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Added 6 mins ago
R
Senior Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 36 mins ago
WR
OT Security Analyst
Whitecap Resources Inc.
Calgary, AB
- Full-time
The OT Security Analyst will work closely with the OT Security team, provide day-to-day operational support for OT environments, act as an internal SOC team member, and complete…
Added 50 mins ago
S
Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 50 mins ago
TU
Academic Support Analyst
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Participates in new system/software implementation, gathering requirements, building test scenarios, and providing feedback.
Added 51 mins ago
RB
Senior Analyst, IT Risk Analytics & Reporting (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
As the Senior Analyst, IT Risk Analytics & Reporting, you work with data enhancement, and governance of enterprise technology risk metrics. This role serves as a critical bridge between…
Added 51 mins ago
S
Senior Manager, Content & Brand (CAN/USA)
Solink
Remote, Canada
- Full-time
- Remote
Experience building or running a speaker, analyst, or influencer program (conferences, paid podcasts, partner co-marketing).
Added 1 hour ago
SI
Financial Analyst - Calgary, AB
Strad Inc
Calgary, AB
- Full-time
Title Financial Analyst - Calgary, AB Reports to Controller Post Date 2026-10-05 Division Strad Canada Department Finance Location or Area Calgary, AB Country Canada Subordinates N/A Safety…
Added 1 hour ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
Build the firm’s market presence through thought leadership, speaking opportunities, webinars, analyst relationships, and other external visibility channels.
Added 1 hour ago
UO
Academic Support Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Participates in new system/software implementation, gathering requirements, building test scenarios, and providing feedback.
Added 1 hour ago
T
Senior Analyst, Margin Accounts Group (4583)
TD
Toronto, ON
- Full-time
The Margin Accounts Group (MAG) Senior Analyst is responsible for the effective mitigation of counterparty credit risk through the management of collateral exposures across OTC derivatives.…
Added 1 hour ago
T
Analyst, Margin Accounts Group (5576)
TD
Toronto, ON
- Full-time
The Margin Accounts Group (MAG) Analyst is responsible for supporting the mitigation of counterparty credit risk through the daily management and monitoring of collateral exposures across…
Added 1 hour ago
AG
SOC Analyst (Night Shift)
ATCO Group
AB · Calgary, AB
- Full-time
As a Security Operations Centre (SOC) Analyst - Nights, you will serve as a first responder to security incidents and are integral in preventing, detecting, and responding to cyber threats…
Added 2 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 2 hours ago
TD
Senior UX Designer
Teifi Digital
Vancouver, BC
- $80,000 to $110,000 CAD / year
Map end-to-end user journeys,flows and key interactions the interface must support, working from requirements gathered by the BA and Solutions Analyst
Added 2 hours ago
C
Senior Analyst, Retail Lending Account Management
CIBC
Toronto, ON
- Full-time
As the Senior Analyst, Account Management, Retail Lending, you will be responsible for analyzing operational results of credit processes and provide recommendations for improvements to…
Added 3 hours ago
C
Senior Analyst, Retail Lending Account Management
CIBC
Toronto, ON
- Full-time
As the Senior Analyst, Account Management, Retail Lending, you will be responsible for analyzing operational results of credit processes and provide recommendations for improvements to…
Added 3 hours ago
AB
Business Analyst
ARC Business Solutions Inc.
Calgary, AB
- Full-time
ARC Business Solutions Inc. is currently seeking an experienced Business Analyst with a strong background in software development, Agile delivery and organizational change for opportunities…
Added 3 hours ago
MC
Senior Business Analyst
MatchBox Consulting Group
Calgary, AB
- Contract
MatchBox Consulting Group is currently seeking a Senior Business Analyst for a 12 month contract role with a client of ours located in Calgary.
Added 3 hours ago
D
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 3 hours ago
C
Apps Dev Tech Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 3 hours ago
FS
Analyst, Data Quality & Governance
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
As the Analyst, Data Quality & Governance, you will collaborate with data owners, stewards, and custodians across our organization to ensure that the content, structure, and context of all…
Added 4 hours ago
T
PLM Functional Analyst – Teamcenter
Techso
Montreal, QC
- Full-time
Techso is looking for a PLM Functional Analyst – Teamcenter to support our clients in implementing, enhancing, and optimizing Siemens Teamcenter solutions across Canada and internationally.
Added 4 hours ago
T
System Analyst
TEEMA
Surrey, BC
- $30 to $40 CAD / hour
- Contract
We are seeking a System Analyst 1 to provide operational and technical support for assigned business applications. Working under general direction and alongside senior analysts, business…
Added 4 hours ago
SG
V.I.E. Programmer Analyst
Societe Generale
Montreal, QC
- Full-time
Participate QA and UAT testing around software development.
Added 4 hours ago
ZS
Business system analyst
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Business Systems Analyst (BSA) with 3-6 years of experience in data-driven transformation initiatives. The ideal candidate will possess strong Business Analysis capabilities combined with…

Parkland Corporation

Senior Technical Support Analyst

Montreal, QC, Canada
Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 2 to 3 years of experience supporting business-critical applications, retail technologies, or POS environments.
Posting language: English
Posted: Oct 1, 2026

Original job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

A place where you can take your career in the direction you want to grow and go

The Opportunity:

The IT Application and POS Support Specialist manage and supports a portfolio of IT applications and point-of-sale technologies. The role provides advanced operational support, coordinates major incident response, and partners with IT operations, business users, technical teams, and vendors to restore service quickly and improve system reliability.

