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Added 12 mins ago
A
Bilingual Customer Service Representative
Aplin
Winnipeg, MB
- Contract
…our client on an immediate, ongoing opportunity for Bilingual Customer Service Representatives in Winnipeg. Multiple full-time positions are…
Added 12 mins ago
CO
Member Services Clerk (Clerk B)
City of Winnipeg
Winnipeg, MB
- Full-time
Added 12 mins ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Added 12 mins ago
GI
Sales Representative
Grimco, Inc.
Dartmouth, NS
- $45,000 to $60,000 CAD / year
- Full-time
As a Sales Representative at Grimco, you will be instrumental in managing the entire sales cycle, from order entry and prospecting to lead generation, closing sales, and fostering enduring…
Added 12 mins ago
WC
Outside Sales Representative - St Catharines, On
Wurth Canada
St. Catharines, ON
- Full-time
Added 12 mins ago
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Contract Logistics Distribution Center Supervisor, Bd Albert-Hudon Montréal-Nord, QC H1G 3L1 1
Kuehne+Nagel
Montreal, QC
- Full-time
Added 12 mins ago
WC
Outside Sales Representative - Delta, BC
Wurth Canada
Delta, BC
- Full-time
Added 13 mins ago
C
Quality Assurance Associate
Catalent
Strathroy-Caradoc, ON · Strathroy, Ontario
- Full-time
…manufacturing, analytical and packaging services to offer full-service turnkey…
Added 13 mins ago
Investment Associate
Odlum Brown
Vancouver, BC
Anchored in our purpose to help clients achieve their financial goals, Odlum Brown has remained an independent, full-service investment firm for over 100 years. Wholly owned by its team…
Added 13 mins ago
TA
Full-Time Sales Representative
The Acquisition Group
Port Moody, BC
- Full-time
Added 28 mins ago
TM
Regional Marketing Manager - Quebec Zone
Toyota Motor Corporation
Quebec, QC · Toyota Canada Inc - Quebec Zone
- Full-time
Added 28 mins ago
TH
Associé(e) à la mise en marché (Temps partiel)
The Home Depot
St.-Romuald, QC
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage
Added 28 mins ago
TH
Associé(e) à la mise en marché (temps partiel)
The Home Depot
Granby, QC
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage
Added 28 mins ago
TH
Merchandising Associate Part Time - CHATHAM
The Home Depot
Chatham-Kent, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage
Added 28 mins ago
TH
Merchandising Execution Team Associate: Part Time - COUNTRY HILLS
The Home Depot
Burnaby, BC
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage
Added 28 mins ago
B&
Business Development Representative
Black & McDonald Limited
Stoney Creek, NB
- Full-time
Black & McDonald’s Hamilton Service Division is seeking a driven, disciplined Business Development Representative (BDR) to expand our footprint across the commercial, industrial, and…
Added 42 mins ago
WC
Outside Sales Representative - St Catharines, On
Wurth Canada
St. Catharines, ON
- $65,000 to $110,000 CAD / year
- Full-time
Added 42 mins ago
A
Human Resources Advisor, Recruitment
ANDRITZ
Pointe-Claire, QC
- Full-time
Added 42 mins ago
CA
Assembly Technician - Weekday Nights
Collins Aerospace
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 42 mins ago
CA
Calibration Technician - Weekday Day Shift
Collins Aerospace
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 42 mins ago
CA
Assembly Technician - Weekend Day Shift
Collins Aerospace
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 42 mins ago
PT
IT Operations Help Desk I (Temporary Contract)
Paladin Technologies
Toronto, ON
- Full-time
Added 42 mins ago
CA
Assembly Technician – Afternoon Shift
Collins Aerospace
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 42 mins ago
OB
Investment Associate
Odlum Brown Limited
Vancouver, BC
- Full-time
Anchored in our purpose to help clients achieve their financial goals, Odlum Brown has remained an independent, full-service investment firm for over 100 years. Wholly owned by its team…
Added 42 mins ago
CO
Lead, Services and Programs (Youth Program Lead)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Part-time

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

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Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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