Jobs in Canada

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Added 4 mins ago
TW
Marketing Manager
TCS World Travel
Canada
- Full-time
We are looking to hire a Marketing Manager to join our team! Reporting to the Director of Marketing, you'll lead the marketing strategy for the iconic Four Seasons Private Jet Experience,…
Added 1 month ago
Y
Senior Process Engineer
Yellowhead
Barrière, BC
- Full-time
Reporting to the Director, Yellowhead Copper Project, the Senior Process Engineer will join an experienced project team advancing a large open pit mining project in British Columbia through…
Added 33 mins ago
LC
Jewellery Design Instructor (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
Reporting to the Program Director of Art and Design, the successful candidate will contribute to the growth of the Art and Design department which includes the Jewellery Design programs:
Added 33 mins ago
E
Credit Collection Specialist (1 Year Contract)
Equativ
Montreal, QC
- $22 to $24 CAD / hour
- Full-time
Come and lead the charge with us in building a transparent ecosystem based on quality!
Added 33 mins ago
E
Spécialiste du recouvrement de créances (Contrat de 1 an)
Equativ
Montreal, QC
- $20 to $22 CAD / hour
- Full-time
Come and lead the charge with us in building a transparent ecosystem based on quality!
Added 49 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 49 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 49 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 49 mins ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 49 mins ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 49 mins ago
E
Manager, Marketing & Demand Generation
EERS
Montreal, QC
- Full-time
Reporting to the Director of Commercialization & Strategic Partnerships, the Manager, Marketing & Demand Generation is a senior, commercially minded marketing leader who will build and run…
Added 1 hour ago
KD
Territory Sales Rep
Keurig Dr Pepper Canada
Quebec, QC
- Full-time
…for managing assigned stores within the province of Quebec. Reporting into the Regional Field Sales Lead, the TSR is accountable for driving distribution and display of KDP products, the…
Added 1 hour ago
TH
Administrative Assistant
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 1 hour ago
CH
Guest Room Attendant - Seasonal Full-Time
Crescent Hotels & Resorts
Rossland, BC
- Full-time
…and colleagues, and always willing to “pitch-in” and help, lead by example, and are a team player. You bring general knowledge of basic cleaning principles and can follow our policies and…
Added 1 hour ago
NB
Lead Auditor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Lead Auditor within the Personal Banking, Client Experience and Compliance Audit team at National Bank means acting as an internal audit specialist. This role allows you to…
Added 1 hour ago
NB
Regional Sales Director Equipment Finance Vendor Sales
National Bank of Canada
Montreal, QC
- Full-time
Equipment Finance, Vendor Sales at National Bank is an opportunity to lead a
Added 2 hours ago
PC
Gestionnaire de produits / Product Manager
PIP Canada
Laval, QC
- Full-time
Added 2 hours ago
GE
Assistant Controller
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Chief Financial Officer, the Assistant Controller will play a key role in overseeing daily accounting operations, financial reporting, internal controls, and financial…
Added 2 hours ago
AH
Nurse Practitioner
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…guidelines within the procedural and recovery environments. Reporting to the Patient Care Manager for the Cardiac Cath Lab, Electrophysiology Lab, and CSHR, the NP works in close…
Added 2 hours ago
PC
Chef(fe) d’équipe, expérience client/Team Lead, Customer Experience
PIP Canada
Laval, QC
- Full-time
It is with this view and vision that we are currently seeking a Team Lead, Customer Experience, based out of our Canadian headquarters in Laval, QC. Reporting directly to the Customer…
Added 2 hours ago
PC
Gestionnaire principal(e), Produits et Marketing/Senior Manager, Product and Marketing
PIP Canada
Laval, QC
- Full-time
Le poste est basé à Laval, au Québec, avec un minimum de 4 jours par semaine au bureau et une certaine flexibilité selon les besoins de l’entreprise
Added 2 hours ago
PC
National Account Manager
PIP Canada
Mississauga, ON
- Full-time
…growth and profitability across assigned national accounts. Reporting to the Director of National Accounts, the NAM is accountable for developing and executing strategic plans at the…
Added 2 hours ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.
Added 2 hours ago
BT
Manager, Financial Accounting
Bison Transport
Winnipeg, MB
- Full-time
…reconciliations, journal entries, working papers, management reporting, and audit support while maintaining effective internal controls and compliance with applicable accounting standards…
Added 2 hours ago
L
Sr. Director, Medical Affairs - Neuroscience
Lilly
Toronto, ON
- Full-time
Lead the performance management process for reporting staff members. Provide input into salary administration, talent assessment, and succession planning discussions for reporting staff…

Patch & Permasearch

Sr. ITSM Analyst

Toronto, ON, Canada

Contract

Apply on evoportalca.tracker-rms.com About employer

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Job details

Job type: Contract
Posting language: English
Posted: Sep 21, 2026

Original job description

Job Title: Senior ITSM Analyst Contract Duration: 6 months to start (strong chance of extension or conversion to FTE if desired)

The Senior ITSM Analyst is a practitioner responsible for advancing the effectiveness, reliability and maturity of IT Service Management across the organisation. The role combines ITSM process leadership, hands-on platform support, service performance analysis and continual improvement to ensure IT services are governed consistently and aligned with business outcomes. This role will help shape and optimize ITSM practices and tooling, with a preference for strong Jira Service Management experience and practical exposure to ServiceNow. The incumbent will translate process and operational requirements into sustainable workflows, automation, reporting and user experiences, while coaching stakeholders and reducing reliance on external support.

