Front Desk Receptionist

Company Description Parker Plumbing & Heating Ltd. provides professional residential and commercial plumbing, natural gas, propane, and heating services across Dartmouth, Halifax, and the HRM. For over 20 years, the company has built a reputation for exceptional customer care and honest, efficient service. Parker Plumbing & Heating Ltd. operates both Service and Construction divisions, supported by a full fleet of trucks ready for dispatch to homes and businesses. The team manages a wide range of work, from small residential repairs and renovations to new commercial construction projects. Applicants join an established, growing company that values innovation and reliability in solving plumbing and heating challenges.

Role Description This is a full-time, on-site Front Desk Receptionist role based in Dartmouth, NS. The Front Desk Receptionist is responsible for greeting visitors, answering and directing phone calls, and serving as the first point of contact for customers and suppliers. Daily tasks include scheduling service appointments, updating and maintaining basic records, handling incoming and outgoing mail, and supporting the coordination of the service fleet. The role involves providing clear information about services, processing simple inquiries, and directing customers to the appropriate team members. The receptionist also assists with general clerical duties such as filing, data entry, and maintaining a clean, organized reception area.

Qualifications

• Strong customer-facing skills, including Customer Service and Communication, with the ability to interact professionally in person and over the phone.
• Front office experience or knowledge of Receptionist Duties, such as greeting visitors, managing appointments, and directing inquiries.
• Solid Phone Etiquette for handling multi-line phone systems, taking messages accurately, and routing calls efficiently.
• Basic Clerical Skills, including data entry, filing, managing mail, and maintaining organized records.
• Attention to detail and reliability in following procedures and supporting daily office operations.
• Comfort working in a fast-paced service and construction environment; prior experience in trades, service, or construction settings is an asset.
• Proficiency with common office software (e.g., email, calendars, basic word processing and spreadsheets).
• High school diploma or equivalent; additional training in office administration or customer service is an advantage.