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Added 58 mins ago
G
Quotations Specialist
Gescan
Winnipeg, MB
- Full-time
…expertise, and our family-oriented values to deliver the best service to our customers and…
Added 1 hour ago
Corporate Air Escalations Specialist - Toronto, Vancouver, Montreal
Flight Centre
Quebec, QC
Customer service and escalation resolution experience
Added 1 hour ago
L
Spécialiste Service Client | Customer Care Specialist Supply Chain
L'Oréal
Montreal, QC
- Full-time
Reporting to the Customer Care Logistics Manager, you lead the order-to-cash lifecycle for our Canadian retail accounts, acting as the key operational bridge between sales and physical…
Added 2 hours ago
FD
Customer Experience Specialist
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Mississauga, ON
- Full-time
The Customer Experience Specialist is the primary point of contact for customers from order entry through fulfillment, resolving questions and concerns with urgency, care, and a…
Added 2 hours ago
TP
Specialist, Supplier Relationship Management
Toronto Pearson International Airport
Toronto, ON
- Full-time
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 2 hours ago
RC
Sr. Sourcing and Contracts Specialist
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Burnaby, BC
- $120,000 to $145,000 CAD / year
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-Data analytics, sourcing, procurement systems, and customer service.
Added 2 hours ago
PV
Information Systems & Technical Support
Patterson Veterinary Supply
Cambridge, ON
- Full-time
Strong customer service, organization, communication, and independent troubleshooting skills.
Added 2 hours ago
AI
Nuclear Services Technologist
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- Full-time
…1000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation. Our customers…
Added 2 hours ago
ML
Sourcing Buyer
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Added 3 hours ago
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Added 4 hours ago
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Bilingual Client Solutions Specialist
Bilingual Source
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- $50,000 to $60,000 CAD / year
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Added 4 hours ago
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Resource Centre Employment Specialist- Full-Time-Calgary 1
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Added 6 hours ago
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Associate Specialist - Quotations
Wesco
Calgary, AB
- Full-time
Performs data entry and provides basic customer service once project is awarded.
Added 6 hours ago
P
Customer Experience Specialist – Reviews & Social Care
Pergolux
Remote, Canada
- $58,000 to $65,000 CAD / year
- Full-time
- Remote
As a Customer Experience Specialist – Reviews & Social Care, you will own the monitoring, public response coordination, and resolution follow-through for customer feedback across our US…
Added 6 hours ago
Warehouse Specialist
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…company policies and processes. Provide support to the Equipment Service Department with the replenishment of parts nationally and overall manage all Assets and Inventory. Support with the…
Added 7 hours ago
BI
Parts Specialist
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Added 7 hours ago
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Added 7 hours ago
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Licensed Diesel Truck Technician/Mechanic I
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…provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its…
Added 8 hours ago
Parts Shipper/Receiver (Aurora Ford Yellowknife)
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Added 9 hours ago
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Meeting and exceeding service KPIs, and responding to customer service requests and escalations
Added 10 hours ago
Order Fulfillment & Logistics Specialist
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Technogym Canada is growing! We are looking for an Order Fulfillment & Logistics Specialist to manage the end-to-end order processing cycle, from order entry to delivery. You will ensure…
Added 10 hours ago
Nuclear Services Technologist
ATS Automation
Cambridge, ON
…1000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation. Our customers…
Added 10 hours ago
UI
Automotive Parts Specialist
UAP Inc.
Airdrie, AB
- $21.6 to $28.8 CAD / hour
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NAPA in-store team members take pride in providing excellent customer service! Share your passion for customer service by becoming the face and voice of our store. Join a team that is…
Added 10 hours ago
TO
Customer Service Specialist - London, Ontario
Transdev Ontario Manitoba
London, ON
- Part-time
Voyago is hiring 2 part-time Customer Service Specialists, to fill existing openings, for our Logistics Centre in London, Ontario.
Added 10 hours ago
UI
Automotive Parts Specialist
UAP Inc.
Airdrie, AB
- $21.6 to $28.8 CAD / hour
- Full-time
NAPA in-store team members take pride in providing excellent customer service! Share your passion for customer service by becoming the face and voice of our store. Join a team that is…

Patterson Veterinary Supply

Information Systems & Technical Support

Cambridge, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 1-3 years of desktop support, help desk, or similar hands-on IT experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Kane Veterinary Supplies is a Canadian wholesale distributor and manufacturer agent, providing excellence in distribution of the highest quality, cutting edge, value-laden products to the pet retail, veterinary, agricultural, and equine markets across Canada.

