IT Front Line Support Technician
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 2 years of IT Service Desk, Help Desk, or similar technical support experience, or an equivalent combination of education and practical experience.
- Posting language
- English
- Posted
Original job description
IT Frontline Support Technician
Location: Park Place Seniors Living - Head Office
Department: Information Technology
Reports To: IT Manager
Employment Type: Full-Time
Position Overview
Park Place Seniors Living has a full-time opportunity for an IT Frontline Support Technician to provide first-line technical support to employees across multiple locations.
Reporting to the IT Manager, this position is responsible for resolving day-to-day technology issues, managing Service Desk requests, supporting Microsoft 365 and end-user devices, and maintaining accurate documentation and equipment inventory.
The successful candidate will be technically capable, service-oriented, organized, and comfortable supporting users with varying levels of technical knowledge.
Duties and Responsibilities
Interested candidates should submit a resume and cover letter to APPLYITJOBS@PPSL.COM on or before November 20, 2026.
Resume and cover letter combined should not exceed three pages.
Only candidates selected for an interview will be contacted.
Location: Park Place Seniors Living - Head Office
Department: Information Technology
Reports To: IT Manager
Employment Type: Full-Time
Position Overview
Park Place Seniors Living has a full-time opportunity for an IT Frontline Support Technician to provide first-line technical support to employees across multiple locations.
Reporting to the IT Manager, this position is responsible for resolving day-to-day technology issues, managing Service Desk requests, supporting Microsoft 365 and end-user devices, and maintaining accurate documentation and equipment inventory.
The successful candidate will be technically capable, service-oriented, organized, and comfortable supporting users with varying levels of technical knowledge.
Duties and Responsibilities
- Provide Tier 1 technical support for Windows PCs and laptops, mobile devices, software, printers, scanners, network connectivity, and other peripherals.
- Manage assigned Service Desk tickets from initial contact through resolution, including troubleshooting, documentation, user communication, and follow-up.
- Prioritize support requests based on urgency, business impact, and service requirements.
- Set up, configure, deploy, and troubleshoot workstations, laptops, mobile devices, and related equipment.
- Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and user account or access issues.
- Perform basic LAN, Wi-Fi, and network connectivity troubleshooting, including network cabling diagnosis and installation where required.
- Maintain accurate IT equipment inventory and Service Desk records.
- Create and maintain troubleshooting guides, procedures, and end-user documentation.
- Support cybersecurity and endpoint protection requirements, including device compliance, security updates, and escalation of suspected security incidents.
- Assist with new employee technology setup and onboarding.
- Escalate complex or recurring issues with clear troubleshooting notes and supporting information.
- Communicate clearly and professionally with users, site leadership, IT team members, and external vendors.
- Assist with IT projects, equipment deployments, and other technology initiatives as assigned.
- This position may include travel.
- Minimum 2 years of IT Service Desk, Help Desk, or similar technical support experience, or an equivalent combination of education and practical experience.
- College certificate or diploma in Information Technology, Computer Systems, Networking, or a related field.
- Strong troubleshooting skills with Windows PCs, laptops, printers, mobile devices, and peripherals.
- Working knowledge of Windows 10/11 and Microsoft 365.
- Working knowledge of networking concepts, including TCP/IP, DHCP, DNS, LAN, and Wi-Fi.
- Strong customer service and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.
- Strong organizational skills and the ability to prioritize multiple competing support requests.
- Ability to troubleshoot independently while recognizing when an issue should be escalated.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.
- CompTIA A+, Network+, or Security+
- Microsoft certifications such as MS-900, AZ-900, or SC-900
- Experience with Microsoft Intune and endpoint management
- Experience supporting users across multiple physical locations
Interested candidates should submit a resume and cover letter to APPLYITJOBS@PPSL.COM on or before November 20, 2026.
Resume and cover letter combined should not exceed three pages.
Only candidates selected for an interview will be contacted.
More about this job
Responsibilities
Provide first-line technical support across multiple locations, resolving and documenting Service Desk requests involving Windows devices, Microsoft 365, mobile devices, peripherals, and network connectivity. Maintain equipment inventory and support documentation, assist with onboarding and technology deployments, and escalate complex or security-related issues as needed.
Requirements
Requires at least two years of Service Desk, Help Desk, or comparable technical support experience, or equivalent education and practical experience, along with a college certificate or diploma in IT or a related field. Candidates should have strong Windows, Microsoft 365, hardware, and networking troubleshooting skills, as well as customer service, communication, organization, and prioritization abilities.
Skills
- Tier 1 Technical Support
- Windows 10/11
- Microsoft 365
- Hardware Troubleshooting
- Mobile Device Support
- Printer and Peripheral Support
- TCP/IP
- DHCP
- DNS
- LAN and Wi-Fi Troubleshooting
- Network Cabling
- IT Asset Inventory
- Endpoint Security
- Customer Service
- Technical Documentation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Security & Safety
Keywords
- Windows 10/11
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- SharePoint
- Service Desk
- Tier 1 Support
- TCP/IP
- DHCP
- DNS
- LAN
- Wi-Fi
- Network Cabling
- Microsoft Intune
- Endpoint Management
- Endpoint Protection
- Cybersecurity
- Device Compliance
- Security Updates
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- MS-900
- AZ-900
- SC-900
- IT Inventory
- Workstation Deployment
- Technical Documentation
- User Onboarding