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Added 16 mins ago
NR
Children’s Services Program Supervisor
Niagara Region
ON · Niagara, ON
- Contract
Reporting to the Manager Children’s Operations, the Children’s Services Program Supervisor is responsible for the delivery and administration of the Niagara Region’s Licensed Home Child…
Added 16 mins ago
TS
Health Care Aide
The Salvation Army in Canada
AB · Edmonton, AB
- Part-time
The Health Care Aide (HCA) performs care tasks under the direction and instruction from the Licensed Practical Nurse (LPN) and specific supervision of the Unit Manager or Resident Care…
Added 16 mins ago
SD
Merchandiser, Hourly Part Time Afternoon
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
RB
Financial Planner Relationship Manager
Royal Bank of Canada
Stratford, ON
- Full-time
…advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is…
Added 1 hour ago
RB
Financial Advisor
Royal Bank of Canada
New Westminster, BC
- Full-time
…advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is…
Added 1 hour ago
HH
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Horizon Health Network
Perth, NB
- Temporary
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 1 hour ago
W
(CAN) Pharmacy Assistant
Walmart
Kelowna, BC
- Part-time
…to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are…
Added 2 hours ago
SD
Assistant Front Store Manager
Shoppers Drug Mart
North Vancouver, BC
- Full-time
…and uphold the organization’s long-standing reputation for care and…
Added 2 hours ago
LT
Talent Acquisition Specialist/Sourcer
LMI Technologies
Burnaby, BC
- Full-time
Hiring Manager Partnership: Collaborate with hiring managers and technical team leads to understand role requirements, align on candidate profiles, and provide regular updates on pipeline…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…including an autoclave. A great office staff including Office Manager, 2 MOA’s and a Receptionist will help you settle in, and support your administrative…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…including an autoclave. A great office staff including Office Manager, 2 MOA’s and a Receptionist will help you settle in, and support your administrative…
Added 2 hours ago
HC
construction assistant manager
Habermehl Contracting Ltd.
Bedford, NS
- Full-time
Added 2 hours ago
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Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
Our clinic is well-staffed and has an Office manager and 3 MOA’s. Each physician will have 1 dedicated office space plus 2 exam rooms. Our clinic is very spacious with recent renovations.…
Added 2 hours ago
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Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
Our clinic is well-staffed and has an Office manager and 3 MOA’s. Each physician will have 1 dedicated office space plus 2 exam rooms. Our clinic is very spacious with recent renovations.…
Added 2 hours ago
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Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Comprehensive Support: Our clinic provides well-trained staff, an experienced clinic manager, and optional urgent care services with on-site resources.
Added 2 hours ago
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Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
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Added 2 hours ago
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Health Match BC
Kelowna, BC
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New Westminster, BC
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Penticton, BC
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Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
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Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
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Penticton, BC
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Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
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Added 2 hours ago
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Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
We have 8 physicians, RN, LPN, clinic manager, and full MOA support. Hours of work are Monday, Tuesday, Wednesday, and Friday, 8:30am - 3:30pm with 1 hr & 45 min lunch. No sub-specialty is…
Added 2 hours ago
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Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Full administrative support from an experienced Clinic Manager and MOA team

Park Hyatt

Front Desk Manager

Toronto, ON, Canada

Salary Range$65,000 to $75,000 · Full-time

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Job details

Pay: Salary Range$65,000 to $75,000
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

Original job description

Organization- Park Hyatt Toronto

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift
Employer RRSP Matching Contributions
Complimentary hotel nights and discounts at Hyatt properties around the world
Extended Health and Dental benefits for you and your dependents 30 days after joining
Tuition reimbursement program
2023, 2024 and 2025 Great Place to Work Certified

Summary

About the Role

Salary Range$65,000 to $75,000

The Front Desk Manager is a property department head responsible for the Front Desk, Communications, Concierge, Bell, Door, and Valet teams. This role leads daily operations, colleague development, scheduling, interdepartmental communication, and the department's financial performance. The Front Desk Manager anticipates changes in business demand, adjusts departmental priorities and plans, and ensures guest requests and concerns are resolved promptly and professionally.

Key Responsibilities

Front Office Operations and Guest Experience

Lead the daily operation of the Front Desk, Communications, Concierge, Bell, Door, and Valet teams.
Ensure guest services are delivered efficiently, courteously, and in accordance with Hyatt and department standards.
Respond promptly to guest requests and complaints, take appropriate action, and follow up to confirm guest satisfaction.
Welcome regular and VIP guests and coordinate with department leaders to ensure groups, VIPs, and special requests are handled accurately and on time.
Inspect guest-facing areas to ensure cleanliness, comfort, safety, and required amenities are maintained.
Maintain positive relationships with guests, residents, colleagues, travel partners, local businesses, and other key contacts.

