Service Desk Technician Level I
- Langley (District), BC, Canada
- Langley, BC, Canada
$54,909.00 - $68,636.00 · Full-time
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Job details
- Pay
- $54,909.00 - $68,636.00
- Job type
- Full-time
- Apply by
- Experience
- A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.
- Posting language
- English
- Posted
Original job description
Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.
Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.
We have an exciting opportunity for a full-time Service Desk Technician Level I to join our IT team in Langley, BC.
Reporting to the Manager, IT Service Desk, you will provide first-level incident support and resolution for business applications and hardware.
You will be responsible for:
In addition to a highly competitive salary, we offer free parking, exclusive team member offers, employee assistance and health and wellness programs and opportunities for development and career progression.
Compensation Details:
$54,909.00 - $68,636.00
The compensation offered for this position will take into consideration location, education, skills, experience and other factors.
Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.
We have an exciting opportunity for a full-time Service Desk Technician Level I to join our IT team in Langley, BC.
Reporting to the Manager, IT Service Desk, you will provide first-level incident support and resolution for business applications and hardware.
You will be responsible for:
- Providing first-level support and resolution for incidents related to Business Applications and Hardware.
- Troubleshooting issues involving Operating Systems, Applications, Networks, Internet connectivity, Email, Input and Output devices.
- Resolving problems through phone, Email, remote connection, and instant messaging.
- Utilizing knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to resolution.
- Escalating unresolved issues to Level 2 and Level 3 resources promptly and efficiently.
- Documenting and updating information in the ticketing system as required.
- Following up with end users to provide status updates and confirm resolution satisfaction.
- Collaborating with IT team members to ensure compliance with policies, procedures, and guidelines of the IT Department.
- A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.
- Very organized, with strong time management skills and the ability to manage multiple priorities in a fast-paced environment.
- A strategic and results-oriented thinker with strong problem-solving abilities.
- An excellent communicator, both verbal and written.
In addition to a highly competitive salary, we offer free parking, exclusive team member offers, employee assistance and health and wellness programs and opportunities for development and career progression.
Compensation Details:
$54,909.00 - $68,636.00
The compensation offered for this position will take into consideration location, education, skills, experience and other factors.
More about this job
Responsibilities
Provide first-level support and resolve incidents involving business applications, hardware, operating systems, networks, email, and related devices through phone, email, remote connection, and instant messaging. Document and escalate unresolved issues, follow up with users, and collaborate with IT colleagues to ensure compliance with departmental policies and procedures.
Requirements
Applicants need a degree or diploma in Computer Science or Information Technology, or at least one year of relevant Help Desk or IT Service Desk experience. The role also calls for strong organization, time management, problem-solving, communication, and the ability to manage multiple priorities in a fast-paced environment.
Skills
- First-Level Incident Support
- Hardware Troubleshooting
- Business Application Support
- Operating Systems
- Network Troubleshooting
- Internet Connectivity Troubleshooting
- Email Support
- Input And Output Devices
- Remote Support
- Knowledge Base Research
- Ticket Documentation
- Incident Escalation
- Customer Communication
- Problem-Solving
- Time Management
- Organization
Benefits
- Free Parking
- Exclusive Team Member Offers
- Employee Assistance Program
- Health And Wellness Programs
- Development Opportunities
- Career Progression Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Retail
Keywords
- IT Service Desk
- Help Desk
- Incident Support
- Incident Resolution
- Business Applications
- Hardware
- Operating Systems
- Networks
- Internet Connectivity
- Input And Output Devices
- Remote Connection
- Instant Messaging
- Knowledge Bases
- FAQs
- Ticketing System
- Incident Escalation
- End-User Support
- IT Policies
- IT Procedures
- Computer Science
- Information Technology