IT Intern (Engineering) – Junior Systems Administrator (Azure / Microsoft 365)
- ON, Canada
Internship
Applications open in a new tab.
Job details
- Job type
- Internship
- Apply by
- Posting language
- English
- Posted
Original job description
IT Intern
Location: 95 Apple Creek Blvd, Markham, ON L3R 1C7 (On-site)
Term: Internship (Co-op) - 3 - 6 months (extendable)
Company: Pathway Communications
Summary
Pathway Communications is a leading Managed IT and Cybersecurity Services provider serving organizations across Canada. We are looking for an IT Intern who is eager to learn, gain hands-on experience, and build a career in IT.
Working alongside our Engineering team, you will support Microsoft 365, Azure, and Active Directory environments and assist with user onboarding and offboarding, RBAC-based access management, troubleshooting, documentation, and basic cloud administration. This internship provides practical exposure to real-world IT operations while helping you develop your technical, security, and problem-solving.
Key Responsibilities
Required Skills (Must Have)
Nice to Have
What You’ll Learn
Location: 95 Apple Creek Blvd, Markham, ON L3R 1C7 (On-site)
Term: Internship (Co-op) - 3 - 6 months (extendable)
Company: Pathway Communications
Summary
Pathway Communications is a leading Managed IT and Cybersecurity Services provider serving organizations across Canada. We are looking for an IT Intern who is eager to learn, gain hands-on experience, and build a career in IT.
Working alongside our Engineering team, you will support Microsoft 365, Azure, and Active Directory environments and assist with user onboarding and offboarding, RBAC-based access management, troubleshooting, documentation, and basic cloud administration. This internship provides practical exposure to real-world IT operations while helping you develop your technical, security, and problem-solving.
Key Responsibilities
- Assist with Microsoft 365 administration (users, groups, licenses, Teams, SharePoint basics)
- Support Exchange Online tasks (mailboxes, shared mailboxes, distribution groups, basic mail flow checks)
- Help manage Active Directory (accounts, groups, OUs, GPO basics, password resets)
- Perform access provisioning using RBAC (least privilege, role assignments, group-based access)
- Basic Azure tasks: resource inventory, tagging, user access, subscription/resource group organization (as assigned)
- Troubleshoot common issues (login/access, email, Teams, device connectivity, printing, VPN - depending on environment)
- Create and maintain documentation (runbooks, onboarding checklists, knowledge base articles)
- Assist with patching/maintenance tasks and basic monitoring checks
- Escalate incidents appropriately and provide clear updates to stakeholders
Required Skills (Must Have)
- Familiarity with Microsoft 365 and core concepts (users, licensing, Teams)
- Basic understanding of Active Directory and group-based access
- Basic understanding of RBAC and least privilege
- Comfort with Windows OS fundamentals and troubleshooting
- Strong communication, note-taking, and willingness to learn
Nice to Have
- Exposure to Azure (Entra ID/Azure AD, subscriptions, resource groups)
- Familiarity with PowerShell (basic commands, user management)
- Understanding of security basics: MFA, Conditional Access concepts, password policies
- Experience with ticketing tools (ServiceNow, OTRS, Jira, etc.)
- Any certs/coursework: AZ-900, MS-900, SC-900, or equivalent
What You’ll Learn
- Real-world administration of Azure + Microsoft 365 + AD
- Operational processes: ticket handling, change management, documentation
- Security best practices around access control and identity
- Currently enrolled in IT/Computer Science/Engineering (or recent graduate)
- Available for the internship term with a reliable schedule
More about this job
Responsibilities
Support Microsoft 365, Azure, and Active Directory administration, including user access, onboarding and offboarding, troubleshooting, and basic cloud tasks. Maintain operational documentation, assist with patching and monitoring, and escalate incidents with clear stakeholder updates.
Requirements
Applicants should be enrolled in IT, Computer Science, or Engineering, or be recent graduates, and be available for the internship term. They should have familiarity with Microsoft 365, basic knowledge of Active Directory and RBAC, Windows troubleshooting skills, and strong communication and note-taking abilities.
Skills
- Microsoft 365 Administration
- Azure Administration
- Active Directory
- Role-Based Access Control
- Least Privilege
- Windows Troubleshooting
- Exchange Online
- User Onboarding and Offboarding
- Access Provisioning
- PowerShell
- Identity and Access Management
- Multi-Factor Authentication
- Conditional Access
- Technical Documentation
- Incident Escalation
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Engineering
- Security & Safety
Keywords
- Microsoft 365
- Azure
- Active Directory
- Entra ID
- Azure AD
- Exchange Online
- Teams
- SharePoint
- PowerShell
- Role-Based Access Control
- Least Privilege
- User Onboarding
- User Offboarding
- Access Provisioning
- Identity and Access Management
- Multi-Factor Authentication
- Conditional Access
- Group Policy
- Windows
- Cloud Administration
- Troubleshooting
- Patching
- Monitoring
- Ticket Handling
- Change Management
- Runbooks
- Knowledge Base
- AZ-900
- MS-900
- SC-900