Find work in Canada.

541,842 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
CG
Senior Geotechnical Engineer (Mount Milligan)
Centerra Gold Inc.
Fort St. James, BC
- Full-time
Reporting to the Manager, Infrastructure and Engineering, the Senior Geotechnical Engineer is responsible for providing geotechnical and tailings management leadership on the alternate…
Added 13 mins ago
MT
Class 1 Yard Shunt Driver ( Master Packaging)
Midland Transport
Dieppe, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 13 mins ago
T
Manager, Compliance Monitoring & Testing (5672)
TD
Toronto, ON
- Full-time
Lead the development, execution, and oversight of an effective Compliance Monitoring and Testing program.
Added 13 mins ago
C
Account Manager (Spanish Speaker)
CloudTalk
Toronto, ON
- Full-time
Lead the full renewal cycle across your portfolio - forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts…
Added 13 mins ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
…long-term vision, operational priorities, and fiscal strategy. Reporting to the Chief Planning Officer, this role leads the planning, design, and delivery of major redevelopment projects,…
Added 13 mins ago
S
Directeur maintenance/Directrice maintenance
St-Amour
Châteauguay, QC
- Full-time
Reporting directly to the General Manager, the successful candidate will be responsible for developing and implementing engineering and maintenance strategies to ensure the reliability,…
Added 13 mins ago
RH
Director of Finance
Robert Half
Vancouver, BC · Greater Vancouver, BC
- $150,000 to $170,000 CAD / year
- Full-time
Reporting directly to the CFO, the Director, Finance will lead the organization's finance function while serving as a trusted business partner to senior leadership. This role combines…
Added 13 mins ago
S
Sector Design Deputy Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Reporting to Sector Manager in support of the Co-Development Phase of the Alto High-Speed Rail (HSR) programme, the Deputy Sector Manager performs a vital technical role in assisting the…
Added 13 mins ago
AR
President & Chief Executive Officer
Arnprior Regional Health
Arnprior, ON
- Full-time
Reporting to the Board of Directors, the President and Chief Executive Officer will provide strategic and operational leadership to ARH as the organization enters an important next chapter.…
Added 13 mins ago
TR
Chief Nursing Executive (CNE) & Executive Director
The Royal
Ottawa, ON
- Full-time
…clinical professional practice, and clinical support services. Reporting to both the Chief Executive Officer (CEO) and Senior Vice President of Patient Care Services (SVP), you’ll advance…
Added 13 mins ago
E
Automotive Detailer - Car Washer - Toronto
Enterprise
Toronto, ON
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 13 mins ago
S
Senior Manager – Environmental Design and Approvals
SYSTRA
Toronto, ON
- Full-time
Lead the subject matter expert team tasked to complete Due Diligence work and reporting.
Added 13 mins ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
HubSpot expertise: workflows, lead scoring, reporting and lifecycle programs
Added 13 mins ago
S
Director – East Harbor
SYSTRA
Toronto, ON
- Full-time
Reporting to the Stations Vice President, the Owners Representative Director - Stations will provide project management and leadership to the two Alliance delivered new stations on the GO…
Added 13 mins ago
JI
Junior Data Analyst
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
…data while building foundational skills in data management, reporting, and…
Added 13 mins ago
Store Manager
UFA Co-operative Ltd.
Grimshaw, AB
Lead, coach, and develop a customer-focused team committed to delivering exceptional service.
Added 13 mins ago
CT
Vice-President, Pricing & Promotions
Canadian Tire Corporation
Toronto, ON
- Full-time
Reporting to the Senior Vice-President, Customer Strategy, Analytics and Merchandise Planning, the Vice-President, Pricing & Promotions will lead pricing and promotional strategy across…
Added 13 mins ago
ES
Implementation Manager - ECP, Grants
Euna Solutions
ON · Oakville, Ontario
- Full-time
This role is the product expert in the room. You will lead discovery, configure systems, deliver trainings, manage cross-functional relationships, and help clients connect their grants…
Added 13 mins ago
PS
Manager, Industry Development
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
Reporting to the Director of Partnerships & Industry Development, the Manager, Industry Development leads the delivery and expansion of COVE’s Innovation Challenges Program, and related…
Added 13 mins ago
B
REGIONAL ADVISOR, OPERATIONAL EXCELLENCE- ADVISORY SERVICES - Montreal
BDC
Montreal, QC
- Full-time
Lead the regional rollout of approved AS strategies, content, products, and GTM initiatives for the West.
Added 13 mins ago
NSGEU - NMES - Early Childhood Educator 5.00
Nova Scotia Regional Centres for Education & CSAP
New Minas, NS
Reporting to the School Principal, the Early Childhood Educator (ECE) will collaboratively work with and support the Lead Early Childhood Educator (LECE) within the Pre-primary Program…
Added 13 mins ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
Partner with analytics and Global SEO teams to improve reporting requirements, measurement consistency, and visibility into business impact.
Added 13 mins ago
M
Senior Manager, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
Transformation Planning & Execution: Support delivery of GTO transformation initiatives through roadmap development, milestone tracking, dependency management, and executive reporting.
Added 13 mins ago
NT
Chef d’équipe en Production - Production Team Lead
Nature's Touch Inc.
Montreal, QC
- Full-time
Added 13 mins ago
Director Talent Acquisition
Sonepar
Surrey, BC
Based in Surrey, BC and reporting to the Vice President, Human Resources, Sonepar Canada, the Director partners closely with Human Resources, business leaders, and our operating companies…

