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Added 3 mins ago
Senior Manager, Lifecycle Marketing
Toast
Canada
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.…
Added 3 mins ago
Payroll Administrator
Health Sciences North
ON · Sudbury, ON
Provide administrative support to Payroll’s day-to-day activities for HSN.
Added 3 mins ago
Digital & eCommerce Specialist
Brewers Retail Inc
Bolton, ON
We are currently searching for a Digital & eCommerce Specialist, reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital &…
Added 18 mins ago
R&
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
- Contract
Prime Hires is seeking a skilled Operations Officer I to join our client in support of an existing vacancy.
Added 18 mins ago
HI
Information Security Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Support in reviewing Security Assessment for new tools and technology implementation for HIROC by completing Cloud Security Assessment and AI Assessment as needed. Potentially work with a…
Added 18 mins ago
B
Account Manager, MedSpa
Beautifi
Vancouver, BC
- Full-time
Beautifi is seeking a motivated Account Manager to convert new prospects into active accounts, promote program adoption, and retain, grow, and continue to activate our existing partner…
Added 18 mins ago
Senior Corporate Accountant
Destination Canada
Vancouver, BC
Reporting to the Manager, Finance, the Senior Corporate Accountant supports the accurate, timely and consistent delivery of Destination Canada’s financial reporting and period-end close…
Added 18 mins ago
O
Company Security Officer
Optiv
Ottawa, ON · Toronto, ON
- $103,000 to $137,000 CAD / year
- Full-time
Provide security guidance and support to Legal, Procurement, Information Technology, and Project Teams.
Added 18 mins ago
T
Performance Engineering Lead
TD
Mississauga, ON · Toronto, ON
- Full-time
Understand Non-Functional Requirements and the underlying application Architecture and technology stack, to ensure overall Performance coverage across various systems.
Added 18 mins ago
T
Software Engineer II (Systems Support)
TD
Toronto, ON
- Full-time
The Software Engineer II is responsible for providing leadership, technical expertise, and operational support within the Credit Platform team. They will ensures the reliability, stability,…
Added 18 mins ago
N
Senior DevOps Engineer
Nelnet
Mississauga, ON · CAN - MISSISSAUGA
- Full-time
…value of GitOps, DevOps, and DevSecOps. We are building a Cloud Application Platform team to accelerate our migration out of the datacenter and fuel our modernization. Our team believes the…
Added 33 mins ago
PH
Coding Application Specialist, Coding Services
Providence Healthcare
Surrey, BC
- Other
…residents, families, visitors and staff.Reporting to the Regional Manager, Coding Information Systems and Projects, and working closely with the Coding Leadership Team and Coding team, Data…
Added 33 mins ago
MI
Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
Operate and oversee reconciliation technology to deliver Investment Manager positions and profit & loss reconciliations.
Added 33 mins ago
RB
Manager, Product Control
Royal Bank of Canada
Toronto, ON
- Full-time
As a Manager Product Control, you will be responsible to provide quality analytical support to the Capital Markets’ Treasury Services Product Control area by performing daily and monthly…
Added 33 mins ago
RB
Manager, AML Model Testing
Royal Bank of Canada
Toronto, ON
- Full-time
In support of RBC’s commitment to maintaining a robust enterprise AML Program, the AML Model Testing Manager will support the ongoing AML model development testing process to ensure the…
Added 48 mins ago
YS
Information and Communications Technology (ICT) Supervisor
Yemen ShortList
Aden
- Contract
…equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and…
Added 48 mins ago
TT
Senior Analyst, Performance Reporting (13928)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
- Full-time
Reporting to the Senior Manager, Governance and Assurance, the Senior Analyst is responsible for developing and maintaining business performance reporting for the Commercial Management team…
Added 48 mins ago
MI
Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
Operate and oversee reconciliation technology to deliver Investment Manager positions and profit & loss reconciliations.
Added 48 mins ago
CL
Purchaser
CCL Label
Toronto, ON · Etobicoke, ON
- Full-time
…directly to the Technical Services & Technical Development Manager. This role is essential in ensuring the consistent supply of consumables and materials required to support uninterrupted…
Added 1 hour ago
F
Business Development Representative
Fortive
Toronto, ON
- Full-time
Sales background in technology is considered asset
Added 1 hour ago
RL
Software Programmer ( 6 months contract)
Romet Limited
ON · Mississauga, ON
- Full-time
Reporting directly to the ME and Facilities Manager, the Software Programmer will support and troubleshoot issues with the programming of production equipment. Will work with Mechanical and…
Added 1 hour ago
VP
System Integration Project Manager
Vista Projects
Calgary, AB
- Full-time
The System Integration Project Manager leads the delivery of SI projects at the intersection of engineering data, application development and emerging AI tooling. This role coordinates the…
Added 1 hour ago
Y
Associate Technical Account Manager
Yardi
Toronto, ON
- $69,600 to $73,100 CAD / year
- Full-time
…Residential Client Service's Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…

