Processing Center Advisor (Hybrid0 JP985
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.
Key Responsibilities
- Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
- Determine client eligibility by reviewing financial and supporting documentation.
- Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
- Provide guidance on program requirements and assist clients in navigating online services and processes.
- Investigate and resolve application, payment, eligibility, and system-related issues.
- Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
- Collaborate with internal and external partners to support effective program delivery.
- Contribute to continuous improvement initiatives, testing, training, and operational projects.
What You Bring
- Experience in customer service, program administration, benefits administration, case management, or a related field.
- Strong analytical, problem-solving, and organizational skills.
- Ability to interpret and apply legislation, policies, procedures, and program guidelines.
- Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
- Ability to manage competing priorities in a high-volume, fast-paced environment.
- Strong verbal and written communication skills.
- Experience handling sensitive and confidential information with professionalism and discretion.
- Ability to build positive relationships and provide empathetic, client-focused service.
Assets
- Experience with government programs, eligibility assessment, or social benefits administration.
- Experience supporting clients through complex or sensitive situations.
- Experience using multiple systems and databases simultaneously while delivering customer service.
More about this job
Responsibilities
The Child Care Assessor/Representative at Pathlion will review and process subsidy applications against program policy, determine client eligibility from financial documents, and respond to phone, email and online inquiries from parents and providers. The role also investigates system and payment issues and keeps records compliant with privacy rules.
Requirements
Candidates need customer service, program or benefits administration, or case management experience, strong analytical and written communication skills, and the ability to apply legislation and program guidelines accurately. Experience handling confidential information with discretion is required.
Skills
- Eligibility assessment
- Application processing
- Financial document review
- Policy and legislation interpretation
- Customer service
- Phone and email client support
- Online portal navigation
- Problem-solving
- Records management
- Privacy and confidentiality compliance
- Multitasking across systems and databases
- Written communication
- Verbal communication
- Empathetic client service
- Attention to detail
- Process testing and training
Categories
- Government & Public Sector
- Customer Service & Support
- Social Services
- Education
Keywords
- Child Care Subsidy Program
- Child Care Family Portal
- Canada-Alberta Early Learning and Child Care
- childcare subsidy
- eligibility assessment
- benefits administration
- program administration
- case management
- customer service
- government programs
- social benefits
- client services
- processing centre
- Alberta
- early learning
- Pathlion
Tools
- Child Care Family Portal
Languages
- English