Payments Canada

Service Management Analyst

ON, Canada
Ontario, Canada, Canada

$73,500 to $122,500 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $73,500 to $122,500 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2025 alone, our systems cleared approximately $103 trillion or $411.9 billion every business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

| Who we are

We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.

Payments Canada - where our country connects

| Our culture

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if

You love working with passionate, ambitious and collaborative colleagues.
You want to be challenged and lead unique initiatives.
You want to grow, develop and become a subject matter expert in your field.
You want your work to make an impact in your community and country.

Come and join us - where payments meet purpose!

| What we are looking for

Reporting to the Manager, the Service Management Analyst position will play a key role in the ITSM practices team, responsible for practicing key ITIL functions to exceed our governing standards: ISO27001, NIST, PPO and FMI.

Responsibilities of the Service Management Analyst position includes but is not limited to:

Technical Services and Program/Project Delivery

Responsible for executing key functions within the Service Management Office’s ITSM Practices Team. This includes the ITIL/ITSM management functions, technical support, operational readiness, process reporting and improvement, technical enhancement and maintenance for financial systems, quality assurance, change management, data trending and analysis, monitoring and performance metrics, audits, customer services and support and related project management and advisory services.
Act as a delivery analyst, ensuring the integrity of Payments Canada’s ITSM Management practices through Request, Incident, Problem, Change, Release, Configuration, and any new ITSM Management practices.
Deploy and manage best practices, roles and responsibilities for the day-to-day management of the corporation.
Manage operational functions of the ITIL Practices library
Ensure the necessary resources (i.e., people, tools, procedures, work instructions, etc) are in place to carry out the activities of the process
Monitoring, measuring and reporting on the efficiency and effectiveness of the process using the KPIs.
Work with the process owner to identify and implement process improvement initiatives.
Perform regular internal audits of ITSM processes.
Participate in the ITSM/ITIL delivery function, which includes: incident, problem, and change management; executing processes, performing quality assurance; running change meetings and processes; participating in auditing and monitoring activities; participating in trending and analysis, as well as performance metrics activities; and participating in audits and post-implementation analysis.
Participate in and perform technical activities and customer services, which involve providing technical solutions to Analysts and clients, monitoring systems, developing reports, and participating in system verification and audit activities. Ensures that ITSM records are handled in a timely manner and appropriate escalation is followed. Whenever applicable, the incumbent is expected to participate in post-mortem analysis for various incidents and problems in collaboration with the Director, Service Management.
Review and monitor all standard operating Procedures as per standing Service Management procedures.
Participate in the design, development, and implementation of changes for policies, procedures and processes and develop recommendations, solutions and proposals to support these changes.
Participate in the operational readiness activities - the incumbent must be aware of projects and initiatives in other IT groups to determine their impact on changes, purchases, new processes, etc. and recommend appropriate solutions for implementation to ensure service delivery can support these projects and initiatives.
Participate in the development and implementation of solutions in relation to the automation of processes, identify automation opportunities, oversee the development of solutions and participate in the implementation to improve service performance and efficiency.
Provide input to various IT groups concerning service enhancements.
Establish and maintain a sound understanding of all external application functions (both Payments Canada and host platforms).
Contribute to monthly reporting, statistical trending and analysis by providing service-related statistics.

