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Added 1 min ago
Community Manager (Temporary Full-Time)
OLD OAK PROPERTIES
London, ON
$49,000 to $53,000 CAD / year
Full-time · Temporary
The Community Manager is the primary customer-facing position for each campus. They are responsible for the overall customer service, communication, and resident engagement activities of…
Added 1 min ago
IT Technician
University of Niagara Falls Canada
Niagara Falls, ON
$55,000 to $62,000 CAD / year
…services while delivering a high level of technical support and customer service to the university…
Added 1 min ago
Wireless Sales Supervisor
Staples Canada
Welland, ON
Full-time
Effectively resolve customer concerns and escalates to management when appropriate
Added 14 mins ago
Manager, Enterprise
BrainStation
Toronto, ON
Full-time
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 14 mins ago
Customer Success Manager
Borderless AI
Toronto, ON
Full-time
Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be…
Added 14 mins ago
Front Desk Manager
Park Hyatt
Toronto, ON
Full-time
The Front Desk Manager is a property department head responsible for the Front Desk, Communications, Concierge, Bell, Door, and Valet teams. This role leads daily operations, colleague…
Added 14 mins ago
Area Manager
Adecco
Toronto, ON · Greater Toronto Area, Canada
$75,000 to $80,000 CAD / year
Full-time
Adecco is recruiting an experienced Area Manager on behalf of a growing self-storage organization with multiple facilities across the Greater Toronto Area.
Added 14 mins ago
Logistics Supervisor
Stella-Jones
Kamloops, BC
Full-time
…supply on-time, cost effective service and coordinate with customer service, drivers, yard coordinators and driver…
Added 14 mins ago
Assistant Rooms Manager
Park Hyatt
Toronto, ON
Full-time
As an Assistant Rooms Manager, responsible for the execution of all operations in the rooms area departments and managing staff. Strives to continually improve guest and employee…
Added 15 mins ago
Senior Packaging Supervisor
Kenvue
Guelph, ON
Full-time
Address performance concerns, maintain appropriate documentation and manage employee-relations matters and escalations using a firm, fair and consistent leadership approach.
Added 15 mins ago
Manager, Enterprise
BrainStation
Toronto, ON
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 30 mins ago
Trade Development & Key Account Manager (Montreal, Quebec)
Women of the Vine & Spirits
Montreal, QC
Full-time
…resources and adherence to brand strategy/standards. Achieve customer objectives, key performance indicators and targets by implementing strategies and…
Added 31 mins ago
Toolmaker
Magna International
Brampton, ON
Full-time
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Added 31 mins ago
Wireless Sales Associate - 1000 Milton
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Milton, ON
Other
Added 31 mins ago
Technical Support Analyst
Bayshore
Markham, ON
-Identify technical issues with accounts and reports to Manager for resolution
Added 45 mins ago
Retail Floor Team Member - Windsor (Part-Time)
Talize
Windsor, ON
Part-time
Who You Are – A Customer Champion With a Can-Do Spirit
Added 45 mins ago
Retail Floor Team Member - Oshawa (Part-Time)
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Oshawa, ON
Part-time
Who You Are – A Customer Champion With a Can-Do Spirit
Added 46 mins ago
Deli Manager
Freson Bros.
Manning, AB
Resolve customer and Deli Department concerns and complaints, and provide a positive customer experience
Added 46 mins ago
Front Desk Associate
Planet Fitness
St. Albert, AB
Part-time
Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
Added 1 hour ago
Sales Associate
Staples Canada
Edmonton, AB
Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
Sales Associate
Staples Canada
AB · Edmonton, AB
Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
Customer Support Team Leader
CWD
Niagara Falls, ON
$55,000 to $60,000 CAD / year
Full-time
CWD is looking for a Customer Support Team Leader to join our exceptionally talented and collaborative team! This posting reflects an existing vacancy within our Niagara Falls location.…
Added 1 hour ago
assistant manager, restaurant
The Famous Owl of Minerva
Oakville, ON
Full-time
Added 1 hour ago
Store Manager
The We Store Inc
Windsor, ON
$50,000 to $60,000 CAD / year
Full-time
The We Store is looking for an experienced, people-focused Store Manager to lead one of our retail cannabis locations.
Added 1 hour ago
Food Service Associate
Dexterra Group
Guelph, ON
Full-time
As a Food Services Associate , reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires excellent…

Paul Davis Ottawa

Project Coordinator

Ottawa, ON, K1B 3V3, Canada

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Jul 15, 2026

Apply About employer

Applications open in a new tab.

Original job description

Benefits:

Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Bonus based on performance
Competitive salary

Position Summary

Support Project Managers throughout the entire restoration process - from emergency response through mitigation, estimating, reconstruction, invoicing, and project closeout.

You'll work with customers, adjusters, subcontractors, estimators, accounting, compliance, mitigation, and rebuild teams to ensure every project moves forward efficiently.

Key Responsibilities

Project Coordination & Scheduling

Support the Project Manager in coordinating assigned files from initial intake through mitigation, estimating, approvals, scheduling, production, invoicing, and project closeout.
Maintain complete visibility on project status, upcoming milestones, outstanding actions, approvals, documentation, and customer commitments across multiple active files.
Create, update, and maintain detailed project schedules using Project Libre or other approved scheduling software.
Coordinate all project activities including:
- Customer appointments
- Site inspections
- Trade scheduling
- Material deliveries
- Equipment requirements
- Permit inspections
- Deficiency completion
- Final walkthroughs
Ensure project schedules remain current and communicate schedule changes to all stakeholders.

