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Added 20 mins ago
C
Temporary Sales Support Associate
Coach
Ottawa, ON
- Part-time
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective…
Added 20 mins ago
C
Temporary Sales Associate
Coach
Ottawa, ON
- Part-time
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective…
Added 50 mins ago
GI
Sales Representative
Grimco, Inc.
Dartmouth, NS
- $45,000 to $60,000 CAD / year
- Full-time
As a Sales Representative at Grimco, you will be instrumental in managing the entire sales cycle, from order entry and prospecting to lead generation, closing sales, and fostering enduring…
Added 50 mins ago
C
Sales Support Associate III
Coach
Ottawa, ON
- Part-time
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective…
Added 2 hours ago
FC
CEO/General Manager
Federated Co-operatives Limited
Estevan, SK
- Full-time
Champion the Co-op brand and values through visible, trusted leadership both inside and outside the organization.
Added 2 hours ago
A
Technical Support Specialist - Lighting
Arani
Montreal, QC
- Full-time
Your two core jobs: when a sales rep sends us a lighting schedule specifying a competitor's part numbers, you identify the equivalent Arani or Utopia products ("crosses"); and when a…
Added 3 hours ago
GF
Customer Service Representative (Motivator) - Vaughan Milani and Highway 27
GoodLife Fitness
Vaughan, ON
- Part-time
Interpersonal Savvy: Relates well to all kinds of people ‘up, down, sideways’, inside and outside of the organization. Builds appropriate rapport. Builds constructive and effective…
Added 3 hours ago
AA
sales pro
Advance Auto Parts
Perth-Andover, NB
- $16.35 to $19.6 CAD / hour
- Full-time
…performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks…
Added 3 hours ago
KS
Temporary Sales Support Associate
kate spade new york
Ottawa, ON · Rideau Centre
- Part-time
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective…
Added 3 hours ago
SN
Seasonal Team Lead, Sevenoaks Shopping Centre
Saje Natural Wellness | Retail
Abbotsford, BC
- Contract
…consistent and exceptional service following the standards of our sales model, the Saje experience.</li><li>GPOP (Get Product On People) to demonstrate our product, both inside and outside…
Added 4 hours ago
UR
Inside Sales Rep
United Rentals
Toronto, ON
- Full-time
As an Inside Sales Rep, you will serve as a key customer contact and consultant at our Trench Safety branch, with responsibility for recommending solutions to the customer, quoting, selling…
Added 4 hours ago
CT
Account Manager
Charter Telecom
Mississauga, ON
- Full-time
Develop new business models with things like IoT, both inside and outside of Charter's existing client base
Added 4 hours ago
TS
Union Store Associate
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Part-time
Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
Added 4 hours ago
TS
Union Store Associate
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Part-time
Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
Added 4 hours ago
AA
Store driver
Advance Auto Parts
Laval, QC
- Full-time
…performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks…
Added 4 hours ago
Cleaner - Morrisburg ONroute
Careers at ONroute
Cornwall, ON · South Dundas, ON
Picking up any trash and emptying the trash bins inside and outside
Added 5 hours ago
TS
Store Associate
The Salvation Army in Canada
Richmond, BC
- Full-time
Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
Added 5 hours ago
KS
Sales Support Associate III
kate spade new york
Ottawa, ON · Rideau Centre
- Part-time
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective…
Added 5 hours ago
KS
Temporary Sales Associate
kate spade new york
Ottawa, ON · Rideau Centre
- Part-time
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective…
Added 6 hours ago
GF
Overnight Customer Service Representative (Motivator) – Saskatoon The Centre
GoodLife Fitness
Saskatoon, SK
- Part-time
Interpersonal Savvy: Relates well to all kinds of people ‘up, down, sideways’, inside and outside of the organization. Builds appropriate rapport. Builds constructive and effective…
Added 6 hours ago
B
Regional Support Manager, Estate and Trust, Private Wealth
BMO
London, ON · Ottawa, ON · Vaughan, ON · Waterloo, ON · Montreal, QC · Halifax, NS · IBMM
- Full-time
Sources new sales & service professional candidates in collaboration with the Regional Director, Trust
Added 6 hours ago
AA
Commis aux pièces
Advance Auto Parts
Laval, QC
- Full-time
Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This…
Added 6 hours ago
TF
Inside Sales & Service Rep
The Fastener Group Ltd.
Red Deer, AB
- Full-time
We are seeking a reliable and motivated Inside Sales & Service Lead to join our growing team at our Red Deer location. As an Inside Sales & Service Lead, your primary responsibilities will…
Added 6 hours ago
SN
Seasonal Team Member, Chinook Centre
Saje Natural Wellness | Retail
Calgary, AB
- Contract
…consistent and exceptional service following the standards of our sales model, the Saje experience.</li><li>GPOP (Get Product On People) to demonstrate our product, both inside and outside…
Added 7 hours ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

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Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

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More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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