Solution Delivery Management

Participate in the work of project teams composed of internal technical staff and consultants.
Assist the Manager, ITSM Practices in project management functions by providing effort estimates and assisting with developing project schedules, plans and recommendations.
Work with Project Managers and Service Management leadership to complete work and tasks needed to move projects and initiatives forward.

Contacts and Communications

Participate in client relationships and provide technical support and services to Payments Canada clients.
Ensure client needs are identified, analyzed and addressed promptly to the satisfaction of the team and the client.
Maintain relationships with external clients, service providers, and vendors to identify new solutions for improving ongoing ITSM Practices and support of Payments Canada.

Technical Competencies

Ability to define, translate, and execute Service Management processes and procedures
Competency in data gathering and statistical analysis
ServiceNow SaaS ITSM platform operational experience
JIRA, Confluence and other collaboration tools
Certification and experience with ITIL and associated processes
Experience in asset lifecycle management
Experience in Quality Assurance/Control

Personal Competencies

Strong analytical and organizational skills
Good problem-solving and advisory skills
Strong and accurately presented written and oral communication skills
Customer-centric focus
Attention to detail, know your audience and
Quick learner

| What you need to be successful

Post-secondary education in related disciplines.
Minimum of three (3) years of experience in an Operations Support, Service Management, or Service Desk environment.
ITIL4 certification or prepared to obtain certification in the first 6 months.
Ability to participate in the on-call rotation and work periodic overtime.
Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment and education checks.

| You will really stand out with

Experience in executing Project Management best practices is considered an asset.
Bilingualism (English and French) is considered an asset.

| Salary range

Our target starting rate for this role is $83,300 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below.

| What's in it for you?

Flexible, hybrid (remote/office) environment.
Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
26 weeks of paid maternity and parental leave top-up (if eligible)
Rewards and recognition program.
Access to office gym facilities.
Internal and external professional development opportunities.
Fun team and organizational events.
Monthly all staff forums led by our Executive Leadership Team.

| Our Commitment to Fair Hiring

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.

It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.

| Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents.

Only selected candidates will be contacted for an interview.

Apply About employer

More about this job

Responsibilities

Execute and maintain ITSM practices, including incident, problem, change, release, and configuration management, while monitoring performance, conducting audits, and identifying process improvements. Support technical operations, client service, operational readiness, automation, reporting, and project delivery in collaboration with internal teams and external service providers.

Requirements

Requires post-secondary education in a related discipline, at least three years of experience in operations support, service management, or a service desk environment, and ITIL 4 certification or willingness to obtain it within six months. Candidates must be able to participate in an on-call rotation and periodic overtime, and successfully complete background checks.

Skills

IT Service Management
ITIL Practices
Incident Management
Problem Management
Change Management
Release Management
Configuration Management
ServiceNow
JIRA
Confluence
Data Analysis
Statistical Analysis
Quality Assurance
Asset Lifecycle Management
Process Improvement
Project Management

Benefits

Flexible Hybrid Work Environment
Annual Variable Bonus
Defined Contribution Pension Plan With Employer Matching
Health And Dental Coverage
Mental Health Coverage
Life Insurance
Health Spending Account
Paid Vacation
Sick And Personal Days
December Holiday Shutdown
Cultural Holiday Observance Days
Paid Maternity And Parental Leave Top-Up
Rewards And Recognition Program
Office Gym Facilities
Professional Development Opportunities
Team And Organizational Events

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ITIL
ITIL 4
ServiceNow
JIRA
Confluence
Incident Management
Problem Management
Change Management
Release Management
Configuration Management
Request Management
Asset Lifecycle Management
Operational Readiness
Process Improvement
Quality Assurance
Quality Control
Data Analysis
Statistical Analysis
Performance Metrics
Key Performance Indicators
Internal Audits
Automation
Project Management
Service Desk
Operations Support
ISO 27001
NIST
Financial Systems
Payments

Report this job