 mins ago
AH
Pharmacy Assistant
Alberta Health Services
Beaverlodge, AB
- Part-time
Are you ready to make a meaningful impact in healthcare? As a Pharmacy Assistant in Beaverlodge, you’ll play a key role in ensuring patients across Alberta receive safe, timely, and…
Added 10 mins ago
AH
Therapy Assistant
Alberta Health Services
Grande Prairie, AB
- Full-time
…opportunities. ALA has an exciting opportunity for a Recreation Assistant who will have opportunity to work within a dynamic environment that is designed to meet the needs of individuals…
Added 10 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Added 10 mins ago
SM
Physiotherapist - Full Time
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Added 12 mins ago
EF
Pouch Assistant (Floater) - Morning / Eve Shift Flexibility
ePac Flexible Packaging
Mississauga, ON
- Full-time
The Pouch Assistant works with the Pouch Operator to convert high quality pouches for ePac and will perform various manual and mechanical duties to provide assistance in the set up and…
Added 12 mins ago
TS
Assistant Store Manager
The Salvation Army Canada and Bermuda Territory
Brantford, ON
- Full-time
Added 12 mins ago
TS
Kettle Campaign Coordinator
The Salvation Army Canada and Bermuda Territory
Medicine Hat, AB
- Full-time
Communicate daily issues and supply deficiencies to City/Assistant Coordinator
Added 27 mins ago
M
Managing Director, Assistant Chief Counsel
Manulife
Toronto, ON
- Full-time
Manulife seeks a Managing Director, Assistant Chief Counsel with 8+ years of meaningful transactional legal experience involving the structuring, negotiation and managing of complex private…
Added 27 mins ago
GC
Surveillance Operator (Part-time) - Pickering
Great Canadian Entertainment
Pickering, ON
- Part-time
The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
Added 27 mins ago
J
Assistant Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
The Assistant Maintenance Manager leverages leadership skills and technical knowledge to lead a team of maintenance mechanics, working in conjunction with robotics, and controls systems…
Added 42 mins ago
E
Assistant Director of Care - Full time Evening - Tendercare Living Centre
Extendicare
Toronto, ON · Assist - Tendercare LTC (McNicoll Ave)
- Full-time
ASSISTANT DIRECTOR OF CARE, TENDERCARE LIVING CENTRE
Added 42 mins ago
Software Development Engineer, Alexa Connections
Amazon
Vancouver, BC
Alexa Connections aspires to make Alexa+ the world’s most trusted connection assistant for getting things done and creating moments of joy. Our vision emphasizes a) Trust as our foundation…
Added 55 mins ago
CC
Administrative Office Assistant
Clinton County, Iowa
NB · Chiasson Office, NB
- Full-time
…secretarial and business acumen. The Administrative Office Assistant will lead by example the behaviors and work ethic becoming of Clinton…
Added 56 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Joliette, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 56 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Rouyn-Noranda, QC
Added 56 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Longueuil, QC · GREENFIELD PARK, QC
Added 56 mins ago
RECE - Casual Supply
Upper Canada Child Care
Toronto, ON
Provides guidance to assistant educators, students and volunteers as needed.
Added 1 hour ago
WP
Ticketing Services & Entertainment Coordinator
Westerner Park
Red Deer, AB
- Full-time
Support the creation, management, and publishing of staff schedules for Box Office operations, event days, and seasonal requirements under the direction of the Assistant Manager.
Added 1 hour ago
SJ
Assistant Store Manager - Peoples Jewellers - Lime Ridge Mall
Signet Jewelers
Hamilton, ON · Canada - Lime Ridge Mall - Hamilton, ON
- Full-time
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…

Park Hyatt

Front Desk Manager

Toronto, ON, Canada

Salary Range$65,000 to $75,000 · Full-time

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Job details

Pay: Salary Range$65,000 to $75,000
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Organization- Park Hyatt Toronto

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift
Employer RRSP Matching Contributions
Complimentary hotel nights and discounts at Hyatt properties around the world
Extended Health and Dental benefits for you and your dependents 30 days after joining
Tuition reimbursement program
2023, 2024 and 2025 Great Place to Work Certified

Summary

About the Role

Salary Range$65,000 to $75,000

The Front Desk Manager is a property department head responsible for the Front Desk, Communications, Concierge, Bell, Door, and Valet teams. This role leads daily operations, colleague development, scheduling, interdepartmental communication, and the department's financial performance. The Front Desk Manager anticipates changes in business demand, adjusts departmental priorities and plans, and ensures guest requests and concerns are resolved promptly and professionally.

