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Added 40 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Plan and recommend information technology changes and or enhancements to the City’s software, applications, and databases to address specific problems or business requirements.
Added 40 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 40 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Bachelor's degree in Accounting, Finance, Information Systems, Business Administration, Risk Management, or a related discipline.
Added 2 hours ago
Government Services - Senior Manager of IT
Cree Nation Government
QC · Jamésie, QC
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology or a related field; an equivalent combination of education and…
Added 4 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 4 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 5 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
Added 5 hours ago
AC
Senior Tax Manager
Accountor CPA
Calgary, AB
- Full-time
We are seeking an experienced Tax Manager to join our growing accounting and tax practice.
Added 5 hours ago
A
Senior IT Business Analyst
Ardene
Laval, QC
- Full-time
Bachelor's degree in information technology, Computer Science, Business, or a related field.
Added 5 hours ago
HT
IT Manager
Hammehr Talent Consultants
Toronto, ON · Greater Toronto Area, Canada
- Full-time
A significant part of the mandate involves evaluating existing systems, identifying where automation and AI can provide practical improvements, and implementing changes without compromising…
Added 6 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
…annually for meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students…
Added 6 hours ago
BV
Student Conduct Advisor
Bow Valley College
Calgary, AB
- Full-time
…annually for meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students…
Added 6 hours ago
BV
Business Development Officer - Workforce Development (Project)
Bow Valley College
Calgary, AB
- Full-time
In collaboration with internal College stakeholders, the Business Development Officer contributes to the development and continuous improvement of sales processes, client engagement…
Added 6 hours ago
BV
Business Development Officer - Workforce Development (Temporary)
Bow Valley College
Calgary, AB
- Full-time
In collaboration with internal College stakeholders, the Business Development Officer contributes to the development and continuous improvement of sales processes, client engagement…
Added 6 hours ago
TE
Commercial Finance Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $100,000 to $110,000 CAD / year
We are seeking a Commercial Finance Manager with strong financial expertise, analytical capabilities, strategic business acumen, and a solution-oriented mindset. This role will drive…
Added 6 hours ago
FO
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
In addition, the Finance Manager, Operations leads the management and continuous improvement of accounting systems, internal controls, and financial processes. The role promotes best…
Added 8 hours ago
Production Leader (Segment 2; Aerospace)
Schaeffler
Stratford, ON
Schaeffler is a dynamic global technology company, and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you?…
Added 9 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Plan and recommend information technology changes and or enhancements to the City’s software, applications, and databases to address specific problems or business requirements.
Added 9 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 9 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 9 hours ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
…Architects. On client teams, you may partner closely with a product manager and lead developer to align member needs with business priorities and technical…
Added 11 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 11 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 13 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Process, Reporting and Technology solutions: Act as a key Supply Chain business partner for process, reporting and technology-enabled improvements. Translate operational challenges and…

Park Hyatt

Front Desk Manager

Toronto, ON, Canada

Salary Range$65,000 to $75,000 · Full-time

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Job details

Pay: Salary Range$65,000 to $75,000
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Organization- Park Hyatt Toronto

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift
Employer RRSP Matching Contributions
Complimentary hotel nights and discounts at Hyatt properties around the world
Extended Health and Dental benefits for you and your dependents 30 days after joining
Tuition reimbursement program
2023, 2024 and 2025 Great Place to Work Certified

Summary

About the Role

Salary Range$65,000 to $75,000

The Front Desk Manager is a property department head responsible for the Front Desk, Communications, Concierge, Bell, Door, and Valet teams. This role leads daily operations, colleague development, scheduling, interdepartmental communication, and the department's financial performance. The Front Desk Manager anticipates changes in business demand, adjusts departmental priorities and plans, and ensures guest requests and concerns are resolved promptly and professionally.

Key Responsibilities

Front Office Operations and Guest Experience

Lead the daily operation of the Front Desk, Communications, Concierge, Bell, Door, and Valet teams.
Ensure guest services are delivered efficiently, courteously, and in accordance with Hyatt and department standards.
Respond promptly to guest requests and complaints, take appropriate action, and follow up to confirm guest satisfaction.
Welcome regular and VIP guests and coordinate with department leaders to ensure groups, VIPs, and special requests are handled accurately and on time.
Inspect guest-facing areas to ensure cleanliness, comfort, safety, and required amenities are maintained.
Maintain positive relationships with guests, residents, colleagues, travel partners, local businesses, and other key contacts.

