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Added 7 hours ago
TN
Manager, Business Analysis
The North West Company
Winnipeg, MB
- Full-time
Minimum 5+ years of experience as a Business Analyst or Systems Analyst.
Added 7 hours ago
BR
Jr. Financial Analyst
Brookfield Residential
Calgary, AB
- Full-time
The Junior Financial Analyst, Reporting & Forecasting (Vena) is responsible for supporting the Finance & Planning function for Alberta Homes. This is done through preparing and…
Added 9 hours ago
C
Analyst, Store Accounting (Temporary contract June 2027)
Couche-Tard
Laval, QC
- Contract
…the integrity of accounting data generated by point-of-sale systems. You will analyze sales variances, identify anomalies, and follow up on corrective actions with partner teams to ensure…
Added 11 hours ago
CK
Analyst, Store Accounting (Temporary contract June 2027)
Circle K
Laval, QC
- Full-time
…the integrity of accounting data generated by point-of-sale systems. You will analyze sales variances, identify anomalies, and follow up on corrective actions with partner teams to ensure…
Added 12 hours ago
BP
Jr. Financial Analyst
Brookfield Properties
Calgary, AB
- Full-time
The Junior Financial Analyst, Reporting & Forecasting (Vena) is responsible for supporting the Finance & Planning function for Alberta Homes. This is done through preparing and…
Added 13 hours ago
W
Analyst, Walmart Services: WMC Systems Administrator
Walmart
Mississauga, ON
- Full-time
Administer and maintain Salesforce and internal platforms, ensuring systems are reliable, secure, and aligned with business requirements.
Added 13 hours ago
LC
Senior Analyst, Supply Chain Systems - 18 Month Contract
Loblaw Companies Limited
Brampton, ON
- Full-time
Are you a proactive problem-solver who has a passion for working with Warehouse Management Systems (WMS) and has an ability for bridging the gap between technical and business teams? Loblaw…
Added 13 hours ago
FB
Credit Service Quality Analyst
Fairstone Bank
Toronto, ON · Montreal, QC
- Full-time
…commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians,…
Added 13 hours ago
FP&A Analyst Intern - May 2027 (4 or 8 Month Term)
Parkland Corporation
Calgary, AB
…annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 13 hours ago
CG
HRIS Analyst
Compass Group Canada
Mississauga, ON
- Full-time
We are looking for a technically skilled and detail-driven HRIS Analyst to support the ongoing configuration, maintenance, and optimization of our Human Resources Information System (HRIS).
Added 14 hours ago
IG
Workday Business Analyst
Insight Global
North Vancouver, BC
- $53 to $58 CAD / hour
- Contract
Insight Global is hiring a P&C Business Analyst for a large North American retailer. You will support the discovery and design of scalable People & Culture processes by leading end-to-end…
Added 14 hours ago
R&
IT - Build Analyst IV
Robertson & Company Ltd.
Toronto, ON
- Contract
…management, private clients, commercial banking, treasury, and retail…
Added 15 hours ago
R&
IT Analyst V - Technical Support
Robertson & Company Ltd.
Toronto, ON
- Contract
Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery
Added 15 hours ago
WC
Analyst, Walmart Services: WMC Systems Administrator
Walmart Canada
Mississauga, ON
- Full-time
Administer and maintain Salesforce and internal platforms, ensuring systems are reliable, secure, and aligned with business requirements.
Added 16 hours ago
BM
Client Insights & Business Analyst
Brand Momentum
Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
This is a proactive business insights and performance-management support role, not solely a reporting position. The Client Insights & Business Analyst works closely with BMI and RBH…
Added 16 hours ago
CS
Business Systems Analyst (Pricing & Promotions)
Cyber Space Technologies LLC
ON · Ontario, Canada
- Contract
Job Tattle: Business Systems Analyst (Pricing & Promotions)
Added 16 hours ago
Supply Planning Analyst
Cozey
Mont-Royal, QC
The Mission of the Supply Planning Analyst at Cozey
Added 16 hours ago
AS
Technical Business Analyst, Retail Banking
Apex Systems
Toronto, ON
- $45 to $50 USD / hour
- Contract
Apex Systems is seeking an experienced Technical Business Analyst to support a pricing application within Retail Banking for a leading financial institution.
Added 17 hours ago
GT
Business Analyst - Enterprise Procurement Transformation
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $55 to $65 CAD / hour
- Contract
The main function of a Business Analyst is to perform the analysis, design, implementation, modification, and daily functional support of all applications. This role sits within the…
Added 17 hours ago
JG
Business Systems Analyst
J&M Group
Toronto, ON
- Contract
We are hiring for a Business Systems Analyst. This role focuses on gathering business requirements, analyzing processes, and supporting software delivery across enterprise systems.
Added 17 hours ago
W
Senior Analyst, Learning And Development, Learning Programs & Analytics
Walmart
Mississauga, ON
- Full-time
The Senior Analyst, Learning & Development leads the analytics, operations, and continuous improvement of enterprise Future Skills programs, including tuition assistance programs, career…
Added 18 hours ago
GT
Build Analyst/Desktop Engineer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $55 to $66 CAD / hour
- Contract
Shift / Schedule: Core business hours, with some flex outside of regular business hours
Added 18 hours ago
S
Senior Applications Developer
Sobeys
Stellarton, NS
- Full-time
Support analyst in converting business requirements into technical specifications and solutions.
Added 19 hours ago
OR
Data Engineer
OSL Retail Services Inc
Mississauga, ON
- Other
Reporting to the Manager, Data Systems, the Data Engineer is responsible for developing and maintaining business intelligence solutions, crafting, and executing queries up request for data…
Added 19 hours ago
GT
Tech Support Analyst Splunk/Dynatrace
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery

Parkland Corporation

Senior Technical Support Analyst

Montreal, QC, Canada
Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 2 to 3 years of experience supporting business-critical applications, retail technologies, or POS environments.
Posting language: English
Posted: Oct 1, 2026

Original job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

A place where you can take your career in the direction you want to grow and go

The Opportunity:

The IT Application and POS Support Specialist manage and supports a portfolio of IT applications and point-of-sale technologies. The role provides advanced operational support, coordinates major incident response, and partners with IT operations, business users, technical teams, and vendors to restore service quickly and improve system reliability.

