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Parkland County

Business/Technical Analyst

AB, Canada
Parkland County, AB, Canada

Job type: Full-time
Apply by: Mar 22, 2027
Working hours: 35 hours/week
Posting language: English
Posted: Sep 23, 2026

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Original job description

Now Hiring: Business/Technical Analyst
Join a team that prioritizes public service and where your work will make a meaningful impact within the community. Parkland County believes in the power of teamwork, approaching challenges with a solution-focused mindset, demonstrating a commitment to respect in all we do and a focus on safety for employees and all those we serve. If you share these values and are ready to contribute to a dynamic organization, we encourage you to consider this opportunity.
Job Posting:#26-80Status:Permanent, Full-timePosting Closes:October 7, 2026 at 4:00 p.m.Schedule: 35 hours/week (7 hours/day)
Working within the Technology & Digital Services department and reporting to the Manager, Business Applications & Enablement, the Business/Technical Analyst (BTA) supports Parkland County’s business and operational applications and processes. This position provides business and technical analysis and support services essential to the development, implementation and ongoing delivery and operation of the County’s application and technology investments. The Business/Technical Analyst must understand the detailed features and functions of an application from the user’s perspective and have a functional knowledge of its technical foundation, configuration, and data design while recognizing the importance of alignment with business and operational processes, objectives, and strategies. This position applies proven communication, analytical, and creative problem-solving skills to support, enhance, and optimize applications and business processes throughout the solution delivery life cycle. This position continually engages with business shareholders and technical support resources to ensure the consistent delivery of high-quality, cost-effective, and user-centric applications and business solutions. Additionally, this position actively leads the comprehensive elicitation, analysis, and documentation of business requirements, processes, and priorities. This position focuses on ensuring that the County’s applications, business and user processes, and operations are well-integrated, efficient, and provide measurable value for the County’s shareholders.

The ideal candidate for this position will have the following:

Post-Secondary Diploma in Computer Science, Business or related technology discipline.
Certified Business Analyst Professional (CBAP) or other Business Analyst designation is preferred.
Information Technology Infrastructure Library (ITIL) certification would be considered an asset.
A minimum of five (5) years of related experience in business analysis and application support, including configuration.
Proficiency in Microsoft Office is required. Experience with Microsoft SharePoint and municipal government applications/ software and reporting tools would be considered an asset.
Analytical ability with strong attention to detail and high level of accuracy is required. Must possess excellent customer service, troubleshooting for problem resolution, and communication skills. Must possess the ability to perform complex end to end solution delivery and maintenance.
Experience with ERP’s, specifically D365 F&O, Fire Services CAD/RMS, Planning and Development solutions such as CityView, and other recognized municipal software would be considered an asset.
Experience or certification in Microsoft Azure or other cloud platforms and experience or certification in recognized/industry-standard software implementation and life cycle methodologies would be considered an asset.

Requirements:

Ability to primarily work in-person at Parkland County Centre – 53109A HWY 779, Parkland County, AB.
A valid class 5 driver’s license and satisfactory driver’s abstract provided upon hire.
A satisfactory Criminal Record Check is required upon hire, excluding candidates under the age of 18 and current Parkland County employees.
Must be legally eligible to work in Canada.

In addition to an organizational priority for employee well-being, satisfaction and development, including access to an on-site gym, an Employee Family Assistant Program, free onsite counselling services, a social club, a health, safety and wellness committee, and comprehensive training and development opportunities, this position will be eligible for:A Starting Salary of: $91,400 to $102,800 per yearMax Salary Potential:$115,600 per year Benefits Including:Blue Cross Extended Health and Dental
Defined Pension through LAPP
Work/Life Balance:Option to join the Earned Day Off Program
Vacation entitlement starting at 3 weeks
Birthday off with pay
Flexible work arrangements including option of one remote day per week

Application Details:
Interested candidates are invited to apply online at parklandcounty.com/Careers. Applications will only be considered through the Parkland County website.

We thank all applicants in advance for their interest; however, only those selected for further consideration will be contacted. Applicants from this posting may be considered for vacancies of the same position for up to three months after posting closure.

We are committed to fostering an inclusive workplace that welcomes, respects and values the multivariate diversity of current and prospective employees. We strive to provide reasonable access and accommodation throughout the recruitment and employment process. If you have any questions regarding this, please connect with our team at humanresources@parklandcounty.com.

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More about this job

Responsibilities

Analyze, support, configure, and optimize the County’s business and operational applications throughout their delivery and maintenance life cycles. Lead the elicitation and documentation of business requirements and processes, working with business stakeholders and technical teams to deliver integrated, effective, and user-focused solutions.

Requirements

Requires a post-secondary diploma in computer science, business, or a related technology discipline, and at least five years of related business analysis and application support experience, including configuration. Candidates need strong analytical, communication, customer service, and troubleshooting skills; a valid Class 5 driver’s license, eligibility to work in Canada, and satisfactory background checks are also required.

Skills

Business Analysis
Application Support
Application Configuration
Requirements Elicitation
Requirements Documentation
Business Process Analysis
Solution Delivery
Troubleshooting
Problem Resolution
Customer Service
Communication
Analytical Thinking
Microsoft Office
Microsoft SharePoint
ERP Systems
Application Maintenance

Benefits

Extended Health Insurance
Dental Insurance
Defined Benefit Pension
Earned Day Off Program
Vacation Starting At Three Weeks
Paid Birthday Off
Flexible Work Arrangements
On-Site Gym
Employee Assistance Program
Free On-Site Counselling
Social Club
Health, Safety, And Wellness Committee
Training And Development Opportunities

Visa sponsorship

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Keywords

Business Analysis
Technical Analysis
Application Support
Application Configuration
Business Requirements
Requirements Elicitation
Requirements Documentation
Business Processes
Solution Delivery Life Cycle
Application Maintenance
Microsoft Office
Microsoft SharePoint
Enterprise Resource Planning
Microsoft Dynamics 365 Finance And Operations
Fire Services CAD/RMS
CityView
Municipal Government Software
Reporting Tools
Microsoft Azure
Cloud Platforms
ITIL
CBAP
Software Implementation Methodologies
Troubleshooting
Data Design
Business Applications
Technology And Digital Services

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