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Added 26 mins ago
FD
Sales representative, freight forwarding services
Flourish Development Inc
Richmond, BC
- $19 to $20 CAD / hour
- Full-time
- On-site
Business administration, management and operations, other
Added 39 mins ago
K
Customer Service Administrator- 12 Month Temp Contract
Komatsu
Fort McMurray, AB
- Temporary
Are you a customer-focused professional who thrives in a fast-paced environment and enjoys keeping operations running smoothly? We're looking for a Customer Service Administrator to be the…
Added 1 hour ago
FT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly and safe operation of the…
Added 1 hour ago
LF
Customer Service Representative (full-time hourly)
Leons Furniture Limited
Guelph, ON
- Full-time
The Customer Service Representative (Full-Time Hourly) plays a critical role in ensuring customer satisfaction by providing timely, accurate, and courteous support to clients across various…
Added 2 hours ago
HM
Grower
Highline Mushrooms
Leamington, ON
- $79,374.38 to $92,603.44 CAD / year
- Full-time
…assigned site(s) with a strong focus on head filling, farm operations and hygiene. Ensures the filling, growing and hygiene teams follow agreed-upon standards as set out in the in-house…
Added 2 hours ago
Senior Data Engineer
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Added 2 hours ago
BW
Unit Clerk, Ambulatory Clinic, Menopause Midlife Health - BC Women’s Hospital & Health Centre
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- Full-time
…arrangements for appointment cancellations or changes in facility…
Added 2 hours ago
FP
Chief Financial Officer
Fresh Prep 🇨🇦
Canada
- Full-time
You'll own the financial function of a national, multi-province, physical-operations business with subscription economics, which means you need to be fluent in both cohort and contribution…
Added 2 hours ago
AC
Représentant De Compte
Aston Carter
Longueuil, QC
- $32 to $40 CAD / hour
- Contract
Participer à lamélioration continue des processus de service à la clientèle, de logistique et de coordination des opérations de réparation.
Added 2 hours ago
ME
Customer Service Representative Lead Hand
MCDOUGALL ENERGY INC
Strathroy, ON
- Part-time
Support and assist the Manager will all aspects of retail operations.
Added 3 hours ago
GO
Director, Workforce Development
Government of Manitoba
Winnipeg, MB
- Full-time
…person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an…
Added 3 hours ago
AC
Représentant De Compte
Aston Carter
Longueuil, QC
- Full-time
Participer à lamélioration continue des processus de service à la clientèle, de logistique et de coordination des opérations de réparation.
Added 3 hours ago
FP
Chief Financial Officer
Fresh Prep Foods Inc
Vancouver, BC
- $300,000 to $380,000 CAD / year
- Full-time
You'll own the financial function of a national, multi-province, physical-operations business with subscription economics, which means you need to be fluent in both cohort and contribution…
Added 3 hours ago
SE
Customer Service Representative
Safety Express Ltd
Edmonton, AB
- $24.5 to $26 CAD / hour
- Full-time
The Customer Service Representative is responsible for selling Safety Express Ltd. products and services while providing a high level of customer service to our customers and potential…
Added 3 hours ago
FP
Chief Financial Officer
Fresh Prep 🇨🇦
Vancouver, BC
- $300,000 to $380,000 CAD / year
- Full-time
You'll own the financial function of a national, multi-province, physical-operations business with subscription economics, which means you need to be fluent in both cohort and contribution…
Added 3 hours ago
M
Regional Sales Manager - Ontario
Medfar
Toronto, ON
- Full-time
Collaborate with Marketing, Product, Onboarding, Deployment, Customer Success, and Sales Operations to support regional growth and share market insights.
Added 3 hours ago
GO
Legal Services Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
…provide legal research, analysis, and advisory services in support of departmental operations and strategic initiatives. This position plays a key role in reviewing legal documents,…
Added 3 hours ago
GO
Mileage and Insurance Coordinator
Government of Manitoba
Winnipeg, MB
- Full-time
…where you'll play a key role in supporting government fleet operations across the province. This position combines program administration, data analysis, and client service expertise to…
Added 3 hours ago
S
Lower Mainland - Coordinator, Apprenticeship Advisor (Permanent, Full-Time)
SkilledTradesBC
Richmond, BC
- Full-time
The Apprenticeship Advisors Coordinator provides operational, administrative, and systems support to SkilledTradesBC’s provincial Apprenticeship Advisors. The role coordinates team…
Added 3 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 3 hours ago
JV
Associate DVM (Part-Time Casual) - Burlington
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At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary…
Added 3 hours ago
MS
Senior Accountant
Metro Supply Chain
Mississauga, ON
- Part-time
…month‑end financial reporting and supporting day‑to‑day financial operations. As a key business partner, the Intermediate Accountant contributes to continuous process improvements, system…
Added 3 hours ago
CO
Senior Software Developer
City of Winnipeg
Winnipeg, MB
- Full-time
The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been…
Added 3 hours ago
J&
Sr. Director, ERP Supply Chain & SAP Technology Platforms, Orthopedics
Johnson & Johnson MedTech
NB · Brunswick, NB
- Full-time
…including application development and delivery, and operational support for cross-functional business operations for multiple SAP instances including both finance and supply chain ERP…
Added 3 hours ago
B
Facility Manager III
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- Full-time
Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

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Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

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More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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