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Added 2 hours ago
SL
business operations analyst
Shine+ Leadership
Montreal, QC
- Full-time
Design, develop and implement information systems business solutions
Added 2 hours ago
MC
Technical Business Analyst – Syndigo PIM MDM (35930)
Myticas Consulting
Canada
- Contract
Technical Business Analyst – Syndigo / PIM / MDM
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
A
Business Analyst
Affinity
Burnaby, BC
- Contract
On behalf of our client, Affinity is seeking a Business Analyst who will support a diverse portfolio of strategic, technical, and regulatory initiatives across multiple business domains.…
Added 3 hours ago
E
Principal Product Manager - Identity Threat Detection and Response
Elastic
Canada
- Full-time
…structured and unstructured data - securing and protecting private information more effectively - Elastic’s complete, cloud-based solutions for search, security, and observability help…
Added 4 hours ago
Business Analyst
County of Wellington
Guelph, ON
This position is responsible for supporting the successful delivery of technology initiatives across the County of Wellington through research, business analysis, stakeholder engagement,…
Added 4 hours ago
T
Business Systems Analyst II
TD
Toronto, ON
- Full-time
Develop effective and efficient solutions by researching/analyzing current state system processes and defining technology solutions options / recommendations working closely with key…
Added 4 hours ago
T
Business Systems Analysis Specialist
TD
Toronto, ON
- Full-time
We are seeking a Senior Business Systems Analyst to join our team. This role plays a key part in bridging the gap between business operations and technology by supporting the design and…
Added 5 hours ago
T
Business Systems Analyst II
TD
Toronto, ON
- Full-time
Develop effective and efficient solutions by researching/analyzing current state system processes and defining technology solutions options / recommendations working closely with key…
Added 5 hours ago
FN
Senior Technical Analyst Full-time
First Nations University of Canada
Regina, SK
- Full-time
Infrastructure management –The Senior Technical Analyst is responsible for ensuring that information technology infrastructure is optimized and that sufficient capacity is available to meet…
Added 6 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
SNB will provide office space with access to pertinent information and resources for the duration of the engagement.
Added 6 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
SNB will provide office space with access to pertinent information and resources for the duration of the engagement.
Added 6 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
SNB will provide office space with access to pertinent information and resources for the duration of the engagement.
Added 6 hours ago
SM
GOAPRDJP000001042 – Change Management Analyst
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative with the Government of Alberta. The successful candidate…
Added 6 hours ago
SM
GOAPRDJP000001042 – Change Management Analyst
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative with the Government of Alberta. The successful candidate…
Added 6 hours ago
SM
GOAPRDJP000001042 – Change Management Analyst
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative with the Government of Alberta. The successful candidate…
Added 6 hours ago
P
Change Management Analyst
Procom
AB · Edmonton, AB
- Contract
On behalf of our Strategic client, Procom is searching for a 6 month Change Management Analyst role. This position is onsite at our client’s Edmonton office.
Added 6 hours ago
R
Senior Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 7 hours ago
KI
Senior Operations Data Analyst (Hybrid)
Kardium Inc.
Burnaby, BC
- $90,000 to $125,000 CAD / year
- Full-time
We have obtained FDA approval and officially begun the commercial launch of the Globe® Pulsed Field System. This is a pivotal and exciting time in our journey, as we bring this…
Added 7 hours ago
S
Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 8 hours ago
Cyber Security Operational Technology Senior Analyst or Analyst
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation’s Calgary office is actively hiring for a Cyber Security Operational Technology (OT) Senior Analyst or Analyst to join our Cyber Security team. Reporting to the…
Added 8 hours ago
A
Change Management Analyst
Affinity
AB · Edmonton, AB
- Contract
On behalf of our public sector client, Affinity is seeking a Change Management Analyst to support the successful implementation of project changes by developing tangible change management…
Added 8 hours ago
TD
Senior UX Designer
Teifi Digital
Vancouver, BC
- $80,000 to $110,000 CAD / year
Map end-to-end user journeys,flows and key interactions the interface must support, working from requirements gathered by the BA and Solutions Analyst
Added 10 hours ago
D
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 10 hours ago
T
System Analyst
TEEMA
Surrey, BC
- $30 to $40 CAD / hour
- Contract
We are seeking a System Analyst 1 to provide operational and technical support for assigned business applications. Working under general direction and alongside senior analysts, business…

Parkland Corporation

Senior Technical Support Analyst

Montreal, QC, Canada
Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 2 to 3 years of experience supporting business-critical applications, retail technologies, or POS environments.
Posting language: English
Posted: Oct 1, 2026

Original job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

A place where you can take your career in the direction you want to grow and go

The Opportunity:

The IT Application and POS Support Specialist manage and supports a portfolio of IT applications and point-of-sale technologies. The role provides advanced operational support, coordinates major incident response, and partners with IT operations, business users, technical teams, and vendors to restore service quickly and improve system reliability.

