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Added 3 mins ago
B&
Industrial Cybersecurity Senior Consultant 1
Black & Veatch
Markham, ON
- Full-time
…hands-on role, blending technical capabilities with analysis and customer guidance. The role requires a wide range of duties, including onsite assessments, customer relationship management,…
Added 3 mins ago
P
Technical Sales Engineer (Electrical Power Solutions) (LB0010)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…solutions, is seeking a Technical Sales Leader / Regional Sales Manager to take ownership of a critical product line: Load…
Added 4 mins ago
Retail Experience Lead
Fire & Flower Inc.
Westlock, AB
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 19 mins ago
UO
Platform Engineering Manager
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
Supports the Senior manager in onboarding new team members, monitoring Jira and ServiceNow queues and ensuring the operational and project documentation is updated
Added 19 mins ago
UO
Applications Technical Lead
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
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Added 19 mins ago
TM
Client Service Project Manager - Financial Print (2nd Shift)
Toppan Merrill
Toronto, ON
- $20 to $40 CAD / hour
- Full-time
…best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital…
Added 19 mins ago
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IT Architect II
TD
Mississauga, ON · Toronto, ON
- Full-time
Added 19 mins ago
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Actuarial Analyst II
TD
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- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 19 mins ago
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Senior Group Manager, Audit (ATH 1146)
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Toronto, ON
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Added 19 mins ago
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Customer Experience Associate
TD
Vaughan, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 19 mins ago
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Bilingual Client Success Coordinator (Channel Partnerships)
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Toronto, ON
- Full-time
…smoothly. You'll manage incoming partner inquiries, coordinate onboarding for new groups, prepare recurring reports, and help troubleshoot issues as they come up. You'll work closely with…
Added 34 mins ago
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Senior Group Manager, Audit (ATH 1146)
TD
Toronto, ON
- Full-time
People Manager role that generally manages a team of Audit professionals / specialists
Added 34 mins ago
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Human Resources Generalist
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- Full-time
…administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 34 mins ago
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Project Manager – Security Systems Integration | Chargé(e) de projets – Intégration de systèmes de sécurité (PM-001)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Project Manager – Security Systems Integration
Added 34 mins ago
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End-User Support Specialist – 1 year contract
Pinchin Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
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Added 34 mins ago
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Sales Manager
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- Full-time
…building a collaborative, growth minded culture. With expanding customer relationships and increasing demand across the country, the organization is entering an exciting phase of commercial…
Added 34 mins ago
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Senior Account Manager
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Toronto, ON
- Full-time
The Senior Account Manager will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will…
Added 34 mins ago
Industrial Cybersecurity Senior Consultant 1
Black & Veatch Family of Companies
Markham, ON
…hands-on role, blending technical capabilities with analysis and customer guidance. The role requires a wide range of duties, including onsite assessments, customer relationship management,…
Added 34 mins ago
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Sales Consultant Trainee
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Added 49 mins ago
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End-User Support Specialist – 1 year contract
Pinchin in Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
Pinchin is seeking a skilled End-User Support Specialist to join our IT Team in Mississauga, ON. Reporting to the Manager, IT Support, this role is ideal for someone who enjoys hands-on…
Added 49 mins ago
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Bilingual Customer Success Manager
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Added 49 mins ago
WhereTo - Senior Product Manager - Canada, Virtua
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Added 1 hour ago
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Delivery Manager – Personalization and Marketing (7 months contract)
Sobeys
Toronto, ON
- Contract
Delivery Manager – Personalization and Marketing
Added 1 hour ago
CI
Senior Account Manager
Citylitics Inc.
Toronto, ON
- Full-time
The Senior Account Manager will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will…
Added 1 hour ago
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Manager Grocery - FreshCo Winkler
Sobeys
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- Full-time
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…

Patterson Companies, Inc.

Information Systems & Technical Support

Cambridge, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 1-3 years of desktop support, help desk, or similar hands-on IT experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

Kane Veterinary Supplies is a Canadian wholesale distributor and manufacturer agent, providing excellence in distribution of the highest quality, cutting edge, value-laden products to the pet retail, veterinary, agricultural, and equine markets across Canada.

Position Summary

Kane Veterinary Supplies is seeking an IT Support Specialist to serve as the primary onsite IT support contact for its Cambridge location. This role provides hands-on support for office and warehouse employees, maintains end-user equipment and local network infrastructure, and assists with business systems including AIMS ERP and the Warehouse Management System (WMS). The specialist works independently onsite while coordinating with the Edmonton-based Information Systems team.

