Dental Administrator

Lincoln Dental Care (Welland) is hiring a Dental Administrator (Concierge)

Are you passionate about delivering exceptional service in a healthcare setting? At Lincoln Dental Care, we’re redefining what a dental experience should feel like - and we’re looking for a warm, organized, and service-driven Dental Concierge to be at the heart of it.

This is not your typical front desk role. As a Dental Concierge, you’ll be the first and lasting impression for our patients, creating a welcoming, seamless, and personalized experience from start to finish. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering outstanding service, we’d love to meet you.

Specifics about the role:

• Job Type: Full-time 

• Schedule: Clinic operates 7 days a week, until 9 pm Mon–Fri and until 6 pm on weekends

• Wage range: $21-28/hour, depending on the candidate's experience 

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Your Responsibilities

While your day-to-day will be dynamic, your core responsibilities will include:

• Serving as the first point of contact - welcoming patients in person, over the phone, and via email with a high standard of care
• Coordinating and optimizing appointment schedules, including filling last-minute openings
• Managing patient inquiries, referrals, and communication with external offices
• Clearly explaining treatment plans, insurance coverage, and out-of-pocket costs or payment options
• Processing billing for patients and insurance providers while maintaining accurate financial records
• Following up on outstanding accounts receivable from both patients and insurers
• Maintaining up-to-date patient records and entering data into electronic systems

What You Bring

• A minimum of six months to one year of experience in a customer-facing service, administrative, or reception role is required.
• Availability to work flexible hours (clinic operates 7 days a week, until 9 pm Mon–Fri and until 6 pm on weekends)
• Strong organizational skills with the ability to multitask effectively
• Excellent communication and interpersonal skills, with a patient-first mindset
• A friendly, calm, and professional demeanor
• Ability to thrive in a fast-paced, team-oriented environment
• IPAC certification is an asset, but not required

About Us

At Lincoln Dental Care, we’re proud to be part of Passion Dental Group - a team that’s reimagining what dental care can feel like for both patients and team members.

We believe great dentistry goes beyond clinical care. It’s about creating thoughtful, seamless experiences that put people at ease and build lasting relationships. That’s why we operate with a hospitality-first mindset, where every detail matters and every interaction is intentional.

#PassionMP