The position serves as an escalation point for complex application, POS, payment, pump, batch-processing, interface, and data-flow issues. It also supports enhancements and new operational initiatives by ensuring support readiness, documentation, knowledge transfer, and alignment with service-level expectations.

The successful candidate will have strong technical troubleshooting and customer-service skills, with the ability to manage incidents from initial contact through resolution or escalation. Previous retail technology or help desk experience is considered an asset.

Responsibilities:

Provide Level 1 & 2 support for retail applications, POS systems, PDI, payment-related integrations, pumps, back-office systems, associated batch or interface processes, and other applications.
Independently investigate, diagnose, and resolve complex production incidents while minimizing business disruption and maintaining system availability.
Act as the technical escalation point for critical incidents, including complete POS or pump outages, payment-impacting failures, network outages, and broad PDI service disruptions.
Coordinate incident response across the technical help desk, on-call resources, vendors, product owners, retail operations, and business stakeholders.
Serve as the primary technical liaison with application and POS vendors during critical production outages and recurring service issues.
Translate technical symptoms, root causes, risks, and recovery actions into clear business-impact updates for stakeholders and senior leaders.
Manage operational tickets within agreed response and resolution targets, including prioritization, assignment, escalation, communication, and closure quality.
Support retail processes involving price book, fuel pricing, inventory, settlement, accounts receivable, reporting, paperwork, transaction flow, and site connectivity.
Partner with enhancement and project teams to onboard new capabilities, integrations, sites, and operational initiatives into production support.
Create and maintain runbooks, knowledge articles, standard operating procedures, support workflows, known-error records, and troubleshooting guides.
Provide coaching and technical guidance to help desk analysts and less experienced support colleagues on complex troubleshooting and retail application workflows.
Lead or contribute to problem management, root-cause analysis, trend reviews, service improvement, automation, monitoring, and operational process improvements.
Coordinate regular service-review meetings with vendors and internal stakeholders to review incidents, risks, backlog, recurring issues, and corrective actions.
Participate in an after-hours support and on-call model for high-priority retail incidents, as required.
Apply impact and urgency consistently, initiate the appropriate escalation path, and work toward the support targets

Education:

Post-secondary education in Computer Science, Information Systems, Engineering, Business Analysis, or a related discipline; an equivalent combination of education and experience may be considered.

Requirements:

2 to 3 years of experience supporting business-critical applications, retail technologies, or POS environments.
Experience troubleshooting production issues across applications, data interfaces, networks, hardware, payments, or batch processes.
Ability to write and interpret basic SQL queries for investigation, validation, and support activities.
Experience working across multiple business areas and coordinating issue resolution among technical and non-technical teams.
Experience using an IT service-management platform such as ServiceNow to manage incidents, queues, priorities, escalations, and service-level commitments.
Strong written and verbal communication, stakeholder management, documentation, and presentation skills.
Ability to manage multiple incidents and priorities in a dynamic, high-pressure, and time-sensitive environment.
The ideal candidate is quality-focused, passionate, a quick learner, self-motivated, analytical, and detail-oriented.

Core Competencies

Analytical troubleshooting and sound judgment
Customer and retail operations focus
Incident ownership and calm execution under pressure
Clear communication of technical and business impact
Collaboration across vendors, IT teams, and business functions
Continuous improvement and knowledge-sharing mindset
Attention to detail, quality, confidentiality, and follow-through
Self-motivation, adaptability, and willingness to learn

Working Conditions This role operates in a fast-paced retail technology environment where service interruptions can directly affect store operations and customer transactions. The position may require participation in after-hours incident response, maintenance activities, release support, and an on-call rotation. Work must be completed professionally, securely, and within strict operational timelines.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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More about this job

Responsibilities

The role involves providing Level 1 and 2 support for retail applications and POS systems while coordinating incident responses across technical and business teams. It also requires managing operational tickets, maintaining system documentation, and coaching support colleagues on complex troubleshooting workflows.

Requirements

Candidates must have 2 to 3 years of experience in retail technology or business-critical application support, including proficiency in SQL and IT service management platforms. Strong analytical, communication, and incident management skills are essential for this high-pressure environment.

Skills

Technical troubleshooting
Customer service
Incident management
POS systems
SQL
ServiceNow
Retail technology
Data analysis
Stakeholder management
Documentation
Root-cause analysis
Batch processing
Network troubleshooting
Hardware support
Communication
Problem management

Benefits

Competitive benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
POS
Retail Technology
SQL
ServiceNow
Incident Management
PDI
Batch Processing
Runbooks
Root-cause Analysis
IT Operations
Infrastructure
Energy
Fuel Distribution
Help Desk
Troubleshooting
Stakeholder Management
Documentation
System Reliability
Payment Integration
Back-office Systems
Inventory
Accounts Receivable
Settlement
Automation
Monitoring
On-call
Service Level Agreements
Data Flow
Application Support

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