Position Overview
| Field | Detail |
| Title | Facilities / Datacenter Caretaker |
| Department | Engineering & Operations |
| Reports To | Manager, Facilities & Datacenter |
| Location | 95 Apple Creek Blvd, Markham, Ontario (on-site) |
| Employment Type | Full-time, permanent |
| Schedule | Shift-based; includes evenings, weekends, and on-call rotation |
Role Summary
Pathway Communications is a managed IT and cybersecurity services provider based in Markham, Ontario. We have been in business since 1995. Pathway operates a wholly-owned Tier III data centre in Markham and employs approximately 200 staff across Canada and overseas.
The Facilities / Datacenter Caretaker maintains Pathway Communications' office and datacenter environment in a safe, clean, and operationally ready state. The role covers day-to-day building upkeep, datacenter housekeeping, environmental monitoring, physical security checks, and vendor coordination. This is a hands-on position suited to someone who takes ownership of their space and can work independently across a mixed office and critical-infrastructure environment.
Key Responsibilities
Facilities Maintenance- Perform daily walkthroughs of office and datacenter areas; identify and resolve maintenance issues (lighting, plumbing, HVAC, doors, locks, signage)
- Coordinate with building management and external contractors for repairs, renovations, and preventive maintenance
- Manage cleaning schedules and standards for common areas, washrooms, kitchens, server rooms, and loading dock
- Receive, move, and stage deliveries including IT equipment, furniture, and supplies
- Maintain inventory of janitorial, office, and building supplies; reorder as needed
- Support office moves, desk setups, and workspace reconfigurations
Datacenter Operations- Monitor datacenter environmental conditions (temperature, humidity, water detection) and escalate anomalies
- Perform structured cabling runs, cable management, and labelling under direction of the engineering team
- Rack, unrack, and physically install or decommission servers, switches, UPS units, and PDUs
- Maintain cleanliness standards in server rooms: raised-floor cleaning, air-filter replacement, dust control
- Assist with fuel checks and generator run-tests; coordinate fuel deliveries
- Log and escort vendor and contractor visits to secured datacenter areas
Physical Security & Safety- Conduct daily physical security checks: doors, access-control panels, cameras, fencing, parking areas
- Report and follow up on security incidents, access anomalies, or safety hazards
- Maintain fire extinguisher, first-aid, and emergency-lighting inspection logs
- Support health-and-safety compliance, including participation in joint health and safety committee activities where required
Vendor & Contractor Coordination- Act as the on-site point of contact for facilities vendors (cleaning, HVAC, electrical, pest control, waste removal)
- Track work orders and ensure completion to standard
- Obtain quotes for small repairs and maintenance projects; escalate larger items to the Manager, Facilities & Datacenter
Qualifications
Required- 2+ years of experience in building maintenance, facilities support, or a similar hands-on role
- Familiarity with datacenter or server-room environments (raised floors, cooling systems, rack infrastructure)
- Basic understanding of structured cabling (Cat5e/Cat6, fibre, patch panels)
- Comfortable lifting up to 50 lbs and performing physical tasks (ladder work, floor cleaning, equipment handling)
- Reliable, self-directed, and comfortable working independently with minimal supervision
- Strong attention to detail and a habit of following through on open items
- Valid Ontario driver's licence (G or G2)
Preferred- Trade certification or college diploma in building maintenance, electrical, HVAC, or a related field
- Experience with access-control systems (card readers, intercoms, CCTV)
- Familiarity with WHMIS and Ontario Occupational Health and Safety Act requirements
- Experience working in a managed services provider, ISP, or co-location environment
- Basic proficiency with ticketing systems for logging and tracking work orders
Working Conditions
- This is a fully on-site position at our Markham datacenter and office facility
- Shift work is required, including evenings, weekends, and statutory holidays on a rotating basis
- Participation in an on-call rotation for after-hours facility and datacenter emergencies
- The role involves regular physical activity: standing, walking, climbing ladders, lifting equipment, and working in warm server-room environments
- Occasional exposure to outdoor conditions (parking lot, loading dock, generator area)
Compensation & How to Apply
Pathway Communications offers a competitive salary, benefits, and a collaborative work environment. Compensation is commensurate with experience.
Interested candidates should submit a resume and brief cover letter to careers@pathcom.com with the subject line "Facilities / Datacenter Caretaker."
Pathway Communications is an equal-opportunity employer. We welcome applications from all qualified individuals and are committed to creating an inclusive workplace.
