Jobs in Canada

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Added 14 hours ago
Data Base Analyst
Keyano College
Fort McMurray, AB
Keyano College’s Information Technology Services Department is currently seeking a Data Base Analyst to join their dynamic team. The Database Analyst’s role is to design, install, and…
Added 14 hours ago
QI
Tabelau Admin
Querentia Inc.
Remote, Canada
- Contract
- Remote
We are seeking a Tableau Administrator / System Application Analyst with strong expertise in managing and supporting enterprise Tableau environments. The ideal candidate will have hands-on…
Added 14 hours ago
Financial Analyst, Investment Fund Finance
THE EMPIRE LIFE INS. CO
Toronto, ON
Empire Life is looking to hire a Financial Analyst to join our Investment Fund Finance team! We are actively seeking candidates to fill a current, open position.
Added 14 hours ago
B
Senior Project Control Officer – Portfolio & Financial Reporting
BeachHead
Toronto, ON
- $50.72 to $69.57 CAD / hour
- Contract
…The successful candidate will support executive visibility, operational discipline, delivery readiness, and portfolio controls while partnering with business leads, Product Owners, Product…
Added 14 hours ago
AppSec Analyst
Patch & Permasearch
Toronto, ON
We are seeking a highly technical, Expert-Level Information Security or AppSec Analyst. In this role, you will lead hands-on application security operations, secure our clients software…
Added 14 hours ago
Financial Analyst
MED-ENG & PSP - THE SAFARILAND GROUP
Ottawa, ON
Reporting to the Corporate Controller, the Financial Analyst is primarily responsible for financial close activities, account reconciliations, financial reporting, cost accounting and the…
Added 14 hours ago
Financial Analyst
MED-ENG - A Brand of The Safariland Group
Ottawa, ON
Reporting to the Corporate Controller, the Financial Analyst is primarily responsible for financial close activities, account reconciliations, financial reporting, cost accounting and the…
Added 14 hours ago
S
Staff Compliance Analyst
ServiceNow
Toronto, ON
- Full-time
- Hybrid
We’re looking for a highly motivated, collaborative and technically experienced Staff Compliance Analyst with ability to understand and influence cloud operational and security processes,…
Added 15 hours ago
P&
Sr. ITSM Analyst
Patch & Permasearch
Toronto, ON
- Contract
The Senior ITSM Analyst is a practitioner responsible for advancing the effectiveness, reliability and maturity of IT Service Management across the organisation. The role combines ITSM…
Added 15 hours ago
B
Risk Analyst-Counterparty Credit Risk
BeachHead
Toronto, ON
- $46.47 to $55.77 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Risk Analyst-Counterparty Credit Risk. The Risk Analyst will support the Credit Exception Management team within the…
Added 15 hours ago
B
Banking Procurement Analyst - Coupa & Source-to-Pay (S2P)
BeachHead
Toronto, ON
- $39.86 to $47.83 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Banking Procurement Analyst - Coupa & Source-to-Pay (S2P). This position involves supporting procurement platforms such…
Added 15 hours ago
VN
Senior Analyst, Finance - POSITION FILLED
Victoria Newitt Recruitment Inc
Richmond, BC
- $70,000 to $90,000 CAD / year
Maintain the company’s ICFR program including regular updates to process documentation and perform testing of design and operational e􀆯ectiveness of ICFR
Added 15 hours ago
TE
Technical Analyst
Toronto East Health Network
Toronto, ON
- Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, support, and…
Added 15 hours ago
A
Senior Revenue Analyst
Autodesk
BC · Toronto, ON
- $69,700 to $102,245 CAD / year
- Full-time
- Hybrid
…in this change for Revenue Accounting! As the Senior Revenue Analyst for this project, you will collaborate closely with your manager, Revenue Accounting, the Controllership, System…
Added 15 hours ago
A
Principal Security & Compliance Analyst
Autodesk
Remote, Canada
- $125,000 to $183,700 CAD / year
- Full-time
Autodesk is seeking an experienced Compliance Analyst to lead key aspects of its Sarbanes-Oxley (SOX) IT General Controls (ITGC) program. This individual contributor role combines deep…
Added 15 hours ago
T
ERP Security & GRC Analyst
Teck
Vancouver, BC
- Contract
- Hybrid
Reporting to the Lead, ERP Security, the SAP GRC and IAG Analyst is responsible for supporting SAP application security, governance, risk, and compliance activities across SAP landscapes.…
Added 15 hours ago
Business Analyst
Price Industries Limited
Winnipeg, MB
A Business Analyst (BA) acts as the connector between business needs and technology solutions. In this role, you’ll work with stakeholders to understand requirements, translate them into…
Added 15 hours ago
AN
Enterprise Product Analyst
Astra North Infoteck Inc.
Calgary, AB
- Contract
We are seeking an experienced Enterprise Product Analyst to support enterprise platforms such as SAP, Salesforce CRM, Master Data Management (MDM), Microsoft Dynamics CRM, ServiceNow, and…
Added 15 hours ago
AN
Cybersecurity Analyst
Astra North Infoteck Inc.
Calgary, AB
- Contract
Strong understanding of cybersecurity concepts, controls, frameworks, and operational practices.
Added 15 hours ago
AN
Business Analyst – Process Improvement & Cybersecurity
Astra North Infoteck Inc.
Calgary, AB
- Contract
Strong understanding of cybersecurity concepts, controls, frameworks, and operational practices.
Added 15 hours ago
Sr. Storage Analyst - GOAPRDJP00000710
Source Code
Edmonton, AB
The successful candidate will be a Storage Analyst / Platform Analyst / Platform Developer with a diverse range of technical skills and experience in working in multi-faceted roles.…
Added 15 hours ago
SC
RQ00708 - Senior Quality Assurance (QA) Specialist
Source Code
Toronto, ON
- $54.25 to $81.37 CAD / hour
4. Experience testing modern web applications built using Next.js, React, .NET C#, or equivalent technologies
Added 15 hours ago
SC
RQ00226 - Security Analyst - Intermediate
Source Code
Toronto, ON
- $38.93 to $52.14 CAD / hour
- Full-time
Location: Hybrid, 3 days in office, 2 days remote at 20 Bay St
Added 15 hours ago
P
Application Support Analyst -Trade Servicing
Procom
Toronto, ON
- $38.4 to $48 CAD / hour
- Contract
BMO is currently sourcing for a Technical Specialist - Application Support Analyst - Intermediate to support the Trade Servicing team. This is a hybrid contract role in Toronto (2 days in…
Added 15 hours ago
P
Business Systems Analyst - ServiceNow SAM/ITAM
Procom
Toronto, ON
- $71.25 to $95 CAD / hour
- Contract
This is a hybrid contract role in Toronto (1-3 days in office per week)