Financial and Commercial Management

Work with the Director of Rooms to develop the department budget and control labour and operating expenses.
Manage staffing, scheduling, payroll, productivity, equipment, and supply costs in line with business levels and operational requirements.
Review and approve invoices and purchase requests for Front Office and Guest Services equipment and supplies.
Collaborate with the Sales and Revenue teams to maintain procedures for rates, specials, and packages, and ensure colleagues are trained on all inclusions and related procedures.
Lead Front Office upselling initiatives and support room revenue and departmental financial goals.

People Leadership

Recruit, select, train, schedule, coach, and develop Front Office and Guest Services colleagues.
Coach and support Assistant Managers and Supervisors in their development and in leading colleagues to deliver Hyatt service standards.
Provide regular feedback, address performance concerns, conduct performance reviews, and support colleague engagement and well-being.
Ensure colleagues understand and follow hotel policies, operating procedures, applicable laws, and health and safety requirements.
Promote company training programs and partner with Learning and Development on department training needs.

Planning Systems and Administration

Monitor business patterns, market conditions, and competitor activity, and adjust forecasts, staffing, and departmental plans as needs change.
Maintain the Department Operations Manual, policies, procedures, service standards, records, forms, guest history information, and required reports.
Oversee key department programs and platforms, including Training and Development, Front Office upselling, World of Hyatt engagement and enrolment, Hotel Event Relations, Zingle, O-Valet, Hysat guest surveys, VIP research, and 2 Avenue Road Residence relations.
Prepare and support the annual Rooms Business Plan in line with hotel goals and operational needs.
Attend relevant meetings, discuss operational issues and future strategies, and maintain effective communication across departments.
Use new technology and equipment where appropriate to improve service and productivity.
Perform other reasonable duties as assigned and adapt to the changing needs of the hotel and industry.

Qualifications

Four or more years of progressive hotel Rooms Management experience; Hyatt experience is preferred.
At least two years of progressive management experience within a hotel Rooms Division.
A hotel or hospitality degree is an asset.
Demonstrated ability to interact effectively with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
A service-oriented leadership style and professional presentation skills.
Strong leadership, coaching, communication, organizational, interpersonal, and administrative skills.
Financial understanding of budgeting, labour management, expense control, and improving departmental performance.
Clear and concise written and verbal communication skills in English.
Proficiency in Microsoft Word and Excel; experience with PowerPoint and hotel systems is an asset.
Ability to identify areas for change or improvement and adjust plans to meet guest and business needs.
Flexibility to work varied schedules, including evenings, weekends, holidays, and additional hours when required.

Work Authorization and Accommodation

All candidates must provide identification confirming their authorization to work in Canada. This position does not offer work visa sponsorship. Applications from candidates who cannot meet these requirements will not be considered.

Park Hyatt Toronto provides employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are contacted about a job opportunity, please inform the Human Resources department if you require accommodation.

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More about this job

Responsibilities

Lead the Front Desk, Communications, Concierge, Bell, Door, and Valet teams, ensuring efficient guest service and prompt resolution of requests and concerns. Manage departmental staffing, budgets, expenses, training, performance, systems, and plans while coordinating with other hotel teams to meet guest and business needs.

Requirements

Candidates need at least four years of progressive hotel Rooms Management experience, including two years of progressive management experience within a hotel Rooms Division; Hyatt experience is preferred. Strong leadership, communication, organizational, financial, and guest-service skills are required, along with English proficiency, Microsoft Word and Excel skills, and flexibility to work varied schedules.

Skills

Front Office Operations
Guest Relations
Team Leadership
Coaching And Development
Staff Scheduling
Budgeting
Labour Management
Expense Control
Revenue Management
Upselling
Forecasting
Interdepartmental Communication
Performance Management
Microsoft Word
Microsoft Excel
Hotel Systems

Benefits

Complimentary Meal During Shift
Employer RRSP Matching Contributions
Complimentary Hotel Nights And Discounts At Hyatt Properties
Extended Health And Dental Benefits
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Rooms Division
Guest Services
Front Desk
Concierge
Bell Services
Valet
Guest Experience
VIP Guest Services
Budgeting
Labour Management
Expense Control
Payroll
Scheduling
Revenue Management
Upselling
Forecasting
Performance Reviews
Training And Development
World Of Hyatt
Hotel Event Relations
Zingle
O-Valet
Hysat
Microsoft Word
Microsoft Excel
Hotel Operations
Health And Safety
Department Operations Manual

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