Pattison Food Group

Service Desk Technician Level I

Langley (District), BC, Canada
Langley, BC, Canada

$54,909.00 - $68,636.00 · Full-time

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Job details

Pay: $54,909.00 - $68,636.00
Job type: Full-time
Apply by: Dec 4, 2026
Experience: A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.

We have an exciting opportunity for a full-time Service Desk Technician Level I to join our IT team in Langley, BC.

Reporting to the Manager, IT Service Desk, you will provide first-level incident support and resolution for business applications and hardware.

You will be responsible for:

Providing first-level support and resolution for incidents related to Business Applications and Hardware.
Troubleshooting issues involving Operating Systems, Applications, Networks, Internet connectivity, Email, Input and Output devices.
Resolving problems through phone, Email, remote connection, and instant messaging.
Utilizing knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to resolution.
Escalating unresolved issues to Level 2 and Level 3 resources promptly and efficiently.
Documenting and updating information in the ticketing system as required.
Following up with end users to provide status updates and confirm resolution satisfaction.
Collaborating with IT team members to ensure compliance with policies, procedures, and guidelines of the IT Department.

You have:

A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.

You are:

Very organized, with strong time management skills and the ability to manage multiple priorities in a fast-paced environment.
A strategic and results-oriented thinker with strong problem-solving abilities.
An excellent communicator, both verbal and written.

What we offer:

In addition to a highly competitive salary, we offer free parking, exclusive team member offers, employee assistance and health and wellness programs and opportunities for development and career progression.

Compensation Details:

$54,909.00 - $68,636.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

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More about this job

Responsibilities

Provide first-level support and resolve incidents involving business applications, hardware, operating systems, networks, email, and related devices through phone, email, remote connection, and instant messaging. Document and escalate unresolved issues, follow up with users, and collaborate with IT colleagues to ensure compliance with departmental policies and procedures.

Requirements

Applicants need a degree or diploma in Computer Science or Information Technology, or at least one year of relevant Help Desk or IT Service Desk experience. The role also calls for strong organization, time management, problem-solving, communication, and the ability to manage multiple priorities in a fast-paced environment.

Skills

First-Level Incident Support
Hardware Troubleshooting
Business Application Support
Operating Systems
Network Troubleshooting
Internet Connectivity Troubleshooting
Email Support
Input And Output Devices
Remote Support
Knowledge Base Research
Ticket Documentation
Incident Escalation
Customer Communication
Problem-Solving
Time Management
Organization

Benefits

Free Parking
Exclusive Team Member Offers
Employee Assistance Program
Health And Wellness Programs
Development Opportunities
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Help Desk
Incident Support
Incident Resolution
Business Applications
Hardware
Operating Systems
Networks
Internet Connectivity
Email
Input And Output Devices
Remote Connection
Instant Messaging
Knowledge Bases
FAQs
Ticketing System
Incident Escalation
End-User Support
IT Policies
IT Procedures
Computer Science
Information Technology

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