Patch & Permasearch

Sr. ITSM Analyst

Toronto, ON, Canada

Contract

Apply on evoportalca.tracker-rms.com About employer

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Job details

Job type: Contract
Posting language: English
Posted: Sep 21, 2026

Original job description

Job Title: Senior ITSM Analyst Contract Duration: 6 months to start (strong chance of extension or conversion to FTE if desired)

The Senior ITSM Analyst is a practitioner responsible for advancing the effectiveness, reliability and maturity of IT Service Management across the organisation. The role combines ITSM process leadership, hands-on platform support, service performance analysis and continual improvement to ensure IT services are governed consistently and aligned with business outcomes. This role will help shape and optimize ITSM practices and tooling, with a preference for strong Jira Service Management experience and practical exposure to ServiceNow. The incumbent will translate process and operational requirements into sustainable workflows, automation, reporting and user experiences, while coaching stakeholders and reducing reliance on external support.

Responsibilities:

ITSM Process Leadership & Governance:

Lead the design, governance and continual improvement of core ITSM practices, including Incident, Major Incident, Problem, Change, Service Request, Knowledge, Asset and Configuration Management. Serve as a senior process controller and subject matter expert, monitoring process performance, compliance and adoption across IT and partner teams. Define and maintain process standards, controls, roles, procedures and supporting documentation aligned with ITIL practices and enterprise requirements. Participate in ITSM governance forums and contribute to the ITSM maturity roadmap and prioritized improvement backlog. Support audit and compliance activities by ensuring appropriate controls, evidence and traceability are in place.

Jira Service Management Platform Support & Optimisation:

Support the administration, configuration and ongoing enhancement of Jira Service Management, preferably in a cloud environment. Configure and maintain projects, portals, request types, forms, fields, workflows, queues, SLAs, notifications, approvals, permissions, automation rules, knowledge integration and dashboards. Partner with the platform owner, implementation partners and internal teams to ensure configurations are secure, supportable, documented and aligned with approved ITSM processes. Assess enhancement requests, platform changes and technical debt; coordinate testing, release, rollback and knowledge-transfer activities. Apply practical ServiceNow exposure to support current-state analysis, data and process mapping, migration planning and translation of established workflows into JSM designs.

