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Added 1 min ago
Warehouse Automation Specialist
Hilton Food Group Plc
Brantford, ON
…accuracy and product availability to support production and customer service…
Added 1 min ago
Warehouse Automation Lead
Hilton Food Group Plc
Brantford, ON
Support production, shipping, and customer service through accurate inventory and reliable systems
Added 1 min ago
TH
Front End Associate Part -Time 7062 Clareview
The Home Depot Canada
AB · Edmonton, AB
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 16 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Winnipeg, MB
- Part-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Added 1 hour ago
Packaging and Labels Operator
Hilton Food Group Plc
Brantford, ON
Verify labels against production schedules, customer specifications, and product requirements prior to release.
Added 1 hour ago
W
(CAN) Caissier
Walmart
St.-Romuald, QC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
Canadian Commercial Manager
Sipcam Agro USA
Canada
The Canadian Commercial Manager will build and lead all business in the Canadian market. The priorities of this position to work with customers to achieve sales objectives and manage the…
Added 1 hour ago
T
TD Insurance, Legal Assistant III
TD
Saint John, NB
- Full-time
…‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized…
Added 1 hour ago
Assistant Branch Manager
Money Mart
Toronto, ON
Assistant Branch Managers help the Branch Manager lead the day-to-day success of a Money Mart branch while staying hands-on with customer service, sales, financial service transactions,…
Added 1 hour ago
GardaWorld - Edmonton - Technical Support Team Lead - in person
GardaWorld
Edmonton, AB
Reporting To: Senior Customer Experience Manager
Added 1 hour ago
MI
Truck Driver - Day Shift
Magna International
Bradford West Gwillimbury, ON
- Full-time
· Carry out all duties focusing on the goal of internal and external customer satisfaction
Added 2 hours ago
SC
Sales Associate
Staples Canada
Corner Brook, NL
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 2 hours ago
FP
Project Manager
Fire Protection Inc (Edmonton)
AB · Edmonton, AB
- Full-time
As the Fire Alarm Project Manager, you will oversee fire alarm installation projects from estimating and planning through execution and close-out. Working closely with leadership, you will…
Added 2 hours ago
SG
Electrical Engineer & Project Manager, BESS
Socomec Group
Brampton, ON
- Full-time
…system architecture and applications to integration with the customer system overarching electrical, electrochemical, and automation areas. This position will be also responsible for the…
Added 2 hours ago
SA
Finance & Insurance Manager
Steele Auto Group
Hebbville, NS
- Full-time
Bridgewater Volkswagen is looking for a Finance & Insurance Manager who is ready to take the wheel and make a real impact. At Bridgewater Volkswagen, you won’t just be moving paper, you…
Added 3 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Montreal, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 3 hours ago
CO
Supervisor of Workforce Planning
City of Cambridge Ontario
Cambridge, ON
- $97,048 to $118,348 CAD / year
- Full-time
Reporting to the Manager of Recruitment, Employee & Labour Relations, this leadership role is responsible for overseeing workforce planning, talent acquisition, recruitment, onboarding,…
Added 3 hours ago
EG
Manager, IT Operations
Etraveli Group
Toronto, ON
- Full-time
…services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service…
Added 3 hours ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Hamilton, ON
- Full-time
The HES Manager supports Health, Environment & Safety programs across Sunoco’s Canadian East Region operations. This role works closely with site leadership, unionized employees, and Joint…
Added 3 hours ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Hamilton, ON
- Full-time
The HES Manager supports Health, Environment & Safety programs across Sunoco’s Canadian East Region operations. This role works closely with site leadership, unionized employees, and Joint…
Added 3 hours ago
PC
Information Systems & Technical Support
Patterson Companies, Inc.
Cambridge, ON
- Full-time
Assist with workstation updates, endpoint protection, documentation, and IT asset management.
Added 4 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Montreal, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 4 hours ago
Supervisor, Visitor Experience (Program Admin Officer 3)
The Government of Nova Scotia
Shubenacadie, NS
…responsible for the development, management, conservation and protection of forest, parks and wildlife resources and the administration of the province's Crown land. Together we are working…
Added 6 hours ago
NF
Sales Team Manager - Calgary
Neilson Financial Services
Calgary, AB
- Full-time
We are seeking a Sales Team Manager with exceptional skills and talents. In this role, you will lead our team of Sales Advisors, cultivating a customer-centric, collaborative, and…
Added 6 hours ago
TH
Plumbing and Electrical Department Supervisor Full-Time - 7062 Clareview
The Home Depot Canada
AB · Edmonton, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…

Patterson Companies, Inc.

Information Systems & Technical Support

Cambridge, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 1-3 years of desktop support, help desk, or similar hands-on IT experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

Kane Veterinary Supplies is a Canadian wholesale distributor and manufacturer agent, providing excellence in distribution of the highest quality, cutting edge, value-laden products to the pet retail, veterinary, agricultural, and equine markets across Canada.

