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Added 11 days ago
NP
Senior Manager, Gas Origination
Northland Power Inc.
Toronto, ON
- Full-time
…all by bringing together industry experts to find solutions with an entrepreneurial…
Added 11 days ago
NP
Analyst, Market Operations and Optimization
Northland Power Inc.
Toronto, ON
- Full-time
…all by bringing together industry experts to find solutions with an entrepreneurial…
Added 11 days ago
C
FX Application Infrastructure Engineer, VIce President
Citi
Mississauga, ON
- Full-time
FX Technology is focused on delivering IT solutions to the FX Sales & Trading business. We have around 400 people with the core of our development effort based in the financial hubs of…
Added 11 days ago
C
Global Markets, Business Management, Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
…across multiple areas of Capital Markets. You'll work closely with an assigned day-to-day leader and contribute to a range of deliverables based on business priorities, including building…
Added 11 days ago
LM
Associate Software Developer (Node.js & Python)
Liberty Mutual Canada
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
We are seeking a motivated Associate Developer to join the Mighty Moose team, focused on API integrations and LLM-powered applications. Working under the guidance of senior developers, you…
Added 11 days ago
KC
Software Engineering Intern (January 2027)
Kepler Communications Inc.
Toronto, ON
- $29.75 to $39 CAD / hour
- Volunteer
…enabling a new era of data-driven intelligence and innovation. With 33 satellites launched to date, Kepler operates the first commercial optical data relay constellation, enabling…
Added 11 days ago
NE
Junior Developer - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
Participate in code reviews and collaborate with team members on development initiatives.
Added 11 days ago
A
Python AI Engineer (LOCAL to Quebec only)
Apptad
Montreal, QC
- Contract
Job Title: Python AI Engineer (LOCAL to Quebec only)
Added 11 days ago
PI
QA Developer, AI Assistant
Poka Inc.
Montreal, QC
- Full-time
Our connected worker platform is purpose-built for manufacturing and the wider industrial world, with industrial AI inside the shift, not on top of it. The result: frontline performance…
Added 11 days ago
A
SKYWISE AI Automation Developer
Airbus
Waterloo, ON
- Full-time
We are looking for a collaborative and technical AI Automation Developer to partner across value streams and business units to identify, design, and deploy AI-enabled automated workflows.…
Added 11 days ago
A
SKYWISE AI Automation Specialist
Airbus
Waterloo, ON
- Full-time
…of Enterprise AI and Business Applications. We work closely with the functional units of the business (ie. Human Resources, Legal, Sales, Procurement) to understand their outcomes,…
Added 11 days ago
M
Full-Stack Software Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Hands-on development experience with Python, Java, and React.
Added 11 days ago
QA Developer, AI Assistant
Poka EN
Montreal, QC · Quebec, QC
You're comfortable with several programming languages, including Python and TypeScript
Added 11 days ago
C
Global Markets, Business Management, Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
…across multiple areas of Capital Markets. You'll work closely with an assigned day-to-day leader and contribute to a range of deliverables based on business priorities, including building…
Added 11 days ago
IG
Model Risk Management Specialist
Infotree Global Solutions
Montreal, QC
- Contract
Duration: 03 Months of Contract with the possibility of extension
Added 11 days ago
B
Senior Software Developer
Bevertec
Toronto, ON
- Contract
We’re looking for an experienced professional with strong software development, cloud engineering, and DevOps skills to build, deploy, and support enterprise applications.
Added 11 days ago
WT
Data Engineer
Wissen Technology
Montreal, QC
- Full-time
We are looking for a Data Engineer with strong backend engineering fundamentals and hands‑on experience building scalable, high‑performance data pipelines. The ideal candidate comes from a…
Added 11 days ago
TT
Assistant Designer, Signals (13803)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Your application will also reveal technical experience with computer networking and system administration, including Red Hat Enterprise Linux and Windows Server operating environments;…
Added 11 days ago
FI
Staff Supply Chain Simulation Scientist
Fulfillment IQ
Toronto, ON
- $145,000 to $170,000 CAD / year
- Full-time
Experience with Python, simulation frameworks (SimPy, etc.).
Added 11 days ago
BI
Full-Stack Developer – Agentic AI
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for a Full-Stack Developer with experience in Angular, Spring Boot, and AI integration to build secure, AI-powered applications and streaming experiences.
Added 11 days ago
A
Gen AI - Prompt Engineer
Apptad
Montreal, QC
- Contract
The developer will be working within a machine learning team/squad. The team is working on developing Artificial Intelligence solutions including ML and Gen AI. The candidate should be…
Added 11 days ago
A
Java Fullstack with AI
Ampstek
Toronto, ON
- Contract
Full-Stack Developer: Angular, Spring Boot BFF, and APIs
Added 11 days ago
S
GenAI Python Developer
Synechron
Montreal, QC
- $80,000 to $90,000 CAD / year
- Full-time
We are looking for a skilled GenAI Python Developer with strong experience in Generative AI, Retrieval-Augmented Generation (RAG), Python API development, and databases. The ideal candidate…
Added 11 days ago
Advanced Technical Support Specialist CA MDT
Patterson-UTI
AB · Edmonton, AB
Act as an advanced technical escalation resource for Technical Support Specialists and assist with complex controls, software, networking, communications, configuration, and deployment…
Added 11 days ago
C
Analog and Mixed-Signal Modelling Architect (Masters or PhD New Grad)
Ciena
Ottawa, ON
- Full-time
This position emphasizes behavioral modeling using C++ and SystemC, tightly integrated with Python and MATLAB-based system simulations, firmware bring-up flows, and lab validation. You will…

