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Added 3 mins ago
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Investment Analyst
WorkSafeBC
Richmond, BC
- Full-time
…you detail-oriented and committed to providing exceptional customer service? We’re looking for an individual to join our Investment Management department as an investment analyst. In this…
Added 3 mins ago
IW
Portfolio Strategist
IG Wealth Management
Quebec, QC
- Full-time
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
Added 3 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 7 mins ago
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- Full-time
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Senior Manager, Analytics and BI
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Senior Business Analyst, GHR Operations Projects (1-year contract)
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The Senior Business Analyst supports a portfolio of projects and initiatives that impact Global HR Operations. The incumbent leads business analysis, discovery, process design and…
Added 18 mins ago
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Marketing Manager, Loyalty
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- Full-time
Collaborate with Analytics and platform partners to apply customer insights, guide next‑best‑action decisions, and support program scalability and operational effectiveness.
Added 18 mins ago
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Directeur, Fidélisation
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Toronto, ON
- Full-time
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Added 21 mins ago
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BMO Capital Markets Investment Banking Summer 2027 Sophomore Analyst, Infrastructure Debt Capital Markets, Toronto
BMO
Toronto, ON · FCP
- Full-time
The Sophomore Summer Analyst program is designed for candidates in their second year of their undergraduate program. The Program provides participants a practical experience in a dynamic…
Added 37 mins ago
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Financial Analyst (Contract)
Kyndryl
Regina, SK
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Added 48 mins ago
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Senior Business Analyst
TD Securities
Toronto, ON
- Full-time
…diverse and dynamic group of individuals who provide ongoing support functions for TD Securities' businesses and their partners. As part of TD Securities, Global Operations professionals…
Added 48 mins ago
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Business Analyst III
Robertson & Company Ltd.
Toronto, ON
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Added 48 mins ago
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Business Analyst
Dexian
Toronto, ON
- $45 to $50 CAD / hour
- Contract
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Added 48 mins ago
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Marketing Analyst (Social Media & Content)
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- Full-time
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Added 48 mins ago
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Azure Support Analyst
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Toronto, ON
- $90,000 to $120,000 CAD / year
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…highest standards of innovation, engineering excellence and customer…
Added 52 mins ago
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Senior Business Analyst / Procurement Writer
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Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
Position: Senior Business Analyst / Procurement Writer
Added 1 hour ago
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Support Analyst, ITSM
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
We are recruiting for an Support Analyst, ITSM to join our team in our Vancouver office. The successful candidate must have a minimum of 3 years of related experience preferably in a…
Added 1 hour ago
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Senior Payroll Analyst
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
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Data Scientist, ADE Analytics
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…root causes of anomalies. Your solutions directly improve the customer…
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Customer Relationship Analyst 2
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- Full-time
Summary: The Customer Relationship Analyst 2 (CRA 2) role builds strong relationships with dealers, distributors and/or manufacturers by providing outstanding customer service and support.…
Added 1 hour ago
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IT Help Desk Analyst
Integra
Brampton, ON
- Full-time
At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk…
Added 1 hour ago
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Associate Investment Advisor I
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- Full-time
…Can you provide professional and flawless service delivery in support of your designated Investment Advisor and team of Advisors? Then, the role of Associate Investment Advisor might be the…
Added 1 hour ago
FT
Analyste de données senior // Senior Data Analyst
Face to Face Games
Montreal, QC
- $80,000 to $100,000 CAD / week
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Added 1 hour ago
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Analyst/ Associate, Investment Banking - Montreal
BMO
Montreal, QC · HO
- $100,000 to $135,000 CAD / year
The Montreal Investment Banking team is hiring an experienced Analyst or Associate to join the team in Montreal.
Added 1 hour ago
AW
Senior Go-To-Market Analyst
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Mississauga, ON
- Full-time
Reporting to the Regional Go-To-Market Manager, the role of the Senior Analyst Go-To-Market is to help optimize pricing and promotional tactics & strategies to drive incremental sales and…

Parkland Corporation

Senior Technical Support Analyst

Montreal, QC, Canada
Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 2 to 3 years of experience supporting business-critical applications, retail technologies, or POS environments.
Posting language: English
Posted: Oct 1, 2026

Original job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

A place where you can take your career in the direction you want to grow and go

The Opportunity:

The IT Application and POS Support Specialist manage and supports a portfolio of IT applications and point-of-sale technologies. The role provides advanced operational support, coordinates major incident response, and partners with IT operations, business users, technical teams, and vendors to restore service quickly and improve system reliability.

The position serves as an escalation point for complex application, POS, payment, pump, batch-processing, interface, and data-flow issues. It also supports enhancements and new operational initiatives by ensuring support readiness, documentation, knowledge transfer, and alignment with service-level expectations.

