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Added 7 mins ago
S
Estimator – Service
Specified
Toronto, ON
- Full-time
Previous roofing experience and a working knowledge of commercial roofing systems, materials and repair methods
Added 7 mins ago
LM
Service Dispatcher
Leavitt Machinery
Kitchener, ON
- Full-time
Maintaining professional and effective communication with customers
Added 7 mins ago
UA
Alarm Technician
United Alarm Systems Inc.
Calgary, AB
- Full-time
Role Description This is a full-time, on-site Alarm Technician role based in Calgary, AB. The Alarm Technician is responsible for installing, configuring, and maintaining low-voltage alarm,…
Added 7 mins ago
UO
Research Assistant/Technician: Clinical Research
University of Manitoba
Winnipeg, MB
- Full-time
Responsible for the proper use and understanding of applicable data capture systems (i.e., REDCap, Excel, Teams) as required within the project.
Added 7 mins ago
H
Controls Technician
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Maintains, repairs and operates building automation systems and all associated equipment within the facility/energy centre.
Added 7 mins ago
E
Hazardous Materials Technologist
EXP
London, ON
- Full-time
Experience as hazardous materials technician and/or related experience is an asset;
Added 24 mins ago
SS
Rental Technician - Electrician
Sunbelt Solomon
Calgary, AB
- Full-time
The Rental Technician - Electrician is responsible for inspecting, testing, maintaining, troubleshooting, repairing, and preparing rental electrical equipment to ensure it is safe,…
Added 24 mins ago
TJ
Manager, Fixed Operations
The Jim Pattison Auto Group
North Vancouver, BC
- Full-time
Monitor key performance indicators (e.g., effective labor rate, technician efficiency/productivity, work-mix, parts turnover, stock obsolescence, and gross profit margins).
Added 24 mins ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS005)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Plan and implement improvements, upgrades, and repairs to network infrastructure and communication systems.
Added 24 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Added 24 mins ago
SI
Marine Technician
Synectics Inc.
Sidney, BC
- Full-time
Troubleshoot and repair marine electrical and propulsion systems.
Added 25 mins ago
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Technicien des services sur site III
Moneris
Montreal, QC
- Full-time
As a Field Service Technician at Moneris, you will bring your technical expertise and customer-focused approach to deliver an exceptional experience to our merchants. You will oversee field…
Added 25 mins ago
Service Technician
Hoskin Group
Coquitlam, BC
Work with our CRM program and related systems to capture customer information and service activity.
Added 25 mins ago
Journeyman Electrician
Pembina Pipeline Corporation
Sherwood Park, AB
…troubleshoot critical electrical, instrumentation, and automation systems while contributing to operational excellence, asset reliability, and continuous improvement across Pembina's…
Added 26 mins ago
WI
Intermediate Laboratory & Field Technician
WSP in Canada
Victoria, BC
- Full-time
Bring your technical skills to projects that help shape communities across British Columbia. As a Laboratory & Field Technician based in Victoria, you’ll combine hands-on laboratory testing…
Added 26 mins ago
GD
Specialist, Trainer Maintenance
General Dynamics Land Systems–Canada
London, ON
- Full-time
Military (Land) Technician 6A Qualified EO Technician
Added 26 mins ago
IF
Sales Force Compensation Technician - Career Network
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Sales Force Compensation Technician - Career Network, you will play a key role in processing sales force compensation requests. You will analyze transactions, respond to inquiries, and…
Added 26 mins ago
A
Assembly & Test Supervisor
AtkinsRéalis
Mississauga, ON
- Full-time
Post-secondary education as a Technician or Technologist in a mechanical, electrical, manufacturing, or related technical discipline; or
Added 26 mins ago
RS
Diesel Technician Trainee
Ryder Supply Chain Solutions
Cambridge, ON
- Full-time
The Technician Trainee (TT) role is a developmental position intended to familiarize a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's…
Added 26 mins ago
PP
Field Service Technician- Walmart - Cornwall, Ontario, Canada
Plug Power
Canada
- Full-time
The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This…
Added 26 mins ago
BS
Quality Technician
BVGlazing Systems
Niagara Falls, ON
- $20 to $23 CAD / hour
- Full-time
BVGlazing Systems currently has an opportunity for a Quality Technician in a fast-paced manufacturing environment. This position, reporting to the Quality Supervisor, is responsible for…
Added 26 mins ago
C
Licensed Automotive Technician
Clutch
Toronto, ON · Etobicoke, ON
- Full-time
Clutch is looking for a Licensed Automotive Service Technician to join our team! A $3,000 signing bonus will be paid after the 3-month probationary period. We’re looking for all-star…
Added 26 mins ago
SC
Field Service Technician
SANY Canada
Winnipeg, MB
- Full-time
Role Description The Field Service Technician is a full-time, on-site role based in Winnipeg, MB, responsible for service, maintenance, and repair of SANY construction and heavy equipment…
Added 2 hours ago
BP
Repair and Restoration Coordinator
BELFOR Property Restoration Canada
Ottawa, ON
- Full-time
…building strong relationships, andensuring prompt, accurate communication with clients, subcontractors, insurance adjustors andother relevant stakeholders;…
Added 2 hours ago
BP
Repair and Restoration Coordinator
BELFOR Property Restoration Canada
Hamilton, ON
- $70,000 CAD / year
- Full-time
…building strong relationships, andensuring prompt, accurate communication with clients, subcontractors, insurance adjustors andother relevant stakeholders;…

