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Pason

Field Service Technician - Fox Creek

Fox Creek, AB, Canada

Pay: The starting salary for this position is $85,000 per year.
Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

Working at Pason

The starting salary for this position is $85,000 per year. This position is also eligible for a discretionary annual bonus, medical benefits, RRSP matching, and a taxable wellness account. Salary increases will occur as experience and skills develop.

The Role

We are seeking an energetic, personable and self-motivated individual to work the front line and provide outstanding service to our customers in the installation and on-going support of our various hardware and software products on drilling and service rigs. This requires the ability to work independently during irregular and sometimes long hours, strong organizational and problem-solving skills and the ability to effectively interact and work in a team environment. This position will require relocation to Cold Lake, AB. This job requires international travel to the US from time to time.

We provide the training and on-going support required to be successful as well as all necessary tools and equipment including a field service vehicle.

Essential Duties and Responsibilities

Focus sales efforts by understanding current and potential customer issues and provide solutions through use of Pason equipment
Recommend changes in products for current customers by evaluating needs, issues, and results
Install Pason equipment to company standards
Ensure that Pason equipment and all its components function to the satisfaction of the customer
Ensure all users understand the operation of the system and all its relevant features
Manage and be held accountable for Pason equipment, inventory, company vehicle, and storage shed
Maintain records on the Pason Operations Database as related to Pason equipment and customers
Sell Pason products and services to current and future Pason customers
Assist Field Service Technicians in your area, as well as travel to other areas when necessary
Provide sales leads and information to our sales staff
Report all hardware and software problems appropriately
Track rig movement and activity in assigned area and work with Account Management team to develop a target customer plan
Maintain constant contact with your Field Support Managers, fellow Field Service Technicians and Pason customers via daily e-mail and phone calls
Constant and continual improvement of Pason product knowledge and knowledge of the petroleum industry in general
Perform all duties in the safest possible manner adhering to Pason Safety guidelines
Provide exemplary service to all Pason customers
Any other responsibilities as assigned by your Field Support Manager

Knowledge Skills and Abilities

Sound operational and business judgment
Forward thinking, innovative and progressive; a “can do” attitude
Well-developed problem solving and analytical skills
Ability to adapt to changing circumstances Demonstrates verbal and written communication skills that clearly convey information and ideas
A high degree of personal initiative
Able to work independently and under pressure

Physical, Safety & Work Environment

Frequent exposure to the well site environment including noise, wind, oil-based products, heights and outside elements
Some physical effort and lifting of approximately 75 lbs vertical from floor to wait and horizontally transfer 20 feet
Ability to lift 45 lbs., vertical from floor to 60 inches from floor
Must be able to climb, ascend and descend 50 stairs, 10 or more times daily
Ability to climb and work at significant heights
Ability to crouch/squat 5 or more times daily
Ability to work in crawl spaces with minimum height of 24 inches
Ability to use hand tools over-head performing tasks 5 or more times per day
Will be required to drive in various weather conditions.
Ability to provide and maintain a clean driving record (6 demerits or less, no major violations within the last 5 years)
Ability to pass random drug & alcohol testing and yearly testing
Frequent exposure to electronic devices including computers, lap tops, and cellular phones

Pre-employment Conditions

Confirmation of a Class 5 Driver’s License along with providing a satisfactory driving abstract
Eligible to receive a Passport and travel to the US
Completion of a satisfactory pre-employment medical physical examination
Completion of a Drug and Alcohol Screening Test
Completion of a satisfactory Criminal Record Check

About Pason

Pason is the leading global provider of specialized data management systems for land-based and offshore rigs worldwide. Our rental solutions, which include data acquisition, wellsite reporting, remote communications, and web-based information management, enable collaboration between the rig and the office.

Pason’s energized and focused work environment empowers each team member to push the envelope of traditional thinking to create new solutions to old problems. We place considerable focus on a culture that nurtures imagination in an atmosphere where people are free to perform to their fullest potential in an open and friendly environment.

What other companies may call this role:

Mechanical Technician, Mechanical Specialist, Carpenter, Electrician, Electrical Technician, Hands-on Mechanic, Field Support, Operator

#INDCA

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More about this job

Responsibilities

Install, maintain, and support Pason hardware and software products at drilling and service rig locations. Manage inventory, provide customer training, and actively identify sales opportunities within the assigned territory.

Requirements

Requires a valid Class 5 Driver’s License, the ability to perform physical tasks such as lifting 75 lbs, and the capacity to work in challenging well site environments. Candidates must be eligible for international travel to the US and pass pre-employment medical, drug, and criminal record screenings.

Skills

Field service
Equipment installation
Problem solving
Technical support
Sales
Inventory management
Data management
Safety compliance
Communication
Analytical skills
Hardware maintenance
Software support
Customer service
Teamwork
Driving

Benefits

Discretionary annual bonus
Medical benefits
RRSP matching
Taxable wellness account

Visa sponsorship

Not detected in the job text

Keywords

Field Service Technician
Drilling Rigs
Data Acquisition
Wellsite Reporting
Remote Communications
Hardware Installation
Software Support
Petroleum Industry
Inventory Management
Sales Leads
Safety Guidelines
Class 5 Driver’s License
Technical Support
Customer Relations
Database Management
Mechanical Aptitude
Electrical Systems
Field Support
Rig Activity Tracking
Preventative Maintenance

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