Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Oct 26, 2026

Hiring at a glance

View jobs

Open jobs: 3,335
Employers: 660

Advertised starting pay

Average starting payCAD / hour: $18.84Across 446 listings
Average starting payCAD / year: $47,995Across 72 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%32 listings
Hybrid: 5%180 listings
On-site: 93%3,118 listings

Not specified: <1% (5 listings)

Employers hiring include LCBO (506), Farm Boy Inc. (343), Shoppers Drug Mart (300).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

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Added 10 days ago
PG
Customer Service Representative (CSR)
Paymentus Group Inc
Richmond Hill, ON
- Full-time
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Added 10 days ago
C
Client Service Representative
CIBC
Toronto, ON
- Part-time
Added 10 days ago
Bilingual Client Service Representative
Scotiabank
Ottawa, ON
Added 10 days ago
Customer Service Agent
Calm Air Human Resources
Thompson, MB
Added 11 days ago
SN
Customer Service Representative - Full Time
Splash N Learn Swim School Inc
Barrie, ON
- $53,000 to $58,000 CAD / year
- Full-time
Swimmer Care Team - Office Administrator & Customer Service Representative
Added 11 days ago
Customer Service Representative
Circle K
Dalhousie, NB
As a Customer Service Representative, you will enjoy:
Added 11 days ago
UO
Customer Service Clerk
University of Victoria
Victoria, BC
- Full-time
…branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and…
Added 11 days ago
RM
Customer Service Agent Casual
Regional Municipality of Wood Buffalo
Fort McMurray, AB
- Full-time
Department/Branch: Community Services, Customer Service
Added 12 days ago
OH
Customer Service Representative: Intake - Casual
Ottawa Humane Society
Ottawa, ON
- $24.02 to $27.01 CAD / hour
The Customer Service Representative (CSR): Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal…
Added 12 days ago
IT
Customer Service Representative - Credit
Inland Truck & Equipment
Langley (District), BC · Langley, BC
- Full-time
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 12 days ago
AU
Security Guard - Bilingual - Customer Service Representative - Casual
Allied Universal
Vancouver, BC
- $20 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 12 days ago
FB
Customer Service Representative - Part Time and Casual
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
Added 12 days ago
WF
Customer Service Supervisor - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
…company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard…
Added 12 days ago
1E
HVAC Customer Service Representative
1Click Energy Solutions
Corner Brook, NL
- Full-time
…deliver reliable heating and cooling solutions backed by quality service and customer…
Added 12 days ago
AF
Client Service Representative, La Crete (18 months Term)
ATB Financial
Buffalo Head Prairie, AB
- Contract
Added 12 days ago
KB
Customer Service Associate
Kent Building Supplies
Truro, NS
- Part-time
Added 12 days ago
SH
Customer Service Representative
SE Health
Kingston, ON
- Full-time
SE Health is currently hiring a Customer Service Representative
Added 12 days ago
CA
Customer Service Representative
Cobequid Animal Hospital
Lower Sackville, NS
- Full-time
Added 12 days ago
OI
Customer Service Representative (Wetaskiwin, AB)
Orbit Insurance Services
Wetaskiwin, AB
- Full-time
Added 12 days ago
PP
Customer Service Representative
PPS Paysepar Part Supplies Inc.
Toronto, ON
- Full-time
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional…
Added 12 days ago
PA
Customer Service Representative
PAL Airlines
Sept-Îles, QC
- Other
…performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you…
Added 12 days ago
N
Seasonal Customer Service Representative
Nutrien
Westlock, AB
- Temporary
Added 12 days ago
SD
Part-Time Customer Service Associate
Spence Diamonds
Ottawa, ON
- $18.15 to $18.6 CAD / hour
- Part-time
Our people are the center stone of our business, who bring our vision to life for every customer, every day.
Added 12 days ago
WR
Customer Service Representative
Westlake Royal Building Products
Woodbridge, ON
- Full-time
…be the opportunity for you! You’ll be at the center of the customer experience, turning orders into action, coordinating with teams across the business, and helping deliveries stay on…
Added 12 days ago
WR
Customer Service Representative
Westlake Royal Building Products
Woodbridge, ON
- Full-time
…be the opportunity for you! You’ll be at the center of the customer experience, turning orders into action, coordinating with teams across the business, and helping deliveries stay on…

Paymentus Group Inc

Customer Service Representative (CSR)

Richmond Hill, ON, L4B 3N9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 14, 2026

Original job description

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1 hour unpaid meal break and two paid 15 minute breaks. Your shifts may be scheduled during the following hours:
- Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
- Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will process inbound and outbound payments while assisting customers with inquiries and procedural guidance. They will work collaboratively across departments to ensure client satisfaction while adhering to established call center scripts and processes.

Requirements

Candidates must have 2-3 years of call center experience and possess excellent verbal, written, and interpersonal communication skills. Proficiency in Microsoft Office and the ability to work a rotating shift schedule are required.

Skills

Call center operations
Payment processing
Customer service
Verbal communication
Written communication
Interpersonal skills
Listening skills
Analytical skills
Multitasking
Goal-setting
Microsoft Word
Microsoft Excel
Problem solving
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound
Outbound
Microsoft Office
Word
Excel
Communication Skills
Analytical Skills
Multitasking
Goal-setting
Professional Office Environment
Rotating Shift
Client Satisfaction
Operations
Marketing
Sales

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