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Added 41 mins ago
A
Program Manager, Retail Product Transformation and Operating Model Design [AQ-25792]
Aquent
Toronto, ON
- $65 to $95 CAD / hour
- Contract
Aquent is partnering with a leading Canadian retail organization seeking an experienced Program Manager to support a major enterprise transformation of product information, content, digital…
Added 56 mins ago
FT
Assistant Manager, Calgary Crowfoot
Fountain Tire
Calgary, AB
- Other
Looking to accelerate your career? Fountain Tire Calgary Crowfoot is looking for a highly motivated leader to join the team as an Assistant Manager!
Added 56 mins ago
FT
Automotive Service Advisor
Fountain Tire
Thunder Bay, ON
- Other
At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or…
Added 1 hour ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
LRO Staffing is partnering with a well-established national member-based organization to recruit a Manager, Events & Engagement for a full-time, permanent opportunity in Ottawa. This is an…
Added 1 hour ago
L
Interior Architect & Project Manager/Architecte d’intérieur & Gestionnaire de projets
Lodgo
Montreal, QC
- Full-time
As we grow, we are seeking an Interior Architect & Project Manager to lead interior design, renovation, and space transformation projects.
Added 1 hour ago
CH
Program Manager, Capital Projects – Minor
Covenant Health Canada
AB · Edmonton, AB
- Temporary
As a Program Manager, Capital Projects - Minor with Covenant Health's Capital Management team, you will provide leadership and oversight for a provincial Project Management Office (PMO)…
Added 1 hour ago
TE
Junior Hydrogeologist
True Environmental
Whitehorse, YT
- Full-time
Reporting to the Manager - Hydrogeology, the Junior Hydrogeologist is responsible for the delivery of groundwater monitoring programs, as well as supporting the implementation of drilling…
Added 1 hour ago
J
Accounting firm manager - business services
JobsMedia.io
Montreal, QC
- Full-time
Sort the technical problems in order to help the employee with established procedures
Added 1 hour ago
J
Personal Lines Account Manager
JobsMedia.io
Scugog, ON
- Full-time
A leading independent insurance brokerage is seeking a highly personable and knowledgeable Personal Lines Account Manager to provide outstanding customer service. In this role, you will…
Added 1 hour ago
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Personal Lines Account Manager
JobsMedia.io
Toronto, ON
- Internship
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 1 hour ago
J
Mid-Market Account Manager
JobsMedia.io
Montreal, QC
- Full-time
Technical Skills: AMF certification for commercial insurance, knowledge of property insurance policies. Civil liability and cyber insurance are strong assets.
Added 2 hours ago
TH
Project Manager - Garron Family Centre for Cancer & Blood Disorders
The Hospital for Sick Children
Toronto, ON
- Full-time
The Garron Family Centre for Cancer & Blood Disorders (GFCCB) is seeking a Project Manager to lead research, education, and clinical initiatives in support of children with cancer or…
Added 2 hours ago
TH
Program Manager, Indigenous Health
The Hospital for Sick Children
Toronto, ON
- Full-time
The Indigenous Health Program Manager provides strategic and operational leadership for SickKids' Indigenous Health Program, a core direction of the Health Equity and Inclusion Strategy.…
Added 2 hours ago
TH
Project Manager
The Hospital for Sick Children
Toronto, ON
- Full-time
The Project Manager will work closely with operational and medical/scientific leadership within the Department of Paediatric Laboratory Medicine (DPLM) and Translational Genomics (TG)…
Added 2 hours ago
PC
Terminal Supervisor (12-Month Term)
Parkland Corporation
Burnaby, BC
- Other
Collaborates with Training Coordinator by providing training to operators when is required,advises Manager and Training Coordinator about trainee progress; completes training documentation.
Added 2 hours ago
Systems Engineering
BWXT
Peterborough, ON
Reporting to the Systems Engineering Manager, this role entails supporting the technical direction for the overall project and supporting technical interfacing to both internal and external…
Added 2 hours ago
BT
Manager, Private Enterprise Services
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Manager, Private Enterprise Services to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next.…
Added 3 hours ago
FH
Registered Nurse, Medicine, Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 3 hours ago
BG
Draughtsman - Civil
Bondada Group
Burlington, ON
- Full-time
Mentor junior draftsmen and support technical development.
Added 3 hours ago
AH
Diagnostic Sonographer I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Reporting to the Diagnostic Imaging Manager and supervisor, this position supports a safe and efficient patient and family centered care experience. This position is responsible for…
Added 3 hours ago
Q
FY27 Intern - Digital Design Engineering Intern - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
…continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your…
Added 3 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Peterborough, ON
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 3 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Capilano Thrift Store
- Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 3 hours ago
CC
Assistant Store Manager
Canna Cabana
Regina, SK · Coronation Park, Regina, SK
- Full-time
Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company…
Added 3 hours ago
IG
Customer Service Representative
IPEX Group
Canada
- Full-time
This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.

Pattison Food Group

Service Desk Technician Level I

Langley (District), BC, Canada
Langley Office - Langley BC, Canada

$54,909.00 - $68,636.00 · Full-time

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Applications open in a new tab.

Job details

Pay: $54,909.00 - $68,636.00
Job type: Full-time
Apply by: Nov 16, 2026
Experience: A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.

We have an exciting opportunity for a full-time Service Desk Technician Level I to join our IT team in Langley, BC.

Reporting to the Manager, IT Service Desk, you will provide first-level incident support and resolution for business applications and hardware.

You will be responsible for:

Providing first-level support and resolution for incidents related to Business Applications and Hardware.
Troubleshooting issues involving Operating Systems, Applications, Networks, Internet connectivity, Email, Input and Output devices.
Resolving problems through phone, Email, remote connection, and instant messaging.
Utilizing knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to resolution.
Escalating unresolved issues to Level 2 and Level 3 resources promptly and efficiently.
Documenting and updating information in the ticketing system as required.
Following up with end users to provide status updates and confirm resolution satisfaction.
Collaborating with IT team members to ensure compliance with policies, procedures, and guidelines of the IT Department.

You have:

A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.

You are:

Very organized, with strong time management skills and the ability to manage multiple priorities in a fast-paced environment.
A strategic and results-oriented thinker with strong problem-solving abilities.
An excellent communicator, both verbal and written.

What we offer:

In addition to a highly competitive salary, we offer free parking, exclusive team member offers, employee assistance and health and wellness programs and opportunities for development and career progression.

Compensation Details:

$54,909.00 - $68,636.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

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More about this job

Responsibilities

Provide first-level incident support and resolution for business applications and hardware via phone, email, and remote tools. Document all activities in the ticketing system and escalate unresolved issues to senior technical resources.

Requirements

Requires a degree or diploma in Computer Science or Information Technology, or at least one year of relevant help desk experience. Candidates must possess strong problem-solving abilities and excellent verbal and written communication skills.

Skills

Incident support
Hardware troubleshooting
Operating systems
Network troubleshooting
Email support
Remote connection
Ticketing system
Time management
Problem-solving
Communication
Technical documentation
Business applications

Benefits

Free parking
Exclusive team member offers
Employee assistance program
Health and wellness programs
Opportunities for development
Career progression

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
Hardware
Operating Systems
Networks
Internet Connectivity
Email
Ticketing System
Troubleshooting
Incident Resolution
Computer Science
Information Technology
Help Desk
Technical Support
Business Applications

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