Responsibilities:

ITSM Process Leadership & Governance:

Lead the design, governance and continual improvement of core ITSM practices, including Incident, Major Incident, Problem, Change, Service Request, Knowledge, Asset and Configuration Management. Serve as a senior process controller and subject matter expert, monitoring process performance, compliance and adoption across IT and partner teams. Define and maintain process standards, controls, roles, procedures and supporting documentation aligned with ITIL practices and enterprise requirements. Participate in ITSM governance forums and contribute to the ITSM maturity roadmap and prioritized improvement backlog. Support audit and compliance activities by ensuring appropriate controls, evidence and traceability are in place.

Jira Service Management Platform Support & Optimisation:

Support the administration, configuration and ongoing enhancement of Jira Service Management, preferably in a cloud environment. Configure and maintain projects, portals, request types, forms, fields, workflows, queues, SLAs, notifications, approvals, permissions, automation rules, knowledge integration and dashboards. Partner with the platform owner, implementation partners and internal teams to ensure configurations are secure, supportable, documented and aligned with approved ITSM processes. Assess enhancement requests, platform changes and technical debt; coordinate testing, release, rollback and knowledge-transfer activities. Apply practical ServiceNow exposure to support current-state analysis, data and process mapping, migration planning and translation of established workflows into JSM designs.

Operational Support & Service Improvement:

Monitor and analyze service performance using SLAs, KPIs, OLAs, trends and stakeholder feedback to identify improvement opportunities. Lead or facilitate root-cause analysis for recurring issues and post-incident reviews, ensuring corrective actions are documented, assigned and followed through. Support major incident management through coordination, communications, documentation and post-incident improvement activities. Identify and deliver opportunities to simplify processes, improve data quality, reduce manual effort and increase self-service and automation. Maintain a practical continual service improvement backlog and track measurable outcomes.

Reporting, Data & Integrations:

Monitor and analyse service performance using SLAs, KPIs, OLAs, trends and stakeholder feedback to identify improvement opportunities. Lead or facilitate root-cause analysis for recurring issues and post-incident reviews, ensuring corrective actions are documented, assigned and followed through. Support major incident management through coordination, communications, documentation and post-incident improvement activities. Identify and deliver opportunities to simplify processes, improve data quality, reduce manual effort and increase self-service and automation. Maintain a practical continual service improvement backlog and track measurable outcomes.

Stakeholder Engagement, Adoption & Knowledge Transfer:

Translate business and operational requirements into clear process and platform solutions, explaining choices, risks and trade-offs to technical and non-technical audiences. Lead communications, training and adoption activities for new or changed ITSM processes and platform capabilities. Create and maintain process guides, administration documentation, support runbooks, test scripts, knowledge articles and training materials. Mentor ITSM analysts and platform administrators through coaching, peer review and hands-on knowledge transfer.

Qualifications:

7+ years of progressive experience in IT service management, service delivery, enterprise application support or a related discipline, including experience leading process or platform improvements in a complex environment. Strong working knowledge of ITIL practices and demonstrated experience across at least two core ITSM processes. Hands-on experience supporting or configuring an enterprise ITSM platform, including workflows, forms, service catalogues, SLAs, automation, dashboards and reporting. Demonstrated ability to analyze service data, identify root causes and translate findings into practical, measurable improvements. Experience supporting major incidents, post-incident reviews, process governance and audit or compliance requirements. Strong analytical, facilitation, documentation, stakeholder-management and written and verbal communication skills. Ability to manage multiple priorities, work across technical and business teams and deliver outcomes with limited supervision. Bachelor’s degree in information technology, computer science, business systems or a related field, or an equivalent combination of education and experience.

Nice-To-Haves:

Hands-on administration, configuration or implementation experience with Jira Service Management, preferably JSM Cloud. Exposure to ServiceNow, including familiarity with its workflows, service catalogue, CMDB, reporting or data structures. Experience supporting a migration or transition between enterprise ITSM platforms, particularly from ServiceNow to Jira Service Management. ITIL 4 Foundation certification; advanced ITIL practice or Managing Professional certification is an asset. Atlassian certification relevant to Jira or Jira Service Management administration is an asset. Experience with Confluence, JSM Assets/CMDB, Atlassian Analytics, Marketplace applications and enterprise knowledge management. Experience with Microsoft Entra ID, Microsoft Teams, Azure DevOps, Power BI, endpoint or monitoring integrations. Experience applying automation or AI-enabled capabilities to improve self-service, knowledge, triage, reporting or agent productivity within approved governance controls. Experience in a regulated, audit-conscious or SOX-controlled environment.

Apply on evoportalca.tracker-rms.com About employer

More about this job

Responsibilities

The Senior ITSM Analyst at Patch & Permasearch will manage IT service processes, configure and improve the Jira Service Management platform, and analyze service performance to find improvements. The role also trains staff and documents how processes work.

Requirements

Candidates need 7+ years in IT service management or a related field, strong ITIL knowledge, and hands-on experience with an enterprise ITSM platform. A bachelor's degree or equivalent experience is required.

Skills

Jira Service Management
ServiceNow
ITIL
Incident management
Major incident management
Problem management
Change management
Service request management
Knowledge management
Asset management
Configuration management
SLA management
Workflow configuration
Automation rules
Service catalogue
Dashboards and reporting
Root cause analysis
Post-incident review
Process governance
Audit and compliance
Data analysis
Process mapping
Migration planning
Stakeholder management
Technical documentation

Keywords

ITSM
IT Service Management
Senior ITSM Analyst
Jira Service Management
JSM
Jira
ServiceNow
ITIL
incident management
problem management
change management
service request
SLA
KPI
root cause analysis
major incident
CMDB
Confluence
Atlassian
service desk

Seniority

Senior

Tools

Jira Service Management
ServiceNow
Confluence

Languages

English

Fields of study

information technology
computer science
business systems

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Work requirements

Jobs in Canada