Jobs in Canada

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Added 4 hours ago
GC
Senior Cyber Defense Operations Analyst
Game Companies
Vancouver, BC
- Full-time
…people, infrastructure, and technology that support it. As a Senior CDO Analyst, you will lead investigations and incident response while helping reinvent how the SOC operates, turning…
Added 7 hours ago
GC
Senior Cyber Defense Operations Analyst
Game Companies
Montreal, QC
- Full-time
…people, infrastructure, and technology that support it. As a Senior CDO Analyst, you will lead investigations and incident response while helping reinvent how the SOC operates, turning…
Added 9 hours ago
SI
SOC Analyst
Spait Infotech
Canada
- Full-time
Support incident response and threat mitigation activities.
Added 12 hours ago
Senior Product Manager, AI SOC
eSentire
Canada
Outcome measurement. Define and track KPIs such as detection and response quality, analyst time saved, customer trust and adoption, and use them to drive prioritization.
Added 13 hours ago
B
Cybersecurity Operations Analyst
BRP
Valcourt, QC
- Full-time
XDR - triage and handle basic security issues and support initial incident response tasks.
Added 14 hours ago
D-
Analyste Cybersécurité Senior
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
Bilinguisme (Français requis, Anglais fonctionnel) · Bilingualism (French required, English functional)
Added 18 hours ago
LT
Cloud Support Analyst (Senior & Lead)
Lorven Technologies Inc.
Toronto, ON
- Contract
The Cloud Support Analyst (Senior / Lead) is responsible for providing advanced Level 2 and Level 3 production application support, incident resolution, and operational stability for Client…
Added 19 hours ago
LT
Cloud Support Analyst (SENIOR& LEAD)
Lorven Technologies Inc.
Toronto, ON
- Contract
Our client is looking Cloud Support Analyst (SENIOR & LEAD) for Long Term project in Toronto, ON (Hybrid) Below is the detail requirement.
Added 1 day ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,554.25 to $13,340.92 CAD / month
- Full-time
The Programmer Analyst II designs computer application solutions for existing complex or campus-wide computer systems.
Added 1 day ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Serve as the senior technical authority for strategic customer opportunities involving DFIR, Cloud, SaaS, identity, network, and hybrid environments,
Added 1 day ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
Serve as the senior technical authority for strategic customer opportunities involving DFIR, Cloud, SaaS, identity, network, and hybrid environments,
Added 1 day ago
BC
Senior Bilingual CIC Analyst
Bell Cyber
Fredericton, NB
- $90,000 to $115,000 CAD / year
- Full-time
Bell Cyber is seeking a Senior CIC Analyst to join our Cyber Intelligence Centre as a technical escalation point for complex security incidents.
Added 1 day ago
BC
Senior CIC Analyst
Bell Cyber
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
Bell Cyber is seeking a Senior CIC Analyst to join our Cyber Intelligence Centre as a technical escalation point for complex security incidents.
Added 1 day ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,554.25 to $13,340.92 CAD / month
- Full-time
The Programmer Analyst II designs computer application solutions for existing complex or campus-wide computer systems.
Added 1 day ago
Cyber Security Analyst - Temporary (December 2026 - September 2027)
Mohawk College
Hamilton, ON
…infrastructure and endpoints are successful, the Cyber Security Analyst will support incident response activities and critically identify root cause and provide remediation steps and…
Added 2 days ago
FA
Analyst, Environment, Safety, Health & Security (ESH&S)
FTAI Aviation
Montreal, QC
- Full-time
Under the direction of the Senior Analyst, you will carry out the day-to-day environment, safety, health and security activities of the Montreal site: inspections, safety equipment checks,…
Added 2 days ago
D
Senior Analyst, Global Vendor Management
Deloitte
Toronto, ON
- Full-time
The Vendor Management - Analyst/Senior Analyst is responsible for monitoring contract timelines (renewals, notification periods, etc.), tracking SLAs, and understanding usage to optimize…
Added 4 days ago
L
Senior Cybersecurity Analyst - SOC
lululemon
Vancouver, BC
- Full-time
The Cyber Security Senior Analyst will help the team to perform Security Operations Center (SOC) duties, which include incident response, malware analysis, and monitoring. This role will…
Added 5 days ago
PC
Senior Associate SIEM Implementation
PwC Canada
Montreal, QC
- Full-time
Experience with SOAR platforms and playbook development for incident response automation.
Added 5 days ago
BG
TEMPORARY BUILDING OPERATOR
BC General Employees' Union (BCGEU)
Burnaby, BC
- Full-time
…CMMS Management Planner, and the Facilities Systems & Asset Analyst to ensure that the union's buildings are safe, well maintained, and operating effectively to service our membership. The…
Added 5 days ago
M
Information Protection Senior Analyst
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Information Protection Senior Analyst to help safeguard enterprise data assets across Microsoft 365 and cloud environments. This role will lead the design,…
Added 5 days ago
CT
Network Analyst
Calgary TELUS Convention Centre
Calgary, AB
- Full-time
The Calgary TELUS Convention Centre is seeking an analytical and proactive Network Analyst responsible for the design, implementation, maintenance, monitoring, and security of the…
Added 5 days ago
TG
Health and Safety Administrator
Trillium Guideway Partners
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
The Health and Safety Administrator/Analyst will assist in the development, implementation, and maintenance of health and safety programs, policies, and procedures. This role involves…
Added 6 days ago
WC
Senior Analyst, Specialty Compliance and Ethics
Walmart Canada
Mississauga, ON
- Full-time
Support departmental processes for intake and response related to inquiries, complaints, individual rights requests, consent preferences, and incident response.
Added 6 days ago
IT Support Analyst
Salit Steel
Welland, ON
The IT Support Analyst is responsible for providing reliable, high-quality technical support solutions across Salit Steel information systems. Serving as the primary first point of contact…

Parkland Corporation

Senior Technical Support Analyst

Montreal, QC, Canada
Calgary, AB, Canada

Full-time

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 3 years of experience supporting business-critical applications, retail technologies, or POS environments.
Posting language: English
Posted: Oct 1, 2026

Original job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

A place where you can take your career in the direction you want to grow and go

The Opportunity:

The IT Application and POS Support Specialist manage and supports a portfolio of IT applications and point-of-sale technologies. The role provides advanced operational support, coordinates major incident response, and partners with IT operations, business users, technical teams, and vendors to restore service quickly and improve system reliability.