Operational Support & Service Improvement:

Monitor and analyze service performance using SLAs, KPIs, OLAs, trends and stakeholder feedback to identify improvement opportunities. Lead or facilitate root-cause analysis for recurring issues and post-incident reviews, ensuring corrective actions are documented, assigned and followed through. Support major incident management through coordination, communications, documentation and post-incident improvement activities. Identify and deliver opportunities to simplify processes, improve data quality, reduce manual effort and increase self-service and automation. Maintain a practical continual service improvement backlog and track measurable outcomes.

Reporting, Data & Integrations:

Monitor and analyse service performance using SLAs, KPIs, OLAs, trends and stakeholder feedback to identify improvement opportunities. Lead or facilitate root-cause analysis for recurring issues and post-incident reviews, ensuring corrective actions are documented, assigned and followed through. Support major incident management through coordination, communications, documentation and post-incident improvement activities. Identify and deliver opportunities to simplify processes, improve data quality, reduce manual effort and increase self-service and automation. Maintain a practical continual service improvement backlog and track measurable outcomes.

Stakeholder Engagement, Adoption & Knowledge Transfer:

Translate business and operational requirements into clear process and platform solutions, explaining choices, risks and trade-offs to technical and non-technical audiences. Lead communications, training and adoption activities for new or changed ITSM processes and platform capabilities. Create and maintain process guides, administration documentation, support runbooks, test scripts, knowledge articles and training materials. Mentor ITSM analysts and platform administrators through coaching, peer review and hands-on knowledge transfer.

Qualifications:

7+ years of progressive experience in IT service management, service delivery, enterprise application support or a related discipline, including experience leading process or platform improvements in a complex environment. Strong working knowledge of ITIL practices and demonstrated experience across at least two core ITSM processes. Hands-on experience supporting or configuring an enterprise ITSM platform, including workflows, forms, service catalogues, SLAs, automation, dashboards and reporting. Demonstrated ability to analyze service data, identify root causes and translate findings into practical, measurable improvements. Experience supporting major incidents, post-incident reviews, process governance and audit or compliance requirements. Strong analytical, facilitation, documentation, stakeholder-management and written and verbal communication skills. Ability to manage multiple priorities, work across technical and business teams and deliver outcomes with limited supervision. Bachelor’s degree in information technology, computer science, business systems or a related field, or an equivalent combination of education and experience.

Nice-To-Haves:

Hands-on administration, configuration or implementation experience with Jira Service Management, preferably JSM Cloud. Exposure to ServiceNow, including familiarity with its workflows, service catalogue, CMDB, reporting or data structures. Experience supporting a migration or transition between enterprise ITSM platforms, particularly from ServiceNow to Jira Service Management. ITIL 4 Foundation certification; advanced ITIL practice or Managing Professional certification is an asset. Atlassian certification relevant to Jira or Jira Service Management administration is an asset. Experience with Confluence, JSM Assets/CMDB, Atlassian Analytics, Marketplace applications and enterprise knowledge management. Experience with Microsoft Entra ID, Microsoft Teams, Azure DevOps, Power BI, endpoint or monitoring integrations. Experience applying automation or AI-enabled capabilities to improve self-service, knowledge, triage, reporting or agent productivity within approved governance controls. Experience in a regulated, audit-conscious or SOX-controlled environment.

Apply on evoportalca.tracker-rms.com About employer

More about this job

Responsibilities

The Senior ITSM Analyst at Patch & Permasearch will manage IT service processes, configure and improve the Jira Service Management platform, and analyze service performance to find improvements. The role also trains staff and documents how processes work.

Requirements

Candidates need 7+ years in IT service management or a related field, strong ITIL knowledge, and hands-on experience with an enterprise ITSM platform. A bachelor's degree or equivalent experience is required.

Skills

Jira Service Management
ServiceNow
ITIL
Incident management
Major incident management
Problem management
Change management
Service request management
Knowledge management
Asset management
Configuration management
SLA management
Workflow configuration
Automation rules
Service catalogue
Dashboards and reporting
Root cause analysis
Post-incident review
Process governance
Audit and compliance
Data analysis
Process mapping
Migration planning
Stakeholder management
Technical documentation

Keywords

ITSM
IT Service Management
Senior ITSM Analyst
Jira Service Management
JSM
Jira
ServiceNow
ITIL
incident management
problem management
change management
service request
SLA
KPI
root cause analysis
major incident
CMDB
Confluence
Atlassian
service desk

Seniority

Senior

Tools

Jira Service Management
ServiceNow
Confluence

Languages

English

Fields of study

information technology
computer science
business systems

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Work requirements

Jobs in Canada