Work may involve moving and installing equipment and accessing network hardware. Occasional after-hours support may be required for planned maintenance or urgent incidents.

Technical Support & Troubleshooting

Provide first- and second-level onsite support for staff and coordinate escalations with the IT team.
Diagnose Windows desktop and laptop, printer, peripheral, software, and connectivity issues.
Support Microsoft 365, email, and other company applications; document requests and resolutions.
Provide practical user guidance and follow up to ensure issues are resolved.

Hardware Setup & Maintenance

Prepare, configure, deploy, and replace PCs, laptops, printers, scanners, and accessories.
Set up new-employee workstations and maintain hardware inventory and equipment assignments.
Support warehouse workstations, barcode scanners, handheld devices, and label printers.
Coordinate hardware warranty repairs and perform routine maintenance.

User Accounts & Access

Create, update, and disable user accounts according to approved onboarding/offboarding processes.
Administer Active Directory accounts, group memberships, and appropriate access permissions.
Configure and troubleshoot Remote Desktop and VPN access.
Set up and maintain AIMS ERP, WMS, Microsoft 365, and other approved application accounts.

Network & Infrastructure

Assist with installation, replacement, and troubleshooting of wireless access points, managed switches, routers, Ethernet connections, and cabling.
Troubleshoot wired and wireless connectivity using basic TCP/IP, DNS, DHCP, and LAN diagnostics.
Support office and warehouse network availability; coordinate complex changes with Edmonton IT.
Act as the primary onsite IT contact during network outages, server issues, and other critical technology incidents; perform initial diagnostics, communicate status, and assist with recovery under the direction of the Edmonton-based IT team.

Business Applications & IT Operations

Support AIMS ERP, WMS, and other business applications, including logins, access, and basic troubleshooting.
Coordinate with internal teams and software vendors on issues, updates, and deployments.
Assist with workstation updates, endpoint protection, documentation, and IT asset management.
Support IT projects, system rollouts, testing, and other duties assigned by the Information Systems Manager.

Required Qualifications

Diploma in IT or a related field, or equivalent practical experience.
1-3 years of desktop support, help desk, or similar hands-on IT experience.
Working knowledge of Windows 10/11, Microsoft 365, Active Directory, VPN, and Remote Desktop.
Basic networking knowledge (TCP/IP, DNS, DHCP, LAN, Wi-Fi) and experience troubleshooting printers and PCs.
Strong customer service, organization, communication, and independent troubleshooting skills.
Ability to work full-time onsite at the Cambridge, Ontario location.

Preferred Qualifications

Experience with ERP/WMS applications, warehouse technology, and label/barcode equipment.
Familiarity with Ubiquiti UniFi, managed switches, Windows Server, or PowerShell.
Experience in distribution or warehouse environments; CompTIA or Microsoft certifications.

Employment: Full-time, permanent Work arrangement: 100% onsite Reports to: Information Systems Manager

PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $46,300.00 - $63,366.67

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More about this job

Responsibilities

Provide onsite first- and second-level IT support to office and warehouse employees, maintaining end-user devices, accounts, applications, and local network infrastructure. Support AIMS ERP and WMS operations, assist with IT projects and incidents, and coordinate escalations and complex technical work with the Edmonton-based Information Systems team.

Requirements

Requires a diploma in IT or a related field, or equivalent practical experience, and 1–3 years of hands-on desktop support or help desk experience. Candidates should have working knowledge of Windows 10/11, Microsoft 365, Active Directory, VPN, Remote Desktop, and basic networking, along with strong customer service and troubleshooting skills.

Skills

Windows Desktop Support
Microsoft 365
Active Directory
Hardware Setup And Maintenance
IT Troubleshooting
TCP/IP
DNS
DHCP
LAN And Wi-Fi
VPN
Remote Desktop
Printer Support
ERP And WMS Support
User Account Administration
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Windows 10/11
Microsoft 365
Active Directory
AIMS ERP
Warehouse Management System (WMS)
TCP/IP
DNS
DHCP
LAN
Wi-Fi
VPN
Remote Desktop
Ubiquiti UniFi
Managed Switches
Windows Server
PowerShell
Barcode Scanners
Handheld Devices
Label Printers
Endpoint Protection
IT Asset Management
Desktop Support
Help Desk
Hardware Troubleshooting
Network Troubleshooting
Distribution
Warehouse Technology
CompTIA Certifications
Microsoft Certifications

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