Customer & Stakeholder Communication

Serve as a primary administrative contact for homeowners, tenants, property managers, adjusters, consultants, subcontractors, and vendors.
Maintain proactive communication throughout each stage of the restoration process.
Respond promptly to phone calls, emails, and customer inquiries.
Escalate concerns before they become project delays.
Ensure customers receive a consistent and professional experience throughout the project lifecycle.

Documentation & File Management

Maintain complete and accurate project documentation in RMS, Encircle, and all approved company systems.
Ensure all project files contain:
- Work Authorizations
- Photos
- Docusketch files
- Daily notes
- Site reports
- Purchase Orders
- Change Orders
- Customer communications
- Completion Certificates
- Warranty documentation
Ensure documentation is updated in real time and complies with Paul Davis Ottawa SOPs.

Purchase Orders & Financial Controls

Create, issue, track, and close Purchase Orders in accordance with company purchasing policies.
Verify subcontractor pricing aligns with approved budgets.
Coordinate vendor documentation required for payment.
Monitor committed costs against approved project budgets.
Assist the Project Manager in protecting project profitability through strong cost control and documentation.

Invoicing & Financial Administration

Assist Project Managers with preparing projects for invoicing.
Verify that all required documentation is complete before invoices are submitted.
Confirm labour, subcontractor costs, materials, change orders, and supporting documentation are accurately reflected.
Coordinate with Accounting to resolve invoicing discrepancies.
Assist with progress billing and final invoicing.
Ensure completed projects move to invoicing without unnecessary delays.
Help reduce Work-in-Progress (WIP) by proactively identifying files ready for billing.

Service Level Agreement (SLA) Compliance

Monitor all active files to ensure Service Level Agreements (SLAs) are achieved.
Track required customer touchpoints and documentation timelines.
Monitor estimate submission deadlines.
Track approval timelines.
Monitor scheduling commitments.
Escalate files at risk of missing SLA targets.
Support continuous improvement initiatives by identifying trends affecting cycle times and customer service.

Production Coordination

Participate in weekly Production Meetings.
Prepare project updates and status reports for discussion.
Track action items assigned during production meetings.
Follow up to ensure commitments are completed.
Identify bottlenecks preventing project progression.
Assist in workload balancing between Project Managers.
Monitor project schedules against production capacity.

Estimating Support

Coordinate documentation required for estimate preparation.
Ensure field information is complete before estimates are written.
Support estimate revisions and supplements.
Assist in gathering additional documentation requested by insurers.
Coordinate estimate approvals with Project Managers.

Quality Assurance

Monitor deficiencies until complete.
Coordinate warranty items.
Schedule final inspections.
Confirm customer satisfaction prior to closeout.
Ensure projects meet Paul Davis quality standards.

Cross-Department Coordination

Work collaboratively with:

Project Managers
Mitigation
Reconstruction
Estimating
Contents
Compliance
Accounting
Business Development
Operations
Vendors
Subcontractors
Insurance Adjusters

to ensure seamless project delivery from first notice of loss through final completion.

Reporting & Operational Support

Prepare reports for Operations and Production meetings.
Monitor project KPIs.
Assist in forecasting upcoming workload.
Identify aging files requiring attention.
Track project milestones.
Maintain project dashboards.
Support CAT reporting during surge events.

Continuous Improvement

Identify workflow improvements.
Recommend process efficiencies.
Support implementation of new SOPs.
Assist with software adoption and process standardization.
Promote a culture of accountability, urgency, and continuous improvement.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

SLA compliance
Project schedule accuracy
Documentation completeness
Purchase Order accuracy
Invoice turnaround time
Project cycle time
Customer satisfaction
File audit scores
Production meeting preparedness
Reduction in WIP aging
On-time project closeouts
Communication responsiveness
Internal stakeholder satisfaction

Apply About employer

More about this job

Responsibilities

The Project Coordinator supports Project Managers by overseeing the restoration process from initial intake to project closeout, including scheduling, documentation, and financial administration. They act as the primary administrative contact for all stakeholders to ensure projects remain on schedule and meet quality standards.

Requirements

The role requires strong organizational and communication skills to manage project files, purchase orders, and invoicing in accordance with company SOPs. Candidates must be proficient in project scheduling software and capable of maintaining accurate documentation across multiple active restoration files.

Skills

Project coordination
Scheduling
Documentation management
Purchase order management
Invoicing
Customer communication
Stakeholder management
Financial control
SLA compliance
Quality assurance
Reporting
Process improvement
Data entry
Budget monitoring
Conflict resolution

Benefits

Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Bonus based on performance

Visa sponsorship

Not detected in the job text

Keywords

Project Libre
RMS
Encircle
Docusketch
Restoration
Mitigation
Reconstruction
Estimating
SOPs
KPIs
WIP
Purchase Orders
Change Orders
SLA
Site inspections
Permit inspections
Progress billing
Vendor management
Subcontractors
Insurance adjusters
Project dashboards
CAT reporting
Quality assurance
Workflow optimization
Accountability

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