Regional Service Manager

This is a fantastic opportunity to be a part of the future of agriculture and play an essential role in the support of our Service Departments. As a Regional Service Manager you will work with the Service Managers to optimize service operations. In one of Canada’s top John Deere dealer organizations you will deliver quality work in a friendly and collaborative environment that encourages learning and growth.

Responsibilities

• Support Service Managers with their operations, budgeting, staffing activities, and opportunities for efficiencies
• Connect with service teams to ensure adequate support for day-to-day activities
• Implement and promote consistent messages for all processes/procedures
• Build relationships with all departments
• Collaborate with supplier partners to maximize returns on special allowances and warranties
• Mentor/coach new and existing service teams at all levels to promote consistent communication and standards of quality work 
• Frequent travel to all locations in region with focus on locations requiring extra guidance
• Analyze regional financial metrics to ensure meeting or exceeding goals
• Perform other duties as assigned (reports, assignments etc.) by the Director of Service Operations
• Provide support with marketing initiatives  
• Assist Managers & Training team in developing, presenting, and participating in training plans
• Fill in as needed when Service Manager or Service Writer in region are away, or role is vacant

Requirements

• 5+ years experience as a manager of a high performing Service or Branch operations
• Experience in the Ag industry
• Proven experience leading/developing/motivating others
• Exceptional customer service, interpersonal, and communication skills
• Results-oriented, strong work ethic, analytical
• Positive attitude and empathetic
• Self-aware with high level of Emotional Intelligence (EQ)
• Valid driver’s licence, ability to travel and work flexible or extended hours