hotel front desk manager
- Fernie, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
Tasks
Computer and technology knowledge
Work conditions and physical capabilities
Health benefits
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
- Non-smoking
- Staff accommodation available
- Rural area
- Willing to relocate
- Hotel, motel, resort
Tasks
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Perform front desk duties
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
Computer and technology knowledge
- Central reservation system (CRS)
- MS Office
- MS Outlook
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
Health benefits
- Dental plan
- Commission
- On-site housing options
- Parking available
- Wellness program
More about this job
Responsibilities
Develop and implement daily operating policies and procedures, recruit and supervise staff, conduct performance reviews and training, and perform front desk duties. Address guest concerns and special needs, enforce procedures, and establish staff work schedules.
Requirements
Requires a secondary school graduation certificate or equivalent experience and 1 to less than 2 years of experience. Candidates should be familiar with central reservation systems, Microsoft Office, and Outlook, and demonstrate strong communication, client focus, flexibility, initiative, and teamwork.
Skills
- Policy Development
- Staff Recruitment
- Staff Supervision
- Performance Reviews
- Staff Training
- Front Desk Operations
- Complaint Resolution
- Guest Assistance
- Work Scheduling
- Central Reservation System
- Microsoft Office
- Microsoft Outlook
- Oral Communication
- Written Communication
- Client Focus
- Attention to Detail
Benefits
- Health Benefits
- Dental Plan
- Commission
- On-Site Housing
- Parking
- Wellness Program
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
- Human Resources
Keywords
- Hotel
- Motel
- Resort
- Front Desk Management
- Daily Operations
- Policy Development
- Staff Recruitment
- Staff Supervision
- Performance Reviews
- Training
- Guest Services
- Complaint Resolution
- Special Needs Assistance
- Work Scheduling
- Central Reservation System
- Microsoft Office
- Microsoft Outlook
- Rural Area
- Staff Accommodation
- On-Site Work