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Pathway Communications

Facilities / Datacenter Caretaker

Markham, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 4, 2027
Experience: 2+ years of experience in building maintenance, facilities support, or a similar hands-on role
Posting language: English
Posted: Oct 6, 2026

Original job description

Position OverviewFieldDetailTitleFacilities / Datacenter CaretakerDepartmentEngineering & OperationsReports ToManager, Facilities & DatacenterLocation95 Apple Creek Blvd, Markham, Ontario (on-site)Employment TypeFull-time, permanentScheduleShift-based; includes evenings, weekends, and on-call rotationRole SummaryPathway Communications is a managed IT and cybersecurity services provider based in Markham, Ontario. We have been in business since 1995. Pathway operates a wholly-owned Tier III data centre in Markham and employs approximately 200 staff across Canada and overseas.

The Facilities / Datacenter Caretaker maintains Pathway Communications' office and datacenter environment in a safe, clean, and operationally ready state. The role covers day-to-day building upkeep, datacenter housekeeping, environmental monitoring, physical security checks, and vendor coordination. This is a hands-on position suited to someone who takes ownership of their space and can work independently across a mixed office and critical-infrastructure environment.Key ResponsibilitiesFacilities Maintenance

Perform daily walkthroughs of office and datacenter areas; identify and resolve maintenance issues (lighting, plumbing, HVAC, doors, locks, signage)
Coordinate with building management and external contractors for repairs, renovations, and preventive maintenance
Manage cleaning schedules and standards for common areas, washrooms, kitchens, server rooms, and loading dock
Receive, move, and stage deliveries including IT equipment, furniture, and supplies
Maintain inventory of janitorial, office, and building supplies; reorder as needed
Support office moves, desk setups, and workspace reconfigurations

Datacenter Operations

Monitor datacenter environmental conditions (temperature, humidity, water detection) and escalate anomalies
Perform structured cabling runs, cable management, and labelling under direction of the engineering team
Rack, unrack, and physically install or decommission servers, switches, UPS units, and PDUs
Maintain cleanliness standards in server rooms: raised-floor cleaning, air-filter replacement, dust control
Assist with fuel checks and generator run-tests; coordinate fuel deliveries
Log and escort vendor and contractor visits to secured datacenter areas

Physical Security & Safety

Conduct daily physical security checks: doors, access-control panels, cameras, fencing, parking areas
Report and follow up on security incidents, access anomalies, or safety hazards
Maintain fire extinguisher, first-aid, and emergency-lighting inspection logs
Support health-and-safety compliance, including participation in joint health and safety committee activities where required

Vendor & Contractor Coordination

Act as the on-site point of contact for facilities vendors (cleaning, HVAC, electrical, pest control, waste removal)
Track work orders and ensure completion to standard
Obtain quotes for small repairs and maintenance projects; escalate larger items to the Manager, Facilities & Datacenter

QualificationsRequired

2+ years of experience in building maintenance, facilities support, or a similar hands-on role
Familiarity with datacenter or server-room environments (raised floors, cooling systems, rack infrastructure)
Basic understanding of structured cabling (Cat5e/Cat6, fibre, patch panels)
Comfortable lifting up to 50 lbs and performing physical tasks (ladder work, floor cleaning, equipment handling)
Reliable, self-directed, and comfortable working independently with minimal supervision
Strong attention to detail and a habit of following through on open items
Valid Ontario driver's licence (G or G2)

Preferred

Trade certification or college diploma in building maintenance, electrical, HVAC, or a related field
Experience with access-control systems (card readers, intercoms, CCTV)
Familiarity with WHMIS and Ontario Occupational Health and Safety Act requirements
Experience working in a managed services provider, ISP, or co-location environment
Basic proficiency with ticketing systems for logging and tracking work orders

Working Conditions

This is a fully on-site position at our Markham datacenter and office facility
Shift work is required, including evenings, weekends, and statutory holidays on a rotating basis
Participation in an on-call rotation for after-hours facility and datacenter emergencies
The role involves regular physical activity: standing, walking, climbing ladders, lifting equipment, and working in warm server-room environments
Occasional exposure to outdoor conditions (parking lot, loading dock, generator area)

Compensation & How to ApplyPathway Communications offers a competitive salary, benefits, and a collaborative work environment. Compensation is commensurate with experience.
Interested candidates should submit a resume and brief cover letter to careers@pathcom.com with the subject line "Facilities / Datacenter Caretaker."
Pathway Communications is an equal-opportunity employer. We welcome applications from all qualified individuals and are committed to creating an inclusive workplace.

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More about this job

Responsibilities

Maintain the office and datacenter in a safe, clean, and operationally ready condition through building upkeep, environmental monitoring, equipment handling, and physical security checks. Coordinate vendors and contractors, track maintenance work, and support datacenter operations, safety compliance, and emergency readiness.

Requirements

Requires at least two years of hands-on building maintenance or facilities support experience, familiarity with datacenter or server-room environments, and basic knowledge of structured cabling. Candidates must be able to perform physical tasks, work independently, follow through on issues, and hold a valid Ontario G or G2 driver's licence; trade certification or a related college diploma is preferred.

Skills

Building Maintenance
Facilities Support
Datacenter Housekeeping
Environmental Monitoring
Structured Cabling
Cable Management
Server and Network Equipment Installation
Physical Security Checks
Vendor Coordination
Work Order Tracking
Inventory Management
Health and Safety Compliance
Access-Control Systems
Generator Testing
Independent Work

Benefits

Benefits

Visa sponsorship

Not detected in the job text

Keywords

Facilities Maintenance
Datacenter Operations
Tier III Datacenter
HVAC
Structured Cabling
Cat5e
Cat6
Fiber Optics
Patch Panels
Raised Floors
Environmental Monitoring
Temperature and Humidity Monitoring
Water Detection
Server Racks
Servers
Switches
UPS
PDUs
Cable Management
Generator Testing
Access-Control Systems
Card Readers
Intercoms
CCTV
WHMIS
Ontario Occupational Health and Safety Act
Ticketing Systems
Work Orders
Vendor Coordination
Preventive Maintenance

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