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Added 39 mins ago
WX
Senior Sales Representative
Westkey Xibita
Vancouver, BC · Greater Vancouver, BC
- $37,128 to $175,000 CAD / year
- Full-time
Collaborate closely with internal teams (Estimating, CSR / Planners, Design, Production, Shipping) to deliver projects accurately and on time.
Added 1 hour ago
FC
Customer Rep-Station
FedEx Canada
Mississauga, ON
- Part-time
Added 3 hours ago
HI
Auto Insurance Advisor
HUB International
Winnipeg, MB
- Part-time
For those who join HUB unlicensed, you will initially operate as a Customer Service Representative (CSR) until licensing has been achieved.
Added 4 hours ago
P
Customer Service Representative
Paymentus
Richmond Hill, ON
- $20 to $22 CAD / hour
- Full-time
The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.
Added 4 hours ago
S
CSR, Business Support
SaskPower
Prince Albert, SK
- Full-time
Added 19 hours ago
HA
Sr Program Specialist
Honeywell Aerospace
Mississauga, ON
- Full-time
Manage the order-release process from MPO/PO release in Exostar through CSR sales-order creation and PO acceptance.
Added 22 hours ago
CI
Account Manager
CMB Insurance Brokers
Saskatoon, SK
- Full-time
Provide clear instructions to CSR and Processing team for all transactions;
Added 22 hours ago
BH
Manager, Impact (Bayshore Foundation & Sustainability),
Bayshore HealthCare
Mississauga, ON
- Full-time
Familiarity with sustainability, environmental stewardship, corporate social responsibility (CSR), environmental, social, and governance (ESG), and/or related frameworks and practices.
Added 23 hours ago
BC
Overnight Operations Supervisor
Brink's Canada
Barrie, ON
- Full-time
Compliance with procedures and processes and ensure they are performed in accordance with the CSR/RMS and Regional requirements.
Added 1 day ago
Dispatcher
Canada Cartage Group of Companies
Saskatoon, SK
CSR evening duties (respond in timely manner to all customer requests)
Added 1 day ago
AI
Customer Service Representative – Trainee
Allen Insurance Group
Waterloo, ON
- Full-time
We are currently looking for a Personal Lines Customer Service Representative (CSR) trainee with a minimum of 3 years customer service experience in the insurance industry or a related…
Added 1 day ago
RE
Outside Sales & Branch Manager
Robertson Electric Wholesale
Kitchener, ON
- Full-time
Added 1 day ago
C
Marketing Program Lead
Cella
Toronto, ON
- $53 to $56 CAD / hour
- Contract
Experience in Community Investment, Corporate Social Responsibility (CSR), Social Impact, or Corporate Affairs.
Added 1 day ago
RA
Senior Manager, Strategic Initiatives & Community Impact (Marketing & Communications)
Recruit Action inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Experience in Community Investment, Corporate Social Responsibility (CSR), Social Impact, or Corporate Affairs.
Added 1 day ago
R&
Account Manager IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Community Investment, CSR, Social Impact, or Corporate Affairs experience
Added 1 day ago
Warehouse Driver
Sonepar
Sarnia, ON
Added 1 day ago
Manager, Impact (Bayshore Foundation & Sustainability),
Bayshore
Mississauga, ON
Familiarity with sustainability, environmental stewardship, corporate social responsibility (CSR), environmental, social, and governance (ESG), and/or related frameworks and practices.
Added 1 day ago
E
Sales Manager
ESOPX
Alert Bay, BC
- Full-time
Added 1 day ago
E
Professionnel des services
Ericsson
Montreal, QC
- Full-time
Diagnostiquer et résoudre les problèmes Transport & IP signalés par les clients et les demandes de support (CSR)
Added 1 day ago
E
Professionnel des services
Ericsson
Montreal, QC
- Full-time
Diagnostiquer et résoudre les problèmes Transport & IP signalés par les clients et les demandes de support (CSR)
Added 1 day ago
SR
Work From Home - CSR - No Experience
Spade Recruiting
Remote, Canada
- Full-time
- Remote
Added 1 day ago
TI
Client Services Representative (CSR)
Trane Italia
Burnaby, BC
- Full-time
Added 1 day ago
OF
Client Service Representative
Olympia Financial Group Inc
Calgary, AB
- Full-time
Olympia Benefits Inc. is looking for a friendly, dependable, and solution-focused Client Services Representative (CSR) to join our team in Calgary, AB.
Added 1 day ago
TT
Client Services Representative (CSR)
Trane Technologies
Burnaby, BC
- Full-time
Added 1 day ago
Project Coordinator
Sonepar
Coquitlam, BC

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

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More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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