Patterson-UTI

Advanced Technical Support Specialist CA MDT

AB, Canada
101 - 14535 118 Avenue NW, Edmonton, AB, T5L 2M7, Canada

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Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

Position Summary

The Advanced Technical Support Specialist is a senior individual-contributor role within the MDT Technical Support organization. The position retains the full frontline responsibilities of a Technical Support Specialist while adding advanced software troubleshooting, software development, integration, deployment, escalation, and Support engineering responsibilities. The role is intended as a technical career progression for Support employees who demonstrate the capability to operate beyond standard troubleshooting and configuration. The position participates in the MDT 24/7/365 rotating Support schedule and remains Support-first. It may be filled by an employee located in either Canada or the United States. Employment classification, compensation, benefits, and other employment terms are determined based on the employee's country of employment, applicable requirements, and company policies.

Key Responsibilities

Perform all core responsibilities of the Technical Support Specialist role, including Talkdesk coverage, Salesforce case ownership, remote troubleshooting, customer communication, P1 & P2 case response, and participation in the 24/7/365 Support rotation.

Act as an advanced technical escalation resource for Technical Support Specialists and assist with complex controls, software, networking, communications, configuration, and deployment issues.
Design, configure, test, deploy, and troubleshoot advanced MDT software configurations and non-standard field deployments.

Independently set up and operate simulation and test environments for troubleshooting, software and configuration testing, issue reproduction, and validation.

Support Software QA, Engineering, Quality, and Production with specialized testing and documented validation activities requiring advanced software, controls, configuration, or system-level knowledge.

Support special projects, prototype or new-product validation, system commissioning, and advanced Engineering QC activities when assigned, following established test requirements and documenting results.

Provide onsite technical support, training, and knowledge transfer to Production personnel for MDT software setup, configuration, testing, troubleshooting, and commissioning when the role is based at a company facility.
Configure and troubleshoot advanced communications, data interfaces, and system integrations between MDT products and third-party systems or equipment.

Support advanced software and data integrations across MDT products, customer environments, cloud services, and third-party systems where applicable.

Configure, validate, and support complex or non-standard software deployments, system architectures, and operational configurations.

Write, review, test, and maintain software, scripts, utilities, integrations, or automation used to support deployment, diagnostics, troubleshooting, or Support operations.

Use AI-assisted development tools where appropriate while remaining responsible for understanding, validating, testing, documenting, and supporting the resulting work.

Work closely with the Software Development Manager and Software QA Manager to follow approved coding, source-control, testing, security, QA, and release practices.

Participate in targeted Strike Team activities involving software bugs, advanced troubleshooting, reproduction, testing, configuration, limited development, and deployment validation.

Work with Azure DevOps work items when assigned or when the Support/Software workflow requires it, including providing technical evidence and maintaining appropriate work-item updates.