Pattison Food Group

Service Desk Technician Level I

Langley (District), BC, Canada
Langley Office - Langley BC, Canada

$54,909.00 - $68,636.00 · Full-time

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Job details

Pay: $54,909.00 - $68,636.00
Job type: Full-time
Apply by: Nov 16, 2026
Experience: A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.

We have an exciting opportunity for a full-time Service Desk Technician Level I to join our IT team in Langley, BC.

Reporting to the Manager, IT Service Desk, you will provide first-level incident support and resolution for business applications and hardware.

You will be responsible for:

Providing first-level support and resolution for incidents related to Business Applications and Hardware.
Troubleshooting issues involving Operating Systems, Applications, Networks, Internet connectivity, Email, Input and Output devices.
Resolving problems through phone, Email, remote connection, and instant messaging.
Utilizing knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to resolution.
Escalating unresolved issues to Level 2 and Level 3 resources promptly and efficiently.
Documenting and updating information in the ticketing system as required.
Following up with end users to provide status updates and confirm resolution satisfaction.
Collaborating with IT team members to ensure compliance with policies, procedures, and guidelines of the IT Department.

You have:

A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.

You are:

Very organized, with strong time management skills and the ability to manage multiple priorities in a fast-paced environment.
A strategic and results-oriented thinker with strong problem-solving abilities.
An excellent communicator, both verbal and written.

What we offer:

In addition to a highly competitive salary, we offer free parking, exclusive team member offers, employee assistance and health and wellness programs and opportunities for development and career progression.

Compensation Details:

$54,909.00 - $68,636.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

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More about this job

Responsibilities

Provide first-level incident support and resolution for business applications and hardware via phone, email, and remote tools. Document all activities in the ticketing system and escalate unresolved issues to senior technical resources.

Requirements

Requires a degree or diploma in Computer Science or Information Technology, or at least one year of relevant help desk experience. Candidates must possess strong problem-solving abilities and excellent verbal and written communication skills.

Skills

Incident support
Hardware troubleshooting
Operating systems
Network troubleshooting
Email support
Remote connection
Ticketing system
Time management
Problem-solving
Communication
Technical documentation
Business applications

Benefits

Free parking
Exclusive team member offers
Employee assistance program
Health and wellness programs
Opportunities for development
Career progression

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
Hardware
Operating Systems
Networks
Internet Connectivity
Email
Ticketing System
Troubleshooting
Incident Resolution
Computer Science
Information Technology
Help Desk
Technical Support
Business Applications

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