IT Intern (Engineering) – Junior Systems Administrator (Azure / Microsoft 365)
- Markham, ON, Canada
Internship
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Job details
- Job type
- Internship
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- Posting language
- English
- Posted
Original job description
IT Intern
Location: 95 Apple Creek Blvd, Markham, ON L3R 1C7 (On-site)
Term: Internship (Co-op) - 3 - 6 months (extendable)
Company: Pathway Communications
Summary
Pathway Communications is a leading Managed IT and Cybersecurity Services provider serving organizations across Canada. We are looking for an IT Intern who is eager to learn, gain hands-on experience, and build a career in IT.
Working alongside our Engineering team, you will support Microsoft 365, Azure, and Active Directory environments and assist with user onboarding and offboarding, RBAC-based access management, troubleshooting, documentation, and basic cloud administration. This internship provides practical exposure to real-world IT operations while helping you develop your technical, security, and problem-solving.
Key Responsibilities
Location: 95 Apple Creek Blvd, Markham, ON L3R 1C7 (On-site)
Term: Internship (Co-op) - 3 - 6 months (extendable)
Company: Pathway Communications
Summary
Pathway Communications is a leading Managed IT and Cybersecurity Services provider serving organizations across Canada. We are looking for an IT Intern who is eager to learn, gain hands-on experience, and build a career in IT.
Working alongside our Engineering team, you will support Microsoft 365, Azure, and Active Directory environments and assist with user onboarding and offboarding, RBAC-based access management, troubleshooting, documentation, and basic cloud administration. This internship provides practical exposure to real-world IT operations while helping you develop your technical, security, and problem-solving.
Key Responsibilities
- Assist with Microsoft 365 administration (users, groups, licenses, Teams, SharePoint basics)
- Support Exchange Online tasks (mailboxes, shared mailboxes, distribution groups, basic mail flow checks)
- Help manage Active Directory (accounts, groups, OUs, GPO basics, password resets)
- Perform access provisioning using RBAC (least privilege, role assignments, group-based access)
- Basic Azure tasks: resource inventory, tagging, user access, subscription/resource group organization (as assigned)
- Troubleshoot common issues (login/access, email, Teams, device connectivity, printing, VPN - depending on environment)
- Create and maintain documentation (runbooks, onboarding checklists, knowledge base articles)
- Assist with patching/maintenance tasks and basic monitoring checks
- Escalate incidents appropriately and provide clear updates to stakeholders
- Familiarity with Microsoft 365 and core concepts (users, licensing, Teams)
- Basic understanding of Active Directory and group-based access
- Basic understanding of RBAC and least privilege
- Comfort with Windows OS fundamentals and troubleshooting
- Strong communication, note-taking, and willingness to learn
- Exposure to Azure (Entra ID/Azure AD, subscriptions, resource groups)
- Familiarity with PowerShell (basic commands, user management)
- Understanding of security basics: MFA, Conditional Access concepts, password policies
- Experience with ticketing tools (ServiceNow, OTRS, Jira, etc.)
- Any certs/coursework: AZ-900, MS-900, SC-900, or equivalent
- Real-world administration of Azure + Microsoft 365 + AD
- Operational processes: ticket handling, change management, documentation
- Security best practices around access control and identity
- Currently enrolled in IT/Computer Science/Engineering (or recent graduate)
- Available for the internship term with a reliable schedule
More about this job
Responsibilities
Support Microsoft 365, Azure, and Active Directory administration, including user access, onboarding and offboarding, troubleshooting, and basic cloud tasks. Maintain operational documentation, assist with patching and monitoring, and escalate incidents with clear stakeholder updates.
Requirements
Applicants should be enrolled in IT, Computer Science, or Engineering, or be recent graduates, and be available for the internship term. Required capabilities include familiarity with Microsoft 365, basic knowledge of Active Directory and RBAC, Windows troubleshooting, communication, and a willingness to learn.
Skills
- Microsoft 365 Administration
- Azure
- Active Directory
- Role-Based Access Control
- Access Provisioning
- Windows Troubleshooting
- Exchange Online
- PowerShell
- User Onboarding and Offboarding
- Identity and Access Management
- Documentation
- Incident Escalation
- Microsoft Teams
- SharePoint
- Security Fundamentals
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Engineering
- Security & Safety
Keywords
- Microsoft 365
- Azure
- Active Directory
- Entra ID
- Azure AD
- Exchange Online
- Microsoft Teams
- SharePoint
- PowerShell
- Role-Based Access Control
- Least Privilege
- User Provisioning
- User Onboarding
- User Offboarding
- Group Policy
- Azure Subscriptions
- Resource Groups
- Multi-Factor Authentication
- Conditional Access
- Password Policies
- Ticket Handling
- Change Management
- Incident Escalation
- Patching
- Monitoring
- ServiceNow
- OTRS
- Jira
- AZ-900
- MS-900