Financial and Commercial Management

Work with the Director of Rooms to develop the department budget and control labour and operating expenses.
Manage staffing, scheduling, payroll, productivity, equipment, and supply costs in line with business levels and operational requirements.
Review and approve invoices and purchase requests for Front Office and Guest Services equipment and supplies.
Collaborate with the Sales and Revenue teams to maintain procedures for rates, specials, and packages, and ensure colleagues are trained on all inclusions and related procedures.
Lead Front Office upselling initiatives and support room revenue and departmental financial goals.

People Leadership

Recruit, select, train, schedule, coach, and develop Front Office and Guest Services colleagues.
Coach and support Assistant Managers and Supervisors in their development and in leading colleagues to deliver Hyatt service standards.
Provide regular feedback, address performance concerns, conduct performance reviews, and support colleague engagement and well-being.
Ensure colleagues understand and follow hotel policies, operating procedures, applicable laws, and health and safety requirements.
Promote company training programs and partner with Learning and Development on department training needs.

Planning Systems and Administration

Monitor business patterns, market conditions, and competitor activity, and adjust forecasts, staffing, and departmental plans as needs change.
Maintain the Department Operations Manual, policies, procedures, service standards, records, forms, guest history information, and required reports.
Oversee key department programs and platforms, including Training and Development, Front Office upselling, World of Hyatt engagement and enrolment, Hotel Event Relations, Zingle, O-Valet, Hysat guest surveys, VIP research, and 2 Avenue Road Residence relations.
Prepare and support the annual Rooms Business Plan in line with hotel goals and operational needs.
Attend relevant meetings, discuss operational issues and future strategies, and maintain effective communication across departments.
Use new technology and equipment where appropriate to improve service and productivity.
Perform other reasonable duties as assigned and adapt to the changing needs of the hotel and industry.

Qualifications

Four or more years of progressive hotel Rooms Management experience; Hyatt experience is preferred.
At least two years of progressive management experience within a hotel Rooms Division.
A hotel or hospitality degree is an asset.
Demonstrated ability to interact effectively with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
A service-oriented leadership style and professional presentation skills.
Strong leadership, coaching, communication, organizational, interpersonal, and administrative skills.
Financial understanding of budgeting, labour management, expense control, and improving departmental performance.
Clear and concise written and verbal communication skills in English.
Proficiency in Microsoft Word and Excel; experience with PowerPoint and hotel systems is an asset.
Ability to identify areas for change or improvement and adjust plans to meet guest and business needs.
Flexibility to work varied schedules, including evenings, weekends, holidays, and additional hours when required.

Work Authorization and Accommodation

All candidates must provide identification confirming their authorization to work in Canada. This position does not offer work visa sponsorship. Applications from candidates who cannot meet these requirements will not be considered.

Park Hyatt Toronto provides employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are contacted about a job opportunity, please inform the Human Resources department if you require accommodation.

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More about this job

Responsibilities

Lead the Front Desk, Communications, Concierge, Bell, Door, and Valet teams, ensuring efficient guest service and prompt resolution of requests and concerns. Manage departmental staffing, budgets, expenses, training, performance, systems, and plans while coordinating with other hotel teams to meet guest and business needs.

Requirements

Candidates need at least four years of progressive hotel Rooms Management experience, including two years of progressive management experience within a hotel Rooms Division; Hyatt experience is preferred. Strong leadership, communication, organizational, financial, and guest-service skills are required, along with English proficiency, Microsoft Word and Excel skills, and flexibility to work varied schedules.

Skills

Front Office Operations
Guest Relations
Team Leadership
Coaching And Development
Staff Scheduling
Budgeting
Labour Management
Expense Control
Revenue Management
Upselling
Forecasting
Interdepartmental Communication
Performance Management
Microsoft Word
Microsoft Excel
Hotel Systems

Benefits

Complimentary Meal During Shift
Employer RRSP Matching Contributions
Complimentary Hotel Nights And Discounts At Hyatt Properties
Extended Health And Dental Benefits
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Rooms Division
Guest Services
Front Desk
Concierge
Bell Services
Valet
Guest Experience
VIP Guest Services
Budgeting
Labour Management
Expense Control
Payroll
Scheduling
Revenue Management
Upselling
Forecasting
Performance Reviews
Training And Development
World Of Hyatt
Hotel Event Relations
Zingle
O-Valet
Hysat
Microsoft Word
Microsoft Excel
Hotel Operations
Health And Safety
Department Operations Manual

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