Position Summary

Kane Veterinary Supplies is seeking an IT Support Specialist to serve as the primary onsite IT support contact for its Cambridge location. This role provides hands-on support for office and warehouse employees, maintains end-user equipment and local network infrastructure, and assists with business systems including AIMS ERP and the Warehouse Management System (WMS). The specialist works independently onsite while coordinating with the Edmonton-based Information Systems team.

Work may involve moving and installing equipment and accessing network hardware. Occasional after-hours support may be required for planned maintenance or urgent incidents.

Technical Support & Troubleshooting

Provide first- and second-level onsite support for staff and coordinate escalations with the IT team.
Diagnose Windows desktop and laptop, printer, peripheral, software, and connectivity issues.
Support Microsoft 365, email, and other company applications; document requests and resolutions.
Provide practical user guidance and follow up to ensure issues are resolved.

Hardware Setup & Maintenance

Prepare, configure, deploy, and replace PCs, laptops, printers, scanners, and accessories.
Set up new-employee workstations and maintain hardware inventory and equipment assignments.
Support warehouse workstations, barcode scanners, handheld devices, and label printers.
Coordinate hardware warranty repairs and perform routine maintenance.

User Accounts & Access

Create, update, and disable user accounts according to approved onboarding/offboarding processes.
Administer Active Directory accounts, group memberships, and appropriate access permissions.
Configure and troubleshoot Remote Desktop and VPN access.
Set up and maintain AIMS ERP, WMS, Microsoft 365, and other approved application accounts.

Network & Infrastructure

Assist with installation, replacement, and troubleshooting of wireless access points, managed switches, routers, Ethernet connections, and cabling.
Troubleshoot wired and wireless connectivity using basic TCP/IP, DNS, DHCP, and LAN diagnostics.
Support office and warehouse network availability; coordinate complex changes with Edmonton IT.
Act as the primary onsite IT contact during network outages, server issues, and other critical technology incidents; perform initial diagnostics, communicate status, and assist with recovery under the direction of the Edmonton-based IT team.

Business Applications & IT Operations

Support AIMS ERP, WMS, and other business applications, including logins, access, and basic troubleshooting.
Coordinate with internal teams and software vendors on issues, updates, and deployments.
Assist with workstation updates, endpoint protection, documentation, and IT asset management.
Support IT projects, system rollouts, testing, and other duties assigned by the Information Systems Manager.

Required Qualifications

Diploma in IT or a related field, or equivalent practical experience.
1-3 years of desktop support, help desk, or similar hands-on IT experience.
Working knowledge of Windows 10/11, Microsoft 365, Active Directory, VPN, and Remote Desktop.
Basic networking knowledge (TCP/IP, DNS, DHCP, LAN, Wi-Fi) and experience troubleshooting printers and PCs.
Strong customer service, organization, communication, and independent troubleshooting skills.
Ability to work full-time onsite at the Cambridge, Ontario location.

Preferred Qualifications

Experience with ERP/WMS applications, warehouse technology, and label/barcode equipment.
Familiarity with Ubiquiti UniFi, managed switches, Windows Server, or PowerShell.
Experience in distribution or warehouse environments; CompTIA or Microsoft certifications.

Employment: Full-time, permanent Work arrangement: 100% onsite Reports to: Information Systems Manager

PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $46,300.00 - $63,366.67

Apply About employer

More about this job

Responsibilities

Provide onsite first- and second-level IT support to office and warehouse employees, maintaining end-user devices, accounts, applications, and local network infrastructure. Support AIMS ERP and WMS operations, assist with IT projects and incidents, and coordinate escalations and complex technical work with the Edmonton-based Information Systems team.

Requirements

Requires a diploma in IT or a related field, or equivalent practical experience, and 1–3 years of hands-on desktop support or help desk experience. Candidates should have working knowledge of Windows 10/11, Microsoft 365, Active Directory, VPN, Remote Desktop, and basic networking, along with strong customer service and troubleshooting skills.

Skills

Windows Desktop Support
Microsoft 365
Active Directory
Hardware Setup And Maintenance
IT Troubleshooting
TCP/IP
DNS
DHCP
LAN And Wi-Fi
VPN
Remote Desktop
Printer Support
ERP And WMS Support
User Account Administration
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Windows 10/11
Microsoft 365
Active Directory
AIMS ERP
Warehouse Management System (WMS)
TCP/IP
DNS
DHCP
LAN
Wi-Fi
VPN
Remote Desktop
Ubiquiti UniFi
Managed Switches
Windows Server
PowerShell
Barcode Scanners
Handheld Devices
Label Printers
Endpoint Protection
IT Asset Management
Desktop Support
Help Desk
Hardware Troubleshooting
Network Troubleshooting
Distribution
Warehouse Technology
CompTIA Certifications
Microsoft Certifications

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