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Added 4 mins ago
SH
Speech-Language Pathologist - Repost
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
…delivery and evaluation of rehabilitation services, using a client centered, goal orientated approach for children and/or adult populations. These services include assessment, direct…
Added 19 mins ago
LL
Sales Representative
Livingstone Landscaping
Brandon, MB
- $19 to $35 CAD / hour
- Full-time
…to get sharp at commercial pricing, seasonal contracts, and client leadership. We will train the right person on the industry. We cannot train someone to care whether the client…
Added 49 mins ago
FT Tenant Support Worker (White Road Supportive Housing)
Connective
Duncan, BC
Evaluates client needs and develops short term plans to meet such needs with the active participation of residents and their families.
Added 49 mins ago
FT - Outreach Worker (Victoria St. Phase 2)
Connective
Prince George, BC
This position will provide outreach support to client(s) referred to Connective by Community Living British Columbia to enable their adjustment to, and success with life in the community.
Added 49 mins ago
FT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews and closing reports
Added 1 hour ago
SH
Home Care Attendant
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.
Added 1 hour ago
NS
Dietitian - Nutrition and Food Services
Nova Scotia Health Authority
Kentville, NS
- Volunteer
As a member of the inter-professional team, the Dietitian contributes to client care through collaboration with health care team providers, sharing nutrition expertise, ensuring quality and…
Added 1 hour ago
NS
Health Care Social Worker B (Bachelors) - Access and Flow
Nova Scotia Health Authority
Kentville, NS
- Internship
The Health Care Social Worker is a member of the interdisciplinary health care team providing collaborative, holistic care on the primary to quaternary care continuum. Social Workers are…
Added 1 hour ago
NS
Dietitian - Nutrition and Food Services
Nova Scotia Health Authority
Kentville, NS
- Volunteer
As a member of the inter-professional team, the Dietitian contributes to client care through collaboration with health care team providers, sharing nutrition expertise, ensuring quality and…
Added 1 hour ago
ND
Inside sales representative
Newfoundland Distributors Ltd.
St. John's, NL
- $23 to $29 CAD / hour
- Full-time
- On-site
Added 1 hour ago
IH
Registered Nurse (RN) | Medical
Interior Health Authority
Kelowna, BC
- Internship
Practices in a variety of clinical settings and is responsible for the assessment, planning, implementation and evaluation of client care
Added 1 hour ago
IH
Care Aide | Community Health Worker
Interior Health Authority
Castlegar, BC
- Internship
…home support services to clients, by assisting with personal care and daily living, while promoting maximum independence. Community Health Workers are key players in the home health care…
Added 1 hour ago
IH
Licensed Practical Nurse (LPN) | Long-term Care
Interior Health Authority
Nelson, BC
- Internship
Performs assessments and plans, implements and provides personal and nursing care to patients in collaboration with the multidisciplinary team; the scope or extent of the skills that the…
Added 1 hour ago
IH
Registered Nurse (RN) | Home Health
Interior Health Authority
Vernon, BC
- Internship
Supports the client’s achievement of safe, realistic, and reasonable goals by assessing, planning, coordinating, organizing, implementing, evaluating and transitioning nursing and other…
Added 1 hour ago
IH
Registered Nurse (RN) | Pediatrics
Interior Health Authority
Vernon, BC
- Internship
Practices in a variety of clinical settings and is responsible for the assessment, planning, implementation and evaluation of client care
Added 1 hour ago
IH
Physiotherapist | Home & Community Care
Interior Health Authority
Kamloops, BC
- Internship
This position offers the Physiotherapist an opportunity to deliver client-centred rehabilitation in real-life environments where patients live and function every day. Physiotherapists work…
Added 1 hour ago
IH
Care Aide | Community Health Worker
Interior Health Authority
Summerland, BC
- Internship
…home support services to clients, by assisting with personal care and daily living, while promoting maximum independence. Community Health Workers are key players in the home health care…
Added 1 hour ago
IH
Physiotherapist | Home and Community Care
Interior Health Authority
Kelowna, BC
- Part-time
We are hiring a relief, part-time (0.60 FTE) Physiotherapist with Kelowna Home and Community Care. This position is expected to run until the return of the incumbent.
Added 2 hours ago
SH
Licensed Practical Nurse
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
Work Location: Home Care – Portage la Prairie
Added 2 hours ago
SL
Bilingual Customer Service Representative
Sun Life Québec
Montreal, QC
- Full-time
Vacation: 3 weeks’ vacation, floater days, care days and more!
Added 2 hours ago
M
Account executive ( Western Ontario - GTA West)
Medfar
Toronto, ON
- Full-time
…communicator and strategic seller who excels at understanding client needs, navigating complex sales cycles, and influencing decision-makers in the healthcare space. Through compelling…
Added 2 hours ago
GO
Mileage and Insurance Coordinator
Government of Manitoba
Winnipeg, MB
- Full-time
…position combines program administration, data analysis, and client service expertise to ensure the effective delivery of mileage reporting and vehicle insurance services while supporting…
Added 3 hours ago
JV
Associate DVM (Part-Time Casual) - Burlington
Juno Veterinary
Burlington, ON
- Part-time
…need to thrive. Our vision? To establish a stellar standard of care for the veterinary industry; the Juno Standard of Care. This isn't just for our Members and their pets, but for our team…
Added 3 hours ago
C
Client Service Representative
CIBC
Vancouver, BC
- Part-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 3 hours ago
TC
Regional Marketing Manager - Quebec Zone
Toyota Canada Inc.
Brossard, QC
- Full-time
Extended health care and dental benefits effective immediately

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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