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Pathway Communications

IT Intern (Engineering) – Junior Systems Administrator (Azure / Microsoft 365)

ON, Canada

Internship

Apply About employer

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Job details

Job type: Internship
Apply by: Jan 31, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

IT Intern
Location: 95 Apple Creek Blvd, Markham, ON L3R 1C7 (On-site)
Term: Internship (Co-op) - 3 - 6 months (extendable)
Company: Pathway Communications

Summary
Pathway Communications is a leading Managed IT and Cybersecurity Services provider serving organizations across Canada. We are looking for an IT Intern who is eager to learn, gain hands-on experience, and build a career in IT.
Working alongside our Engineering team, you will support Microsoft 365, Azure, and Active Directory environments and assist with user onboarding and offboarding, RBAC-based access management, troubleshooting, documentation, and basic cloud administration. This internship provides practical exposure to real-world IT operations while helping you develop your technical, security, and problem-solving.

Key Responsibilities

Assist with Microsoft 365 administration (users, groups, licenses, Teams, SharePoint basics)
Support Exchange Online tasks (mailboxes, shared mailboxes, distribution groups, basic mail flow checks)
Help manage Active Directory (accounts, groups, OUs, GPO basics, password resets)
Perform access provisioning using RBAC (least privilege, role assignments, group-based access)
Basic Azure tasks: resource inventory, tagging, user access, subscription/resource group organization (as assigned)
Troubleshoot common issues (login/access, email, Teams, device connectivity, printing, VPN - depending on environment)
Create and maintain documentation (runbooks, onboarding checklists, knowledge base articles)
Assist with patching/maintenance tasks and basic monitoring checks
Escalate incidents appropriately and provide clear updates to stakeholders

Required Skills (Must Have)

Familiarity with Microsoft 365 and core concepts (users, licensing, Teams)
Basic understanding of Active Directory and group-based access
Basic understanding of RBAC and least privilege
Comfort with Windows OS fundamentals and troubleshooting
Strong communication, note-taking, and willingness to learn

Nice to Have

Exposure to Azure (Entra ID/Azure AD, subscriptions, resource groups)
Familiarity with PowerShell (basic commands, user management)
Understanding of security basics: MFA, Conditional Access concepts, password policies
Experience with ticketing tools (ServiceNow, OTRS, Jira, etc.)
Any certs/coursework: AZ-900, MS-900, SC-900, or equivalent

What You’ll Learn

Real-world administration of Azure + Microsoft 365 + AD
Operational processes: ticket handling, change management, documentation
Security best practices around access control and identity

Qualifications

Currently enrolled in IT/Computer Science/Engineering (or recent graduate)
Available for the internship term with a reliable schedule

We encourage you to apply at recruitment@pathcom.com

Apply About employer

More about this job

Responsibilities

Support Microsoft 365, Azure, and Active Directory administration, including user access, onboarding and offboarding, troubleshooting, and basic cloud tasks. Maintain operational documentation, assist with patching and monitoring, and escalate incidents with clear stakeholder updates.

Requirements

Applicants should be enrolled in IT, Computer Science, or Engineering, or be recent graduates, and be available for the internship term. They should have familiarity with Microsoft 365, basic knowledge of Active Directory and RBAC, Windows troubleshooting skills, and strong communication and note-taking abilities.

Skills

Microsoft 365 Administration
Azure Administration
Active Directory
Role-Based Access Control
Least Privilege
Windows Troubleshooting
Exchange Online
User Onboarding and Offboarding
Access Provisioning
PowerShell
Identity and Access Management
Multi-Factor Authentication
Conditional Access
Technical Documentation
Incident Escalation
Communication

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Azure
Active Directory
Entra ID
Azure AD
Exchange Online
Teams
SharePoint
PowerShell
Role-Based Access Control
Least Privilege
User Onboarding
User Offboarding
Access Provisioning
Identity and Access Management
Multi-Factor Authentication
Conditional Access
Group Policy
Windows
Cloud Administration
Troubleshooting
Patching
Monitoring
Ticket Handling
Change Management
Runbooks
Knowledge Base
AZ-900
MS-900
SC-900

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