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Added 30 mins ago
SP
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Parkland School Division

Transportation Associate 1.0 FTE

Stony Plain, AB, Canada

Rate of Pay: $26.11/hr-29.24/hr (Pay Group 3) · Full-time

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Job details

Pay: Rate of Pay: $26.11/hr-29.24/hr (Pay Group 3)
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Are you interested in working with our dynamic and progressive school division to pursue excellence in education for students, professional learning opportunities, a flexible health benefits package, and a workplace that embraces diversity? Then we are the place for you!

Who We Are And What We Value

Parkland School Division (PSD) is a large progressive school jurisdiction serving Spruce Grove, Stony Plain, and Parkland County. PSD meets the diverse educational needs of over 12,000 rural and urban students among 23 sites, including outreach schools and alternative education programs.

Our values are what guide us. We strive for learning opportunities that are purposeful, essential, relevant, authentic and responsive while aiming for excellence in achievement. PSD also values trustworthy, respectful relationships that promote resilience as students and staff work towards our Ultimate Goal: Student Success & Well-being.

The Parkland School Division currently has a Full-Time position for a Transportation Associate (School Bus Transportation) (1.0 FTE) available at our Centre for Education in Stony Plain, Alberta. This role serves as the department’s front-line command centre, owning the customer experience and real-time dispatch support to ensure student safety and operational continuity.

Core Accountabilities

Customer Service and Case Management
Serve as the first point of contact for transportation inquiries via phone, email, and online forms.
Use a structured intake and documentation process (ticketing or case logs) to capture concerns, assign ownership, and track to closure within defined response timelines.
Provide clear, consistent information to parents/guardians and schools regarding stops, schedules, eligibility, and escalation pathways.
Receive and investigate operational concerns (late buses, missed stops, driver conduct) by reviewing GPS data, dispatch logs, and contractor communications.
Apply conflict de-escalation and service recovery practices to manage frustrated callers while maintaining professionalism and confidentiality.

School Bus Dispatch and Real-Time Operational Support

Dispatch buses and support drivers/contractors using two-way radio, phone, and transportation software tools.
Coordinate response to daily operational exceptions, including breakdowns, road closures, adverse weather impacts, and “student not at stop” events.
Maintain situational awareness across active routes using GPS platforms and standardized dispatch checklists.
Escalate safety-related or high-risk incidents immediately to the Operations Lead and/or Safety and Compliance Lead.

Driver and Equipment Operational Support

Provide front-line support to drivers regarding route directions, stop sequencing, and clarifying expectations for transfer sites.
Provide guidance on simple student management concerns, including support for seating plans.
Support operational requests related to video review and escalation in accordance with privacy procedures.
Provide Tier-1 triage for operational equipment (GPS/telematics, camera systems, bus pass scanners, and radios) by logging, tracking, and creating work order tickets.

Communication and Stakeholder Coordination

Issue time-sensitive service alerts to schools and families using approved channels and templates.
Liaise with contractors to confirm driver and vehicle readiness, route coverage, and incident details in real time.
Ensure communication is complete, documented, and closed-loop so stakeholders receive confirmation and next steps.

Rycor and Transportation Fee Support (Tier-1 Execution)

Provide Tier-1 support regarding transportation fees, eligibility, and payment processes using approved fee schedules.
Complete standard fee transactions in Rycor, including adding/correcting student fees and ensuring accurate account notes for audit readiness.
Review account status (outstanding balances/NSFs) and provide appropriate next-step guidance.
Escalate disputes, refunds, waivers, and complex eligibility cases to the Operations Lead.

Data Quality and Administrative Processing

Maintain accurate student and route contact information and operational notes in the transportation database.
Support peak-volume tasks including bus pass issuance, start-up package preparation, and basic data validation.
Prepare simple operational reports such as call volumes, top issue types, and disruption log summaries.

Qualifications & Skills

Education: Completion of a recognized office/administrative support program (certificate or diploma) or an equivalent combination of education and experience.
Experience: Minimum of two (2) years of progressively responsible experience in dispatch, real-time operations coordination, or a high-volume customer service environment.
Software: Proficiency in Microsoft Office and/or Google Workspace. Ability to learn specialized platforms (VersaTrans, GPS/telematics, School Messenger, PowerSchool, and Rycor) is required.
Knowledge/Abilities: Demonstrated ability to coordinate real-time operational responses under pressure. Sound judgment regarding when to escalate safety concerns to leadership.
Attributes: Strong crisis communication skills, documentation rigor, and the ability to maintain professionalism during difficult conversations with stressed stakeholders.

Working Conditions

Hours of Work: Monday to Friday 8:30am-5:00pm

Rate of Pay: $26.11/hr-29.24/hr (Pay Group 3)

Requirements: Current clean Criminal Record Check with Vulnerable Sector and Child Intervention Record Check; ability to obtain and maintain Emergency First Aid certification.

This position is covered by the Canadian Union of Public Employees Local 5543

How To Apply

Applying is a two-step process. First, you must register and create a portfolio at Apply to Education, then you must apply to the job posting by following the steps below:

Click the position title and scroll to the bottom of the page to click 'APPLY'.

You will receive a confirmation email once the application is successful.

We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Serve as the front-line contact for transportation inquiries, dispatch buses, coordinate responses to route disruptions and safety incidents, and communicate service updates to families, schools, and contractors. Support drivers and equipment operations, process standard transportation fees in Rycor, maintain accurate records, and prepare basic operational reports.

Requirements

Requires completion of a recognized office or administrative support program, or equivalent education and experience, plus at least two years of progressively responsible experience in dispatch, real-time operations coordination, or high-volume customer service. Candidates need proficiency with Microsoft Office and/or Google Workspace, strong judgment and communication skills, a clean Criminal Record Check with Vulnerable Sector and Child Intervention Record Check, and the ability to obtain and maintain Emergency First Aid certification.

Skills

Customer Service
Case Management
Bus Dispatch
Crisis Communication
Conflict De-Escalation
Incident Response
Stakeholder Coordination
Documentation
Microsoft Office
Google Workspace
GPS and Telematics
Transportation Fee Processing
Data Quality
Safety Escalation
Operational Reporting

Benefits

Health Benefits

Visa sponsorship

Not detected in the job text

Keywords

School Bus Transportation
Dispatch
Customer Service
Case Management
VersaTrans
GPS
Telematics
School Messenger
PowerSchool
Rycor
Microsoft Office
Google Workspace
Two-Way Radio
Bus Pass Scanners
Camera Systems
Transportation Fees
Student Eligibility
Route Coordination
Incident Response
Safety Escalation
Conflict De-Escalation
Service Alerts
Data Quality
Operational Reporting
Emergency First Aid
Criminal Record Check
Vulnerable Sector Check
Child Intervention Record Check

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