Identify repetitive Support activities that can be simplified or automated and develop reusable Support tools, diagnostic utilities, configuration aids, or processes.

Document advanced solutions and transfer knowledge to the broader Support team so advanced specialists do not become knowledge silos.

Help distinguish configuration, deployment, environment, hardware, communications, and software defect issues before escalation to core Software Development.

Qualifications

Demonstrated advanced technical support and troubleshooting capability across software, controls, networking, communications, and field systems.

Demonstrated software development or coding capability and ability to understand, modify, test, and support technical solutions.

Ability to independently work through complex integration and deployment requirements from problem definition through configuration, testing, implementation, and documentation.

Ability to work effectively with Software Development, QA, Engineering, and Support teams while maintaining Support operational priorities.

Ability to mentor and assist other Support Specialists through advanced technical issues without requiring formal people-management authority.

Ability to work within a 24/7/365 rotating support schedule, including assigned nights, weekends, and holidays.

Education / Experience / Knowledge & Skills

Technical diploma, degree, certification, or equivalent practical experience in computer science, software development, information technology, electronics, instrumentation, automation, or a related technical field.
Proficiency in one or more relevant programming or scripting languages such as C#, Python, PowerShell, JavaScript, or comparable technologies.
Working knowledge of APIs, data formats, source control, development workflows, and software testing practices.
Experience with industrial communications, system integration, data interfaces, and advanced software configuration.
Strong understanding of Windows systems, networking, IP communications, services, ports, and remote troubleshooting.
Experience with cloud/IoT data flows, databases, source control and development workflows, case-management/contact-center platforms, DAQ or control systems, or industrial technology is considered highly desirable.

Core Competencies

Advanced technical problem solving
Software development and technical automation
Systems integration and deployment
Technical ownership and independent execution
Escalation leadership and mentoring
Cross-functional collaboration with Software and QA
Documentation and knowledge transfer
Customer and operational focus

Success in This Role

Success is demonstrated by strong performance in normal Support operations together with the ability to resolve advanced technical issues, reduce unnecessary escalation into core Software Development, deliver reliable advanced configurations and integrations, create useful Support tools and automation, and transfer knowledge back into the broader Support team. Project and development activities must not prevent the employee from meeting assigned Support responsibilities.

The Evolving Oil Field Demands Evolving Service Providers

NexTier is a leading provider of integrated completions that employs sustainable practices and equipment to support our customers’ ESG goals while accelerating production in the most demanding US land basins.

Patterson-UTI is committed to a workplace free from discrimination and harassment, offering equal employment opportunities to all individuals regardless of personal characteristics protected by law. Employees are encouraged to report any concerns through multiple channels.

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More about this job

Responsibilities

Provide frontline technical support and advanced escalation assistance, including troubleshooting, configuring, testing, and deploying MDT software, integrations, and complex field systems. Develop and maintain support tools and automation, collaborate with Software, QA, Engineering, and Production teams, and document and share advanced solutions while meeting Support rotation responsibilities.

Requirements

Candidates should have advanced technical support and troubleshooting experience across software, controls, networking, communications, and field systems, along with demonstrated coding or software development capability. A technical diploma, degree, certification, or equivalent practical experience is sought, as are programming or scripting skills, knowledge of APIs and testing workflows, and the ability to work a 24/7/365 rotating schedule.

Skills

Advanced Technical Troubleshooting
Software Development
Programming and Scripting
Systems Integration
Software Deployment
Networking
Industrial Communications
APIs and Data Interfaces
Software Testing
Windows Systems
Cloud and IoT Data Flows
Technical Automation
Escalation Leadership
Mentoring
Documentation and Knowledge Transfer
Customer Support

Visa sponsorship

Not detected in the job text

Keywords

MDT Technical Support
Advanced Troubleshooting
Software Development
C#
Python
PowerShell
JavaScript
APIs
Source Control
Software Testing
Azure DevOps
Salesforce
Talkdesk
Windows Systems
Networking
IP Communications
Industrial Communications
System Integration
Cloud Services
IoT Data Flows
Databases
DAQ Systems
Control Systems
Software QA
Deployment Validation
Simulation and Test Environments
Technical Automation
Strike Team
Configuration Management
24/7/365 Support

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