Division: CPO
Reports to: Go to Market Manager, Oversight and Ecosystem Integration
Location: Toronto / Ottawa
Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2025 alone, our systems cleared approximately $103 trillion or $411.9 billion every business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.
Payments Canada - where our country connects
| Our culture
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
You need to work here if:
- You love working with passionate, ambitious and collaborative colleagues.
- You want to be challenged and lead unique initiatives.
- You want to grow, develop and become a subject matter expert in your field.
- You want your work to make an impact in your community and country.
Come and join us - where payments meet purpose!
| What we are looking for
The Senior Go to Market Analyst, Ecosystem Integration is responsible for supporting the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing Payments Canada initiatives. The payment infrastructure underpins the Canadian financial system and economy, enabling financial institution participants to clear and settle transactions safely and efficiently. Through these participant institutions, end-users ultimately gain access to fast, secure payment capabilities. To make this network functional and scalable, Payments Canada utilizes a broader ecosystem of external enablers, including technology platforms, fraud service providers, and cross-border networks.
Reporting directly to the Go to Market Manager, Ecosystem Integration, the incumbent is responsible for supporting the operational execution, day-to-day governance tracking, and pricing and process administration of the Ecosystem Partnership Development framework and program. Operating within the Product Team, this is a delivery-focused, product-led ecosystem enablement and execution support role centered on maintaining the process, documentation, legal, and communication constructs, and executing the tracking required to ensure ecosystem readiness. The position coordinates closely with internal relationship leads and external ecosystem entities, streamlining discussions and tracking business model progress to support overall system utility.
As an internal enablement and execution function, this role focuses on supporting the oversight of all GTM activities to ensure alignment, coordination, and compliance across all pillars. Moreover, the focus is on ecosystem readiness tracking, framework administration, and program delivery support. The scope does not encompass external business development, public relations, policy lobbying, or corporate member governance, which remain the distinct mandates of the Communications, Government Relations, and Industry Relations teams.
Framework Execution and Administrative Support
- Support the day-to-day governance, coordination, cohesion, process administration, management reporting of the go-to-market strategy.
- Support the day-to-day governance, documentation, and process administration of the Ecosystem Partnership Development framework to formalize activities across the program workstream.
- Actively track internal relationship lead accountabilities to ensure role clarity and maintain operational consistency across all participating organizational teams and ecosystem verticals.
- Maintain centralized tracking mechanisms for targeted priority discussions to ensure clear corporate visibility and actively prevent overlapping or redundant workstreams across business units.
- Support the administration of contractual requirements, pricing tracking, and the fee collection process.
- Monitor ongoing compliance with contractual obligations, brand standards, policies, and rules, escalating variances to the Manager as appropriate.
- Presentations, management reporting and metrics monitoring, reporting and oversight.
- Perform other duties as required.
Ecosystem Category Tracking and Alignment
- Coordinate operational tracking and alignment across the five defined initial ecosystem categories.
- Coordinate GTM operational tracking and alignment across departments. including Industry Relations, Government Relations, and Marketing Communications.
- Support internal relationship owners in structuring, documenting, and guiding their targeted priority engagements with major industry anchors and platform vendors.
- Ensure third-party solutions, competitive services, and systemic fraud deliverables are systematically logged, organized, and documented against broader product delivery timelines and program schedules.
Cross-Functional Collaboration
- Collaborate closely with internal product, relationship, and delivery owners to channel organic team enthusiasm and new business models into structured, actionable workstreams.
- Support the onboarding of team members and provide collaborative peer guidance to analyst roles within the workstream.
- Respect and maintain clear organizational boundaries by identifying and routing distinct policy, Rules, public relations, and corporate governance matters directly to their respective internal teams.
Performance Measurement and Reporting
- Manage the structural definition, aggregation, and ongoing tracking of strategic key performance indicators (KPIs) to measure the eventual success of the ecosystem program.
- Coordinate the end-to-end collection of progress data to assemble regular, formal status updates and operational progress reports for the Director and relevant business leads.
- Translate complex technical and relationship progress updates from multiple verticals into clear, concise executive-level dashboards designed to track overall system utility and operational readiness.
Technical Competencies
- Knowledge of the Canadian Payments Industry, in particular the Canadian Payments Clearing and Settlement Systems
- Understanding of risk in payments, data analytics and other payment-related issues
- Critical reasoning and analytical thinking
- Ability to perform research
- Ability to write in a clear and concise fashion
- Ability to create impactful presentations
- Sound time management and organizational skills
- Strong business acumen related to the Financial Services and payments industry
- Demonstrated interpersonal, listening and influencing skills, with the ability to maintain strong relationships
Professional Competencies
- Develop and Mentor others: Supporting others to develop and learn, recognizing their achievements, and building an organizational culture where knowledge and growth are valued and rewarded.
- Demonstrate Mature Confidence: Demonstrating confidence and realistic trust in one's own abilities. Understanding and managing their own emotions and drives, and the impact of self on others to minimize counterproductive actions, instill trust and inspire others.
- Think Strategically: Seeing and synthesizing different sides of an issue, examining the full range of options and outcomes, and building intellectual frameworks to guide analysis and action.
- Make Decisions: Using critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity.
- Drive Success: Understanding the workings, structure, culture, as well as the distribution of power within and beyond the organization; utilizing this understanding to solve problems and achieve desired outcomes.
- Apply Business Acumen: Continually seeking new ways to enhance performance, improve results and/or transform the business and the industry in which it operates.
| What you need to be successful
- Minimum of three (3) to five (5) years of experience as a Go to Market (GTM) Analyst, Product Analyst, Project Coordinator, or Operations/Governance Analyst within a complex financial services or technology environment.
- Proven experience managing multi-stakeholder workflows, organizing complex data tracking systems, and driving cross-functional operational alignment.
- Strong strategic understanding of corporate structures, ecosystem dynamics, and business model translation within highly regulated core financial infrastructures.
- Comfort working with metrics and performance tracking datasets; ability to interpret, synthesize, and leverage programmatic KPIs to monitor and drive market readiness goals.
- Exceptional oral and written communication skills, with a demonstrated ability to transform complex technical data, vendor tracking metrics, and vertical updates into concise, polished summaries suitable for management review.
- Solid understanding of payment system flows, multi-tiered clearing mechanics, and the relationship between core network participants (PSPs, Credit Unions, Banks) and technical connection providers.
- Bilingualism is considered an asset.
- Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
| Salary range
Our target starting rate for this role is $100,300 with flexibility based on your experience and qualifications.
| What's in it for you?
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up (if eligible)
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by our Executive Leadership Team.
| Our Commitment to Fair Hiring
At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
| Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