The position serves as an escalation point for complex application, POS, payment, pump, batch-processing, interface, and data-flow issues. It also supports enhancements and new operational initiatives by ensuring support readiness, documentation, knowledge transfer, and alignment with service-level expectations.

The successful candidate will have strong technical troubleshooting and customer-service skills, with the ability to manage incidents from initial contact through resolution or escalation. Previous retail technology or help desk experience is considered an asset.

Responsibilities:

Provide Level 1 & 2 support for retail applications, POS systems, PDI, payment-related integrations, pumps, back-office systems, associated batch or interface processes, and other applications.
Independently investigate, diagnose, and resolve complex production incidents while minimizing business disruption and maintaining system availability.
Act as the technical escalation point for critical incidents, including complete POS or pump outages, payment-impacting failures, network outages, and broad PDI service disruptions.
Coordinate incident response across the technical help desk, on-call resources, vendors, product owners, retail operations, and business stakeholders.
Serve as the primary technical liaison with application and POS vendors during critical production outages and recurring service issues.
Translate technical symptoms, root causes, risks, and recovery actions into clear business-impact updates for stakeholders and senior leaders.
Manage operational tickets within agreed response and resolution targets, including prioritization, assignment, escalation, communication, and closure quality.
Support retail processes involving price book, fuel pricing, inventory, settlement, accounts receivable, reporting, paperwork, transaction flow, and site connectivity.
Partner with enhancement and project teams to onboard new capabilities, integrations, sites, and operational initiatives into production support.
Create and maintain runbooks, knowledge articles, standard operating procedures, support workflows, known-error records, and troubleshooting guides.
Provide coaching and technical guidance to help desk analysts and less experienced support colleagues on complex troubleshooting and retail application workflows.
Lead or contribute to problem management, root-cause analysis, trend reviews, service improvement, automation, monitoring, and operational process improvements.
Coordinate regular service-review meetings with vendors and internal stakeholders to review incidents, risks, backlog, recurring issues, and corrective actions.
Participate in an after-hours support and on-call model for high-priority retail incidents, as required.
Apply impact and urgency consistently, initiate the appropriate escalation path, and work toward the support targets

Education:

Post-secondary education in Computer Science, Information Systems, Engineering, Business Analysis, or a related discipline; an equivalent combination of education and experience may be considered.

Requirements:

2 to 3 years of experience supporting business-critical applications, retail technologies, or POS environments.
Experience troubleshooting production issues across applications, data interfaces, networks, hardware, payments, or batch processes.
Ability to write and interpret basic SQL queries for investigation, validation, and support activities.
Experience working across multiple business areas and coordinating issue resolution among technical and non-technical teams.
Experience using an IT service-management platform such as ServiceNow to manage incidents, queues, priorities, escalations, and service-level commitments.
Strong written and verbal communication, stakeholder management, documentation, and presentation skills.
Ability to manage multiple incidents and priorities in a dynamic, high-pressure, and time-sensitive environment.
The ideal candidate is quality-focused, passionate, a quick learner, self-motivated, analytical, and detail-oriented.

Core Competencies

Analytical troubleshooting and sound judgment
Customer and retail operations focus
Incident ownership and calm execution under pressure
Clear communication of technical and business impact
Collaboration across vendors, IT teams, and business functions
Continuous improvement and knowledge-sharing mindset
Attention to detail, quality, confidentiality, and follow-through
Self-motivation, adaptability, and willingness to learn

Working Conditions This role operates in a fast-paced retail technology environment where service interruptions can directly affect store operations and customer transactions. The position may require participation in after-hours incident response, maintenance activities, release support, and an on-call rotation. Work must be completed professionally, securely, and within strict operational timelines.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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More about this job

Responsibilities

The role involves providing Level 1 and 2 support for retail applications and POS systems while coordinating incident responses across technical and business teams. It also requires managing operational tickets, maintaining system documentation, and coaching support colleagues on complex troubleshooting workflows.

Requirements

Candidates must have 2 to 3 years of experience in retail technology or business-critical application support, including proficiency in SQL and IT service management platforms. Strong analytical, communication, and incident management skills are essential for this high-pressure environment.

Skills

Technical troubleshooting
Customer service
Incident management
POS systems
SQL
ServiceNow
Retail technology
Data analysis
Stakeholder management
Documentation
Root-cause analysis
Batch processing
Network troubleshooting
Hardware support
Communication
Problem management

Benefits

Competitive benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
POS
Retail Technology
SQL
ServiceNow
Incident Management
PDI
Batch Processing
Runbooks
Root-cause Analysis
IT Operations
Infrastructure
Energy
Fuel Distribution
Help Desk
Troubleshooting
Stakeholder Management
Documentation
System Reliability
Payment Integration
Back-office Systems
Inventory
Accounts Receivable
Settlement
Automation
Monitoring
On-call
Service Level Agreements
Data Flow
Application Support

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