Position Summary

Kane Veterinary Supplies is seeking an IT Support Specialist to serve as the primary onsite IT support contact for its Cambridge location. This role provides hands-on support for office and warehouse employees, maintains end-user equipment and local network infrastructure, and assists with business systems including AIMS ERP and the Warehouse Management System (WMS). The specialist works independently onsite while coordinating with the Edmonton-based Information Systems team.

Work may involve moving and installing equipment and accessing network hardware. Occasional after-hours support may be required for planned maintenance or urgent incidents.

Technical Support & Troubleshooting

Provide first- and second-level onsite support for staff and coordinate escalations with the IT team.
Diagnose Windows desktop and laptop, printer, peripheral, software, and connectivity issues.
Support Microsoft 365, email, and other company applications; document requests and resolutions.
Provide practical user guidance and follow up to ensure issues are resolved.

Hardware Setup & Maintenance

Prepare, configure, deploy, and replace PCs, laptops, printers, scanners, and accessories.
Set up new-employee workstations and maintain hardware inventory and equipment assignments.
Support warehouse workstations, barcode scanners, handheld devices, and label printers.
Coordinate hardware warranty repairs and perform routine maintenance.

User Accounts & Access

Create, update, and disable user accounts according to approved onboarding/offboarding processes.
Administer Active Directory accounts, group memberships, and appropriate access permissions.
Configure and troubleshoot Remote Desktop and VPN access.
Set up and maintain AIMS ERP, WMS, Microsoft 365, and other approved application accounts.

Network & Infrastructure

Assist with installation, replacement, and troubleshooting of wireless access points, managed switches, routers, Ethernet connections, and cabling.
Troubleshoot wired and wireless connectivity using basic TCP/IP, DNS, DHCP, and LAN diagnostics.
Support office and warehouse network availability; coordinate complex changes with Edmonton IT.
Act as the primary onsite IT contact during network outages, server issues, and other critical technology incidents; perform initial diagnostics, communicate status, and assist with recovery under the direction of the Edmonton-based IT team.

Business Applications & IT Operations

Support AIMS ERP, WMS, and other business applications, including logins, access, and basic troubleshooting.
Coordinate with internal teams and software vendors on issues, updates, and deployments.
Assist with workstation updates, endpoint protection, documentation, and IT asset management.
Support IT projects, system rollouts, testing, and other duties assigned by the Information Systems Manager.

Required Qualifications

Diploma in IT or a related field, or equivalent practical experience.
1-3 years of desktop support, help desk, or similar hands-on IT experience.
Working knowledge of Windows 10/11, Microsoft 365, Active Directory, VPN, and Remote Desktop.
Basic networking knowledge (TCP/IP, DNS, DHCP, LAN, Wi-Fi) and experience troubleshooting printers and PCs.
Strong customer service, organization, communication, and independent troubleshooting skills.
Ability to work full-time onsite at the Cambridge, Ontario location.

Preferred Qualifications

Experience with ERP/WMS applications, warehouse technology, and label/barcode equipment.
Familiarity with Ubiquiti UniFi, managed switches, Windows Server, or PowerShell.
Experience in distribution or warehouse environments; CompTIA or Microsoft certifications.

Employment: Full-time, permanent Work arrangement: 100% onsite Reports to: Information Systems Manager

PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $46,300.00 - $63,366.67

Apply About employer

More about this job

Responsibilities

Provide onsite first- and second-level IT support to office and warehouse employees, troubleshooting computers, applications, printers, user access, and network connectivity. Maintain end-user equipment and local infrastructure, support AIMS ERP and WMS, and coordinate incidents, escalations, and IT projects with the Edmonton-based team.

Requirements

Requires a diploma in IT or a related field, or equivalent practical experience, and 1–3 years of hands-on desktop support or help desk experience. Candidates need working knowledge of Windows 10/11, Microsoft 365, Active Directory, VPN, Remote Desktop, and basic networking, along with strong customer service and independent troubleshooting skills.

Skills

Windows Desktop Support
Microsoft 365
Active Directory
Basic Networking
TCP/IP
DNS
DHCP
VPN
Remote Desktop
Hardware Deployment
Printer Troubleshooting
ERP Support
Warehouse Management Systems
User Account Administration
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Windows 10/11
Microsoft 365
Active Directory
AIMS ERP
Warehouse Management System
WMS
TCP/IP
DNS
DHCP
LAN
Wi-Fi
VPN
Remote Desktop
Ubiquiti UniFi
Managed Switches
Windows Server
PowerShell
Barcode Scanners
Handheld Devices
Label Printers
Endpoint Protection
IT Asset Management
Hardware Deployment
Network Troubleshooting
Desktop Support
Help Desk
Warehouse Technology
CompTIA
Microsoft Certifications

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