The position serves as an escalation point for complex application, POS, payment, pump, batch-processing, interface, and data-flow issues. It also supports enhancements and new operational initiatives by ensuring support readiness, documentation, knowledge transfer, and alignment with service-level expectations.

The successful candidate will have strong technical troubleshooting and customer-service skills, with the ability to manage incidents from initial contact through resolution or escalation. Previous retail technology or help desk experience is considered an asset.

Responsibilities:

Provide Level 1 & 2 support for retail applications, POS systems, PDI, payment-related integrations, pumps, back-office systems, associated batch or interface processes, and other applications.
Independently investigate, diagnose, and resolve complex production incidents while minimizing business disruption and maintaining system availability.
Act as the technical escalation point for critical incidents, including complete POS or pump outages, payment-impacting failures, network outages, and broad PDI service disruptions.
Coordinate incident response across the technical help desk, on-call resources, vendors, product owners, retail operations, and business stakeholders.
Serve as the primary technical liaison with application and POS vendors during critical production outages and recurring service issues.
Translate technical symptoms, root causes, risks, and recovery actions into clear business-impact updates for stakeholders and senior leaders.
Manage operational tickets within agreed response and resolution targets, including prioritization, assignment, escalation, communication, and closure quality.
Support retail processes involving price book, fuel pricing, inventory, settlement, accounts receivable, reporting, paperwork, transaction flow, and site connectivity.
Partner with enhancement and project teams to onboard new capabilities, integrations, sites, and operational initiatives into production support.
Create and maintain runbooks, knowledge articles, standard operating procedures, support workflows, known-error records, and troubleshooting guides.
Provide coaching and technical guidance to help desk analysts and less experienced support colleagues on complex troubleshooting and retail application workflows.
Lead or contribute to problem management, root-cause analysis, trend reviews, service improvement, automation, monitoring, and operational process improvements.
Coordinate regular service-review meetings with vendors and internal stakeholders to review incidents, risks, backlog, recurring issues, and corrective actions.
Participate in an after-hours support and on-call model for high-priority retail incidents, as required.
Apply impact and urgency consistently, initiate the appropriate escalation path, and work toward the support targets

Education:

Post-secondary education in Computer Science, Information Systems, Engineering, Business Analysis, or a related discipline; an equivalent combination of education and experience may be considered.

Requirements:

2 to 3 years of experience supporting business-critical applications, retail technologies, or POS environments.
Experience troubleshooting production issues across applications, data interfaces, networks, hardware, payments, or batch processes.
Ability to write and interpret basic SQL queries for investigation, validation, and support activities.
Experience working across multiple business areas and coordinating issue resolution among technical and non-technical teams.
Experience using an IT service-management platform such as ServiceNow to manage incidents, queues, priorities, escalations, and service-level commitments.
Strong written and verbal communication, stakeholder management, documentation, and presentation skills.
Ability to manage multiple incidents and priorities in a dynamic, high-pressure, and time-sensitive environment.
The ideal candidate is quality-focused, passionate, a quick learner, self-motivated, analytical, and detail-oriented.

Core Competencies

Analytical troubleshooting and sound judgment
Customer and retail operations focus
Incident ownership and calm execution under pressure
Clear communication of technical and business impact
Collaboration across vendors, IT teams, and business functions
Continuous improvement and knowledge-sharing mindset
Attention to detail, quality, confidentiality, and follow-through
Self-motivation, adaptability, and willingness to learn

Working Conditions This role operates in a fast-paced retail technology environment where service interruptions can directly affect store operations and customer transactions. The position may require participation in after-hours incident response, maintenance activities, release support, and an on-call rotation. Work must be completed professionally, securely, and within strict operational timelines.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

Apply About employer

More about this job

Responsibilities

The role involves providing Level 1 and 2 support for retail applications and POS systems while coordinating incident responses across technical and business teams. It also requires managing operational tickets, maintaining system documentation, and coaching support colleagues on complex troubleshooting workflows.

Requirements

Candidates must have 2 to 3 years of experience in retail technology or business-critical application support, including proficiency in SQL and IT service management platforms. Strong analytical, communication, and incident management skills are essential for this high-pressure environment.

Skills

Technical troubleshooting
Customer service
Incident management
POS systems
SQL
ServiceNow
Retail technology
Data analysis
Stakeholder management
Documentation
Root-cause analysis
Batch processing
Network troubleshooting
Hardware support
Communication
Problem management

Benefits

Competitive benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
POS
Retail Technology
SQL
ServiceNow
Incident Management
PDI
Batch Processing
Runbooks
Root-cause Analysis
IT Operations
Infrastructure
Energy
Fuel Distribution
Help Desk
Troubleshooting
Stakeholder Management
Documentation
System Reliability
Payment Integration
Back-office Systems
Inventory
Accounts Receivable
Settlement
Automation
Monitoring
On-call
Service Level Agreements
Data Flow
Application Support

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