The successful candidate will have strong technical troubleshooting and customer-service skills, with the ability to manage incidents from initial contact through resolution or escalation. Previous retail technology or help desk experience is considered an asset.

Responsibilities:

Provide Level 1 & 2 support for retail applications, POS systems, PDI, payment-related integrations, pumps, back-office systems, associated batch or interface processes, and other applications.
Independently investigate, diagnose, and resolve complex production incidents while minimizing business disruption and maintaining system availability.
Act as the technical escalation point for critical incidents, including complete POS or pump outages, payment-impacting failures, network outages, and broad PDI service disruptions.
Coordinate incident response across the technical help desk, on-call resources, vendors, product owners, retail operations, and business stakeholders.
Serve as the primary technical liaison with application and POS vendors during critical production outages and recurring service issues.
Translate technical symptoms, root causes, risks, and recovery actions into clear business-impact updates for stakeholders and senior leaders.
Manage operational tickets within agreed response and resolution targets, including prioritization, assignment, escalation, communication, and closure quality.
Support retail processes involving price book, fuel pricing, inventory, settlement, accounts receivable, reporting, paperwork, transaction flow, and site connectivity.
Partner with enhancement and project teams to onboard new capabilities, integrations, sites, and operational initiatives into production support.
Create and maintain runbooks, knowledge articles, standard operating procedures, support workflows, known-error records, and troubleshooting guides.
Provide coaching and technical guidance to help desk analysts and less experienced support colleagues on complex troubleshooting and retail application workflows.
Lead or contribute to problem management, root-cause analysis, trend reviews, service improvement, automation, monitoring, and operational process improvements.
Coordinate regular service-review meetings with vendors and internal stakeholders to review incidents, risks, backlog, recurring issues, and corrective actions.
Participate in an after-hours support and on-call model for high-priority retail incidents, as required.
Apply impact and urgency consistently, initiate the appropriate escalation path, and work toward the support targets

Education:

Post-secondary education in Computer Science, Information Systems, Engineering, Business Analysis, or a related discipline; an equivalent combination of education and experience may be considered.

Requirements:

2 to 3 years of experience supporting business-critical applications, retail technologies, or POS environments.
Experience troubleshooting production issues across applications, data interfaces, networks, hardware, payments, or batch processes.
Ability to write and interpret basic SQL queries for investigation, validation, and support activities.
Experience working across multiple business areas and coordinating issue resolution among technical and non-technical teams.
Experience using an IT service-management platform such as ServiceNow to manage incidents, queues, priorities, escalations, and service-level commitments.
Strong written and verbal communication, stakeholder management, documentation, and presentation skills.
Ability to manage multiple incidents and priorities in a dynamic, high-pressure, and time-sensitive environment.
The ideal candidate is quality-focused, passionate, a quick learner, self-motivated, analytical, and detail-oriented.

Core Competencies

Analytical troubleshooting and sound judgment
Customer and retail operations focus
Incident ownership and calm execution under pressure
Clear communication of technical and business impact
Collaboration across vendors, IT teams, and business functions
Continuous improvement and knowledge-sharing mindset
Attention to detail, quality, confidentiality, and follow-through
Self-motivation, adaptability, and willingness to learn

Working Conditions This role operates in a fast-paced retail technology environment where service interruptions can directly affect store operations and customer transactions. The position may require participation in after-hours incident response, maintenance activities, release support, and an on-call rotation. Work must be completed professionally, securely, and within strict operational timelines.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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More about this job

Responsibilities

The role involves providing Level 1 and 2 support for retail applications and POS systems while coordinating incident responses across technical and business teams. It also requires managing operational tickets, maintaining system documentation, and coaching support colleagues on complex troubleshooting workflows.

Requirements

Candidates must have 2 to 3 years of experience in retail technology or business-critical application support, including proficiency in SQL and IT service management platforms. Strong analytical, communication, and incident management skills are essential for this high-pressure environment.

Skills

Technical troubleshooting
Customer service
Incident management
POS systems
SQL
ServiceNow
Retail technology
Data analysis
Stakeholder management
Documentation
Root-cause analysis
Batch processing
Network troubleshooting
Hardware support
Communication
Problem management

Benefits

Competitive benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
POS
Retail Technology
SQL
ServiceNow
Incident Management
PDI
Batch Processing
Runbooks
Root-cause Analysis
IT Operations
Infrastructure
Energy
Fuel Distribution
Help Desk
Troubleshooting
Stakeholder Management
Documentation
System Reliability
Payment Integration
Back-office Systems
Inventory
Accounts Receivable
Settlement
Automation
Monitoring
On-call
Service Level Agreements
Data Flow
Application Support

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