Key Responsibilities

Front Office Operations and Guest Experience

Lead the daily operation of the Front Desk, Communications, Concierge, Bell, Door, and Valet teams.
Ensure guest services are delivered efficiently, courteously, and in accordance with Hyatt and department standards.
Respond promptly to guest requests and complaints, take appropriate action, and follow up to confirm guest satisfaction.
Welcome regular and VIP guests and coordinate with department leaders to ensure groups, VIPs, and special requests are handled accurately and on time.
Inspect guest-facing areas to ensure cleanliness, comfort, safety, and required amenities are maintained.
Maintain positive relationships with guests, residents, colleagues, travel partners, local businesses, and other key contacts.

Financial and Commercial Management

Work with the Director of Rooms to develop the department budget and control labour and operating expenses.
Manage staffing, scheduling, payroll, productivity, equipment, and supply costs in line with business levels and operational requirements.
Review and approve invoices and purchase requests for Front Office and Guest Services equipment and supplies.
Collaborate with the Sales and Revenue teams to maintain procedures for rates, specials, and packages, and ensure colleagues are trained on all inclusions and related procedures.
Lead Front Office upselling initiatives and support room revenue and departmental financial goals.

People Leadership

Recruit, select, train, schedule, coach, and develop Front Office and Guest Services colleagues.
Coach and support Assistant Managers and Supervisors in their development and in leading colleagues to deliver Hyatt service standards.
Provide regular feedback, address performance concerns, conduct performance reviews, and support colleague engagement and well-being.
Ensure colleagues understand and follow hotel policies, operating procedures, applicable laws, and health and safety requirements.
Promote company training programs and partner with Learning and Development on department training needs.

Planning Systems and Administration

Monitor business patterns, market conditions, and competitor activity, and adjust forecasts, staffing, and departmental plans as needs change.
Maintain the Department Operations Manual, policies, procedures, service standards, records, forms, guest history information, and required reports.
Oversee key department programs and platforms, including Training and Development, Front Office upselling, World of Hyatt engagement and enrolment, Hotel Event Relations, Zingle, O-Valet, Hysat guest surveys, VIP research, and 2 Avenue Road Residence relations.
Prepare and support the annual Rooms Business Plan in line with hotel goals and operational needs.
Attend relevant meetings, discuss operational issues and future strategies, and maintain effective communication across departments.
Use new technology and equipment where appropriate to improve service and productivity.
Perform other reasonable duties as assigned and adapt to the changing needs of the hotel and industry.

Qualifications

Four or more years of progressive hotel Rooms Management experience; Hyatt experience is preferred.
At least two years of progressive management experience within a hotel Rooms Division.
A hotel or hospitality degree is an asset.
Demonstrated ability to interact effectively with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
A service-oriented leadership style and professional presentation skills.
Strong leadership, coaching, communication, organizational, interpersonal, and administrative skills.
Financial understanding of budgeting, labour management, expense control, and improving departmental performance.
Clear and concise written and verbal communication skills in English.
Proficiency in Microsoft Word and Excel; experience with PowerPoint and hotel systems is an asset.
Ability to identify areas for change or improvement and adjust plans to meet guest and business needs.
Flexibility to work varied schedules, including evenings, weekends, holidays, and additional hours when required.

Work Authorization and Accommodation

All candidates must provide identification confirming their authorization to work in Canada. This position does not offer work visa sponsorship. Applications from candidates who cannot meet these requirements will not be considered.

Park Hyatt Toronto provides employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are contacted about a job opportunity, please inform the Human Resources department if you require accommodation.

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More about this job

Responsibilities

Lead the Front Desk, Communications, Concierge, Bell, Door, and Valet teams, ensuring efficient guest service and prompt resolution of requests and concerns. Manage departmental staffing, budgets, expenses, training, performance, systems, and plans while coordinating with other hotel teams to meet guest and business needs.

Requirements

Candidates need at least four years of progressive hotel Rooms Management experience, including two years of progressive management experience within a hotel Rooms Division; Hyatt experience is preferred. Strong leadership, communication, organizational, financial, and guest-service skills are required, along with English proficiency, Microsoft Word and Excel skills, and flexibility to work varied schedules.

Skills

Front Office Operations
Guest Relations
Team Leadership
Coaching And Development
Staff Scheduling
Budgeting
Labour Management
Expense Control
Revenue Management
Upselling
Forecasting
Interdepartmental Communication
Performance Management
Microsoft Word
Microsoft Excel
Hotel Systems

Benefits

Complimentary Meal During Shift
Employer RRSP Matching Contributions
Complimentary Hotel Nights And Discounts At Hyatt Properties
Extended Health And Dental Benefits
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Rooms Division
Guest Services
Front Desk
Concierge
Bell Services
Valet
Guest Experience
VIP Guest Services
Budgeting
Labour Management
Expense Control
Payroll
Scheduling
Revenue Management
Upselling
Forecasting
Performance Reviews
Training And Development
World Of Hyatt
Hotel Event Relations
Zingle
O-Valet
Hysat
Microsoft Word
Microsoft Excel
Hotel Operations
Health And Safety
Department Operations Manual

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