The position serves as an escalation point for complex application, POS, payment, pump, batch-processing, interface, and data-flow issues. It also supports enhancements and new operational initiatives by ensuring support readiness, documentation, knowledge transfer, and alignment with service-level expectations.

The successful candidate will have strong technical troubleshooting and customer-service skills, with the ability to manage incidents from initial contact through resolution or escalation. Previous retail technology or help desk experience is considered an asset.

Responsibilities:

Provide Level 1 & 2 support for retail applications, POS systems, PDI, payment-related integrations, pumps, back-office systems, associated batch or interface processes, and other applications.
Independently investigate, diagnose, and resolve complex production incidents while minimizing business disruption and maintaining system availability.
Act as the technical escalation point for critical incidents, including complete POS or pump outages, payment-impacting failures, network outages, and broad PDI service disruptions.
Coordinate incident response across the technical help desk, on-call resources, vendors, product owners, retail operations, and business stakeholders.
Serve as the primary technical liaison with application and POS vendors during critical production outages and recurring service issues.
Translate technical symptoms, root causes, risks, and recovery actions into clear business-impact updates for stakeholders and senior leaders.
Manage operational tickets within agreed response and resolution targets, including prioritization, assignment, escalation, communication, and closure quality.
Support retail processes involving price book, fuel pricing, inventory, settlement, accounts receivable, reporting, paperwork, transaction flow, and site connectivity.
Partner with enhancement and project teams to onboard new capabilities, integrations, sites, and operational initiatives into production support.
Create and maintain runbooks, knowledge articles, standard operating procedures, support workflows, known-error records, and troubleshooting guides.
Provide coaching and technical guidance to help desk analysts and less experienced support colleagues on complex troubleshooting and retail application workflows.
Lead or contribute to problem management, root-cause analysis, trend reviews, service improvement, automation, monitoring, and operational process improvements.
Coordinate regular service-review meetings with vendors and internal stakeholders to review incidents, risks, backlog, recurring issues, and corrective actions.
Participate in an after-hours support and on-call model for high-priority retail incidents, as required.
Apply impact and urgency consistently, initiate the appropriate escalation path, and work toward the support targets

Education:

Post-secondary education in Computer Science, Information Systems, Engineering, Business Analysis, or a related discipline; an equivalent combination of education and experience may be considered.

Requirements:

2 to 3 years of experience supporting business-critical applications, retail technologies, or POS environments.
Experience troubleshooting production issues across applications, data interfaces, networks, hardware, payments, or batch processes.
Ability to write and interpret basic SQL queries for investigation, validation, and support activities.
Experience working across multiple business areas and coordinating issue resolution among technical and non-technical teams.
Experience using an IT service-management platform such as ServiceNow to manage incidents, queues, priorities, escalations, and service-level commitments.
Strong written and verbal communication, stakeholder management, documentation, and presentation skills.
Ability to manage multiple incidents and priorities in a dynamic, high-pressure, and time-sensitive environment.
The ideal candidate is quality-focused, passionate, a quick learner, self-motivated, analytical, and detail-oriented.

Core Competencies

Analytical troubleshooting and sound judgment
Customer and retail operations focus
Incident ownership and calm execution under pressure
Clear communication of technical and business impact
Collaboration across vendors, IT teams, and business functions
Continuous improvement and knowledge-sharing mindset
Attention to detail, quality, confidentiality, and follow-through
Self-motivation, adaptability, and willingness to learn

Working Conditions This role operates in a fast-paced retail technology environment where service interruptions can directly affect store operations and customer transactions. The position may require participation in after-hours incident response, maintenance activities, release support, and an on-call rotation. Work must be completed professionally, securely, and within strict operational timelines.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

The role involves providing Level 1 and 2 support for retail applications and POS systems while coordinating incident responses across technical and business teams. It also requires managing operational tickets, maintaining system documentation, and coaching support colleagues on complex troubleshooting workflows.

Requirements

Candidates must have 2 to 3 years of experience in retail technology or business-critical application support, including proficiency in SQL and IT service management platforms. Strong analytical, communication, and incident management skills are essential for this high-pressure environment.

Skills

Technical troubleshooting
Customer service
Incident management
POS systems
SQL
ServiceNow
Retail technology
Data analysis
Stakeholder management
Documentation
Root-cause analysis
Batch processing
Network troubleshooting
Hardware support
Communication
Problem management

Benefits

Competitive benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
POS
Retail Technology
SQL
ServiceNow
Incident Management
PDI
Batch Processing
Runbooks
Root-cause Analysis
IT Operations
Infrastructure
Energy
Fuel Distribution
Help Desk
Troubleshooting
Stakeholder Management
Documentation
System Reliability
Payment Integration
Back-office Systems
Inventory
Accounts Receivable
Settlement
Automation
Monitoring
On-call
Service Level Agreements
Data Flow
Application Support

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Jobs in Canada